FRAIS DE DOUANE EN SUPPLEMENT
attention à toutes celles qui commandent sur le site Daughters of india car quelques semaines après votre achat vous allez recevoir une facture de FED EX pour régler les frais de douane ! pour moi 34€ pour une robe ce qui augmente considérablement la facture alors que les frais de port sont déjà très chers ! une très mauvaise surprise et la désagréable impression de se faire arnaquer !
Réponse : Daughters of India
Hi There,
Thank you for sharing your honest feedback with us. We are sorry to hear you didn't have a positive experience with us and understand your concerns.
For international orders, each country has their own tax and custom fees that are out of our control. This is something that is mentioned on our shipping policy and we also note at checkout (for those countries which charge duties & taxes such as the UK) that the order may be subject to these charges which are the customers responsibility. Unfortunately we can’t give an estimate of these charges at the checkout as each country have vastly different regulations. We do note at the checkout (for those countries which charge duties & taxes), that the order may be subject to these charges which are the customers responsibility. We also mention this in our shipping policy. Unfortunately we can’t give an estimate of these charges at the checkout as each country have vastly different regulations.
We completely understand your disappointment and please know that we have been actively working to find a solution to this but, unfortunately there is no way to avoid these charges for now.
If you need any further support please feel free to reach out to our dedicated customer service team at hello@daughersofindia.net x
