Shockingly Bad Service from Samsung
Terrible experience from start to finish. Samsung sent me an enterprise phone by mistake and it took 20 days for them to replace it. Every time I contacted support, they just passed me back and forth between customer service and technical support, with nobody taking responsibility or offering any real help.
I’ve only had the replacement phone for a month or two and it’s already losing pixels. Completely unacceptable for a brand like Samsung.
I won’t ever be ordering from Samsung again. Awful service and awful quality.
Réponse : Samsung UK
We’re sorry to hear you’ve received the wrong phone, Aaliyah.
We’re committed to providing a smooth and seamless experience, but on occasion mistakes can happen. We work tirelessly to ensure any issue like this is rectified, and we understand how frustrating delays can be. Please rest assured that we take these matters seriously, and your feedback has been shared with the relevant team.
In your review, you mentioned that the replacement phone is losing pixels. Because of this, we recommend contacting our Support Team for assistance. They’ll listen to your concerns and guide you through our troubleshooting steps. If necessary, they can also help you book a repair.
You can reach them on 0333 000 0333. They’re available weekdays from 8am to 8pm and weekends from 9am to 6pm.
Thank you for sharing your experience. We truly appreciate our customers and strive to improve the service we provide. ^JM at Samsung Support
