Royaume-Uni
Avis sur Nevisport
Ordered trainers but lost in transit to DHL. No refund yet and passed around by both Nevisport and DHL.
Réponse : Nevisport
Hi Liz,
We're very sorry your order was lost and you experienced delays with the refund. We can see that your refund was processed today and will be with you shortly. Thanks for your patience.
Kind Regards
Nevisport
Avis sur Quiz
Speedy delivery and good price for the products. Was able to return items in store easily and quickly.
Lovely sparkly trousers for my Christmas party
Réponse : Quiz
Thanks for sharing your fab experience! It's great to hear you loved the sparkly trousers for your Christmas party – sounds like you're going to shine brighter than the tree! We're also thrilled the delivery and returns process was smooth for you. Your kind words mean the world to us. Have the best time at your party! ~ Quiz Team
Avis sur Boots
Poor packaging for home delivery when ordering on line. The box was ripped and partly open and was left outside by Royal Mail even though I was home. The packaging on one of the items inside was also torn and was supposed to be a gift for Christmas. No response from the customer service email!
Réponse : Boots
Hi,
At Boots, we strive to provide excellent service and care for our customers, and we’re sorry to hear that we didn’t meet your expectations this time. Your feedback is invaluable to us and helps us improve.
For the quickest and easiest way to get in touch, please visit our contact us page and use the webform. Alternatively, you can expand the 'Further help' widgets on the contact us page for department-specific contact numbers. You can also reach us via our social media channels on Facebook - Boots UK, X @BootsHelp, and Instagram @bootsuk.
Thank you for bringing this to our attention.
Avis sur Marmalade
Would recommend Marmalade for their learner driver insurance. You can pay for a month at a time or six months etc. It's super easy to set up and renew, and they send useful reminders when the policy is expiring. Didn't have to make a claim so not sure how good their claims handling is...
Used Marmalade for two learner drivers. But they couldn't insure my Fiesta for a new driver
Réponse : Marmalade
Thank you for sharing your feedback about Marmalade.
We're glad to hear you found their learner driver insurance easy to set up and appreciated the flexible payment options and helpful reminders. It’s great that you’ve used Marmalade for two learner drivers. I understand that you were unable to insure your Fiesta for a new driver, which must have been disappointing.
Please feel free to reach out anytime.
Kind regards,
Hayley @Marmalade Insurance
Avis sur size?
Great customer service and always happy to help. Allowed me to buy two pairs of trainers to see which fit and looked the best. Returned a pair and was refunded quickly.
Réponse : size?
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
size? Customer Care Team
Avis sur LOOKFANTASTIC
Great prices and fast delivery. Would recommend for savings on some high street products
Réponse : LOOKFANTASTIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Avis sur Next
Avis sur Astrid & Miyu
My daughter was gifted a welded bracelet for her 18th birthday by her grandma two years ago. She's now studying medicine, so she had a clasp fitted to the bracelet in store by Astra & Miyu, so she could remove it when needed.
The day after the clasp was fitted, the bracelet came off her wrist. She hadn't done any activities that would have caused the clasp to fail.
She reported this to the store immediately, which directed her to customer services.
They said they were unable to offer a refund or replacement as the bracelet is out of warranty, despite the clasp clearly failing within 24/48 hours. They didn't even offer to refund the £30 cost of having the clasp fitted. Surely there should be a warranty on the clasp...?!
Appalling customer service and no compassion shown for something that is clearly a faulty product.
I am not Jazzy as referred to in your reply below and have not bought any earrings or had any contact from the Customer Care team. The issue has not been resolved
Réponse : Astrid & Miyu
Hi Liz, thank you for taking the time to share this feedback, and we’re truly sorry for the confusion and disappointment caused especially given the sentimental value of your daughter’s bracelet.
We apologise for the mix-up in our previous reply and for the frustration this experience has caused. We can confirm that our Customer Care team has been in direct contact with your daughter via email, with the last reply being 10/12 with a resolution provided. As advised, the store that originally fitted the clasp will be the best place to support with any further review of the bracelet itself.
We understand how important this piece is and are very sorry for the upset the experience has caused. If you need any further assistance or have additional questions, please don’t hesitate to reach out to our Customer Care team, we’re happy to help.
Kind regards, A&M
Avis sur Alpinetrek.co.uk
I ordered a jacket for a Christmas present and despite saying it's been shipped and is with Amazon Shipping it appears to be stuck in transit. They've told me to reorder and they will provide a refund.
No refund received and not responding to emails!
Very poor customer service and would not recommend.
Réponse : Alpinetrek.co.uk
Hello Liz and thank you for your review.
For some unknown reason, your parcel could unfortunately not be processed by our courier service. We understand your disappointment and sincerely apologize for it. Please be informed that the refund for your order was initiated on 17. December 2025. We regret any inconvenience caused by the slight delay in processing the refund.
Best regards, Alpinetrek.co.uk
Avis sur TM Legal
This company continues to call me and text me despite telling them on multiple occasions that I am not the person they are trying to get hold of.
I get calls from them daily despite telling them to remove my number. They say they will update their details but the message is not getting through!
I’ve not had a request for information as stated in your reply
Réponse : TM Legal
Hello Liz - we have asked for a little more information so that we can identify your account and investigate. If you'd kindly provide, we can investigate. We are sorry to read your review and want to put things right.
Hello Liz - we have asked for a little more information so that we can identify your account and investigate. If you'd kindly provide, we can investigate. We are sorry to read your review and want to put things right.
Update 12 Dec:
Thanks for providing the additional information Liz and apologies it took a while for the original request to come through.
Based on the telephone number you have provided, we cannot see any active contact with this number. We did have this number traced to an account with a different name than you one provided on this review, however please be reassured that the number was removed from the account on 5 December and no further calls and text messages should be sent.
If this matter continues, please get in contact with us, or you can contact feedback@aciuk.co.uk and this will go to our specialist escalations team
Avis sur Sheilas' Wheels
Easy to set up and saved £100 on my renewal with Aviva. Not given five as not sure how they’ll be in the event of a claim
Réponse : Sheilas' Wheels
Glad to hear we managed to save you some cash.
Avis sur Roxy UK
Oh I wish I had read the reviews before I ordered from this company! Ordered clothing at the start of January and it's still not arrived. They took my money immediately, the DPD tracking link goes to nowhere and they don't respond to queries. They're blaming Brexit for delays yet other EU countries have delivered products quickly. And I continue to be bombarded with marketing emails and they eveb asked me to rate a fleece that hasn't even been delivered! I feel like I've been robbed! Absolutely shocking customer service. DO NOT SHOP WITH ROXY. You will not receive your clothing.
Avis sur Cheshire Scents Co Ltd
Always delivered in a timely manner and the wax melts smell amazing.
Really easy to do business with and good value.
Avis sur Squizzas
Ordered a gift for my daughter in October in good time for it to arrive for her birthday in November. It never arrived and then finally told me they were unable to fulfill my order and that it was no longer available. Two months later I'm still waiting for a refund.
Avis sur HelloFresh UK
Signed up to receive the family food boxes. Had delays with both boxes due to the bad weather but impressed with the meat quality and some of the different recipes. The meals are easy to cook and some of them are amazing. Great for adding a bit of spice to your weekly cook ups!
Avis sur Decathlon UK Ltd
Great product at great price and quick postage
Avis sur Vertical Blinds Direct
Easy to order online and received good communications and blinds were delivered in time and quickly. Would recommend.
Avis sur Worldstores
Product I ordered was not as good quality as expected. Said bed was pine but in reality it's painted MDF.
But delivered quickly and on time.
