Gavin House

Ordered 4 tyres for delivery at home. They turned up quickly and were exactly what i ordered. Lovely!

What can I say? Brilliant offer online, bought it, product delivered on the day they said it would. No issues so haven't contacted anyone.

I buy a lot of tyres being a driving instructor. So much better than Tyreleader who deliver the wrong tyres and then take months to remedy the problem. Cheaper than Asda. Quick and correct delivery. This is my go-to supplier now.

AVOID AVOID AVOID

For clarification, I am a driving instructor and tyres get popped from time to time, I also have 2 cars to shod.

If they get the order correct first time then they’re fine. However, 24/8/24 I was changing my tyres over to all season and ordered 5 tyres to do so.

They took the money but then they just cancelled the order, refunded my money, didn’t contact me to say they were cancelling the order, I only found out when I started to think delivery was taking a while and saw they had returned my money. I ordered from Asda instead.

23/9/24 ordered 2 tyres as backups - no problem.

12/12/24 ordered 2 more tyres. Courier delivered 1 correct tyre (badly bent and needed reshaping) and an incorrect tyre. I spotted this incorrect tyre and refused to take delivery of the wrong tyre. The courier took it away.

Heard nothing from them.
17/12/24, I chased and explained the situation
19/12/24, FRANCO:Thanks for the contact. In this case, 1 was correctly delivered and you have refused 1, is that correct?
19/12/24 ME:yes
20/12/24 FRANCO:We are checking with the carrier and will get back to you as soon as possible.

Thank you for your understanding.
20/12/24 ME:Ok thanks

I have video evidence of him taking the tyre away if it helps.
24/12/24 FRANCO: Well, in this case, we could use this video.
26/12/24 ME:Photo of him arriving with 2 tyres, another showing him leave with 1 tyre. Video of our discussion and the aftermath

Now can you please send me my tyre?
26/12/24 FRANCO: We have forwarded your claim to our warehouse for verification. As soon as we receive their reply we will contact you again.

We apologise for this situation and we thank you for your patience.
31/12/24 ME:Morning,

When am I getting my tyre?

The outcome of your investigation is irrelevant. I have ordered 2 tyres of which you have only supplied 1.

I really don’t care what your delivery driver has done with the one I refused to accept; with the greatest of respect, that’s your problem.

I have supplied evidence that there was a problem and that he took the wrong tyre away.

You still owe me 1 tyre. Please send me this tyre.
2/1/25 FRANCO:Dear Customer

We acknowledge receipt of your message, we will come back to you as soon as possible.

Thank you.
8/1/25 ME: Without wanting to be rude,

What are you doing?

Where is my tyre that I have paid for? You took the money 12/12/24 and have only succeeded in delivering 1 tyre when I ordered 2.

You are calling me a liar, despite me providing video evidence that your courier took the wrong tyre you sent away, I have only received 1 tyre. I am not happy with being called a liar. You are getting me very annoyed.

Any conversation you have with the courier is your business. You have not completed my order yet, you owe me a tyre.

Send me the tyre.

I’d understand if I was just claiming a tyre was missing but you have video evidence he took it away. This now means the problem is with your courier and nothing to do with me; I am the innocent party to:
1. You sending the wrong product
2. Your courier not returning it properly

So why are you not sending me a tyre that I have paid for when I am the victim of 2 mistakes that have nothing to do with me?

You can sort it out at your end later but in the meantime you can have a happy customer by sending a replacement. By withholding the tyre, you are calling me a liar and taking money without supplying goods, not a good customer experience.

9/1/25 FRANCO: Dear Customer,

Thank you for your patience while we go through the necessary procedures.

We will contact you again as soon as possible.
20/1/25 ME: Can I have details of the manager I need to contact please. This is totally unacceptable that you still have not supplied what I ordered.
22/1/25 FRANCO: Dear Customer

We acknowledge receipt of your message, we will come back to you as soon as possible.

Thank you.
22/1/25 ME: Not acceptable.
I want details of how to contact the manager please.

———-
And the saga goes on, so IF they get the order right AND they don’t decide to cancel it for no reason, then they’re are fine. BUT, these people really don’t appear to care about customer service and in my opinion do not deserve to get business from the public that they show such contempt towards. I won’t allow them to take my money and not complete the order. Wish me luck.

Ordered the product, was given a delivery date expectation, product arrived earlier than expected. No issue with the product so can't comment on customer care etc. I will use them again.

Easy search, quick delivery. Part works flawlessly. I watched the video on YouTube as per the write up and installation was easy. Lovely!

Needed 2 bookings to get an engineer to turn up when we asked for but, problem sorted quickly and efficiently when he did turn up.

Searched online on a bank holiday Monday. Found the best price and deal for what I was looking for and ordered it. Delivery was due for the following Monday but it arrived on the Saturday.

Barbecue was easy to build and looks great.

I’m delighted with the whole process.

Just bought a La z boy sofa after spending time with Mary in Farnborough. She took me through all the different makes and types, showed me the pros and cons. She was helpful, caring and not in the slightest pushy.
When it came to the sale, I had worked out what I wanted, I got a discount which was good, paperwork done, easy life!

What a simple, enjoyable experience.

What can I say? Satvir, is attentive, friendly and genuinely looks after my best interests. What a star!

So pleased I am with Unitel and Satvir is my account manager.

Love this. Just put in my requirements and within 24 hours, 7 garages had contacted me and my car was booked in.

The garage I then used was excellent and I’ll be using them again. I’ve told loads of people about whocanfixmycar.com and i’ll Use them again. Brilliant!!

I genuinely believe that they are trying their best for me. I have a number of sites with them that are used to fire traffic to my main website. Whenever I chat with them they are friendly and knowledgeable. I am not technically savvy and I phone them sometimes to get their opinions and guidance and they freely offer it with no strings attached- how refreshing!

They understand me and my work and actually respond when I ask them to do things. I am on the first page and rank highly everywhere so I can't complain!!

I usually speak with Satvir and she phones me up when she thinks she can improve my situation - which she does. Lovely lady. Then today, i just phoned the help desk and spoke to Richard - again, really lovely and helpful.

You have no complaints from me!