Yumi

Bonjour,

Nous sommes ravis d'apprendre que notre livraison rapide et notre promotion ont bien fonctionné pour vous. Merci pour vos gentils mots !

Nous espérons que vous n'aurez pas à le faire, mais si vous avez besoin d'aide, n'hésitez pas à nous contacter via l'une des options disponibles sur notre site web ou à mettre à jour votre avis avec votre numéro de commande. Nous nous ferons un plaisir de vous répondre.

Bonne journée !

Kind regards,

Maker
Customer Champion
Bulk™

Dear Yumi,

Thank you for leaving us a review and please allow us to assist you in English.

We're truly sorry to hear about your experience with the missing discount and the language barrier you encountered. It's frustrating to feel unsupported, especially when you have evidence of the discount. We value your feedback and are committed to improving our service.

We take your feedback very seriously and are dedicated to resolving the concerns you've raised. We would like to personally investigate what occurred with your reservation and work towards a satisfactory resolution for you. Please email us at appsupport@agoda.com with the following details so we can locate your booking in our system:

1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry

Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.

Sincerely,
HS