NP

Nathalie POTMANS

Belgique

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Noté 2 sur 5 étoiles

BAD - CARDBOARD (2) for 8 essentials oil !- oil has leaked

Bonjour
Lorsque j'ai reçu mes 2 colis
pour 8 petites fioles 10 mm déjà 2 paquets :-(
Ensuite dans un paquet, une fiole a coulé.
Ensuite avec le brexhit payé plus de 20 euros c'est exagéré.
Sinon huiles essentielles OK GREAT GOOD

11 juin 2023

Réponse : Craftovator Studio

Hey Nathalie, Thanks for you review. I'm sorry to hear that some of your order leaked in transit. I can see that you've actually been communicating with myself via email and I've raised this issue with our warehouse to be investigated so that measures can be put in place to avoid this issue going forwards. Unfortunately, we can't arrange to resend an international order and so I've refunded your order in full as an apology for this issue. Please feel free to reply to my most recent email if we can help with anything else.

Best wishes,
Sarah
Customer Service Manager