Daughters of India Avis 518

Réponse : Daughters of India

9 sept. 2025

Hello Katy,

We’re truly sorry your experience didn’t begin as you had hoped. As a small team, we genuinely care about each customer and it was important to us to connect with you directly and make things right. We’re so glad we were able to find a solution you’re now happy with.

Your feedback means a lot, it helps us grow and continue improving while staying true to our values of care, transparency, and integrity. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out directly, we’ll always be more than happy to help.

With love and gratitude,
Daughters Of India
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Google translate

Bonjour Katy,

Nous sommes vraiment désolés que votre expérience n’ait pas commencé comme vous l’espériez. En tant que petite équipe, nous tenons sincèrement à chaque cliente et il était important pour nous d’échanger directement avec vous afin de trouver une solution. Nous sommes très heureux d’avoir pu vous aider et de savoir que vous êtes maintenant satisfaite.

Vos retours comptent beaucoup. ils nous aident à grandir et à continuer à nous améliorer tout en restant fidèles à nos valeurs de bienveillance, de transparence et d’intégrité. Si nous pouvons vous aider à nouveau à l’avenir, n’hésitez pas à nous contacter directement — nous serons toujours ravies de le faire.

Avec amour et gratitude,
Daughters Of India

Réponse : Daughters of India

26 juin 2025

Hello,

Thank you for taking the time to share your experience, and we’re truly sorry to hear that the dress wasn’t the right fit for you. We completely understand how disappointing it can be when something doesn’t suit your body shape as hoped.

While our policy currently offers store credit rather than refunds, we do aim to be as fair and flexible as possible within our returns process. We truly value your feedback, and your comments will certainly be taken into account as we continue to review and improve our policies and customer experience.

If there's anything else we can do to help or if you’d like assistance in choosing a different style that might be better suited to you, please don’t hesitate to reach out as we’d love to support you.

With kindness,
Daughters Of India

Réponse : Daughters of India

24 juin 2025

Hello BOURY,
Thank you for taking the time to share your feedback. We're so sorry to hear that your experience hasn’t met your expectations.

We do note on our product pages that some of our garments are sheer, as they are made with light, breathable cotton to preserve the integrity of traditional handcrafting. That said, we completely understand that this may not suit everyone, and we’re always here to help guide you to styles that offer more coverage.

As we are international slow fashion label, we are transparent about our returns policy, which includes information on return shipping costs and our store credit system rather than refunds. This is noted on checkout and on our returns page, and is part of our commitment to sustainability and fairness for the artisans who handcraft each piece.

We would truly love the opportunity to assist you directly, please reach out to our support team at hello@daughtersofindia.net so we can help.


Kindly,
Daughters Of India

Réponse : Daughters of India

11 févr. 2025

Hello Damaris,

Thank you for taking the time to share this with us. We're sorry to read that you were disappointed with your return experience. I can see we did respond to your enquiry on the same day to assist with your return request and provide guidance on our returns policy.
We're sorry if this was missed. While we don’t offer refunds, we do our best to make the process as smooth as possible by offering store credit or size exchanges, ensuring you have the opportunity to find a piece you love.

As a small business, our return policy allows us to continue supporting our artisans and the traditional craftsmanship behind each garment.

We truly appreciate your understanding and hope you find something special with your store credit. If there's anything else we can do to assist you, please don’t hesitate to reach out to our dedicate support team at hello@daughtersofindia.net.
💛

Warm regards,
Daughters Of India

Réponse : Daughters of India

13 août 2024

Hello Chloe,

Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience and frustration you've experienced. It sounds like something has gone wrong with your order and possibly a communication breakdown.

Please reach out to our dedicated support team at hello@daughtersofindia.net so we can address these issues promptly and ensure you receive the assistance you need.
We are committed to resolving this for you and improving your experience with our brand.

Warm regards,
Daughters Of India
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Google translate:

Bonjour Chloé,

Merci d'avoir pris le temps de partager votre avis avec nous. Nous vous présentons nos sincères excuses pour les désagréments et la frustration que vous avez éprouvés. Il semble qu'il y ait eu un problème avec votre commande et peut-être un malentendu dans nos communications.

Veuillez contacter notre équipe de support dédiée à l'adresse hello@daughtersofindia.net afin que nous puissions résoudre ces problèmes rapidement et nous assurer que vous receviez l'assistance dont vous avez besoin.
Nous nous engageons à résoudre cette situation pour vous et à améliorer votre expérience avec notre marque.

Cordialement,

Daughters Of India

Réponse : Daughters of India

31 juil. 2024

Hello Severine,
Thank you for your kind words! It warms our hearts to hear that you find our dresses delightful. We’re excited for you to experience them and look forward to hearing your impressions once they arrive.

If you have any questions or need assistance, feel free to reach out. We’re here to help!

With love,
Daughters Of India

Réponse : Daughters of India

22 mars 2023

Hi There,

Thank you for sharing your honest feedback with us. We are sorry to hear you didn't have a positive experience with us and understand your concerns.

For international orders, each country has their own tax and custom fees that are out of our control. This is something that is mentioned on our shipping policy and we also note at checkout (for those countries which charge duties & taxes such as the UK) that the order may be subject to these charges which are the customers responsibility. Unfortunately we can’t give an estimate of these charges at the checkout as each country have vastly different regulations. We do note at the checkout (for those countries which charge duties & taxes), that the order may be subject to these charges which are the customers responsibility. We also mention this in our shipping policy. Unfortunately we can’t give an estimate of these charges at the checkout as each country have vastly different regulations.

We completely understand your disappointment and please know that we have been actively working to find a solution to this but, unfortunately there is no way to avoid these charges for now.

If you need any further support please feel free to reach out to our dedicated customer service team at hello@daughersofindia.net x

Réponse : Daughters of India

1 mars 2023

Hi There, Thank you for sharing your feedback. We are very sorry to hear you weren't happy with your experience.

For international orders, each country has their own tax and custom fees that are completely out of our control.

This is something that is mentioned on our shipping policy and we also note at checkout (for those countries which charge duties & taxes such as the UK) that the order may be subject to these charges which are the customers responsibility. Unfortunately we can’t give an estimate of these charges at the checkout as each country have vastly different regulations.

We completely understand your disappointment and please know that we have been actively working to find a solution to this but, unfortunately there is no way to avoid these charges for now. We truely wish these charges didn't exist!

If you need any further support, please feel free to reach out to our dedicated customer service team at hello@daughtersofindia.net

With Love,
Daughters Of India Team x