Monia Rezgui

Hi, Thanks for your review. I'm sorry to hear that you've not received your order yet and had to stop taking orders for your business as a result 😥

Your order was shipped from our warehouse on 29.12.22 and I can see from the Royal Mail tracking information that your parcel was at the international processing centre being prepared for despatch overseas on 30.12.22 but there has been no further scans since then. As such, it would appear that your order has been lost within the postal network. Please accept my sincere apologies for this.

I can't see that you've ever reached out to our customer service team via email or live chat to discuss the whereabouts of your order but I've just sent you an email regarding this so please take a look at your earliest opportunity as I'd love to help make things right 😊 I hope to hear from you soon.

Best wishes,
Sarah
Customer Service Manager