Italie
Avis sur StockX
Réponse : StockX
Hey there, Alan.
We appreciate your review. It’s great to know your experience with our service was awesome and that the item received met your expectations. We can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, so we focus on high-quality items.
Thank you for sharing your experience with us; it helps us improve day after day!
Kindly,
StockX.
Avis sur benuta.it
I wish I could leave a better review, but my experience with Benuta has honestly been a nightmare from start to finish.
It all began with the delivery. They rely on GLS (or a shipping broker), and it felt like they had no control over what happened once the order was shipped. Receiving the parcel was incredibly difficult: no clear communication from GLS, and no real support from Benuta either. It took me around four days to finally “unlock” the package from a GLS warehouse. In the meantime, I couldn’t get useful information from the courier, and Benuta’s customer care was unable to help. I ended up having to manage everything myself.
I understand that people may not be at home the first time a courier comes by — that happens. The problem is that there was no way to arrange a second attempt properly or redirect the delivery, even though I have a GLS point close to my home. It was impossible to communicate my preference, and the whole process felt completely unmanaged.
When the package finally arrived, the situation got even worse. The rug was placed inside a cardboard box with no protective wrapping (no plastic, no cellophane). The product was clearly used. The underside had visible marks as if it had already been placed on the floor, and it was dirty. The fabric also looks worn and used — you can see it especially in the central area, while the corners look fine. It honestly looks like a returned item that was never properly checked before being shipped to another customer.
I contacted customer care immediately, followed their instructions (their website says it’s better to contact them before returning an item), and I sent photos as evidence. I’ve now sent three emails after the sale, and I still haven’t received any reply or feedback.
On top of all this, it looks like I may have to pay for the return myself. If an item arrives used and in poor condition, I shouldn’t be expected to pay return shipping. At this point, I want clear information and a proper resolution.
Overall, my experience has been terrible: poor delivery management, zero support, and a product that arrived used and in unacceptable condition. I would not recommend.
27/02/2026: No one contacted me yet!
02/03/2026: No one has sent me the return info yet.
Avis sur Namirial.it
