Tyreleader.co.uk Avis 28 565

Réponse : Tyreleader.co.uk

Il y a 2 heures

Thank you for flagging this — we understand how frustrating it is to see “from £10” on our site and then be quoted £28 per tyre by the fitting partner.

Our partners are responsible for keeping their fitting prices and service details up to date on their listing. When a price appears to be outdated, we’ll review it with the partner and update the information to avoid any confusion for other customers.

Could you please open a ticket with our service after-sales team via your customer area/contact form and include:
- the partner name/location (Lightning Motorsport),
- the screenshot or wording you saw on our site (“from £10”),
- and the message you received from the garage.

As soon as we have that, we’ll investigate and take the appropriate action on the listing.

Réponse : Tyreleader.co.uk

ll y a 6 jours

Thank you for your feedback, and we’re glad to hear the tyres and pricing met your expectations.

We’re sorry about the delivery tracking experience. A tracking number is normally available for every order and should be sent in time to follow the shipment on the carrier’s website—so receiving it only after delivery is an anomaly we’d like to investigate with the transport company.

Could you please contact our service after-sales via your secure customer area (or the contact form/chat) and share your order number(s)? Our team will check what happened on both deliveries and help prevent this from recurring.

Réponse : Tyreleader.co.uk

17 mars 2026

We’re sorry to read about the difficulties you had with your return, and we understand how frustrating this can be—especially when the wrong size was ordered by mistake and the return ends up being expensive and slow.

A few clarifications that may help:
- **Our tyres can be shipped from different warehouses (including within Europe)** depending on stock availability, which can impact return logistics.
- **Return fees can be higher** because they typically include the initial shipment, the return transport, and handling/storage costs, which explains why it can feel disproportionately expensive.
- **Refund timing** can vary once the goods arrive back at the depot, and we’d like to verify what happened in your case (especially if you’ve only received part of the amount).

So we can review your file and the return/refund breakdown, could you please **open a ticket via your secure customer account/contact form** (or share your existing ticket/reference number if you already have one)? Once we have that, we’ll make sure your request is **checked and handled as a priority** by our customer support team.