01TravelTest Avis 

The worst user experience I've ever encountered.
The cost is ridiculous, you buy the test, it gets there. The tracking code doesn't work on your passenger locator form, they know this and so show the alternative code you're meant to use on their website. The code doesn't even work in their own systems, whether the original or the "new one". you try to register the test, the email you used to buy it doesn't work, you get given alternative login details, they then don't work the next day and there's no way to login to see your test result. Quite possibly the worst website on earth, thankfully you only need to do this under really stressful conditions to find out if you can go back to work, so it's not like it'll add to the stress. Avoid this service at all costs.

Booked a PCR day 2 test when the rules changed this week. The test arrived within 24 hours, yay!

Then 48 hours before the flight, tried to fil in the passenger locator form. The supplied Locator number from 01traveltest is not recognised.

Only support offered is via EMAIL in 2-4 hours. Of course that is a complete fantasy.

So much stress for a simple thing like this.

Edit: no response to any of the many EMAILs sent two weeks ago. Chargeback in progress through the credit card.

The booking reference number provided in email confirmation is not accepted by the UK Passenger Locator form. Called and email several times, but have got no response. My first email sent was more than 36 hours back; it was still not answered; even when they say they respond within 2-4 hours.

After my brothers funeral in France , I ordered a PCR day 2 test. To return to the UK. £50_£10 express delivery. Total Inc VAT £74.99
It Never arrived, I waited in all day. Nothing Arrived.
Tried contacting them, again NO REPLY.
I would stay well clear of this company. I was scammed. And I have no way of getting my money back. £75 is a lot of money to a pensioner. SAD!

Didn’t receive code for passenger location form. Can’t call they don’t reply to emails don’t use this company

Customer’s service contact number is not working. No one responds to my email. I have not received my PLF code yet and it’s been 2 days now.

Do not order from here they have a dud number that doesn’t allow you to get through immediately diverts, have sent emails trying to get extra money from me, and absolutely no response to several emails sent. Stay away

Booked and paid for day 2 test. Received confirmation. Test was not sent out by them so have not received. I was sent confirmation of order but no confirmation of dispatch. Telephone number on website goes straight to recorded message telling you to email. They have not responded to my email flagging the issue.

It bad service. I bought the covid-test 2 day arrive. Just got the email confirmed i purchase. But after that i did not get the ID code that I have to fill out in my Locator form. I sent email but no any reply. I called them no answer. Until the second day of arrived I did not get my test kit. I try called and mail again but no reply. I dont know how to do now.

This company is not fraud as what people think they are because initially i had that opinion also. I was waiting for my kits to be delivered after checking in for self isolation on the 18th of November, I waited till 23rd, sent series'of email to them, they finally replied with my tracking number which I used and discovered the kits arrived the same day i checked into the hotel for self isolation, I had to go and ask the hotel management, behold it was sent and the hotel did not informed me. Am giving this information knowing it might be useful to someone out there.

Appears to be a scam. Purchased two tests. Company emailed me confirmation, but email did not contain a link for me to get the code needed for passenger locator form (for entry to UK). Company did not answer phone when I called for support many, many times. The email address from which the confirmation email was sent is not monitored. It is a .co.uk domain, whereas their customer "support" email address is .com. So they can avoid responding, I guess. When I finally received an email response the company said they could not give a refund because one of four terms of purchase is that no purchase can be refunded. So even when they do not provide what is purchased they refuse to give a refund! Reported to NHS.

This is a scam.
The email address is not receiving emails.
I never received my tests or receipt.

I ordered and paid for my 4 days before my flight. But they haven't sent the test. I have emailed several times but they don't reply and their phone is switch direct to voice mail. If someone at the company reads these reviews I would appreciate if you could reply to my emails and issue a refund if you are not going to send the test kit.

Shocking if only there was a 0 rating.
Do not use, flying in 6 hours no tracking number to say its been posted.
Having to purchase a 2nd test and re fill out locator forms. ABSOLUTELY A SCAM!!!!!

Cannot get through on the phone. No response to email. No confirmation email with test details so that I can complete my passanger locator form. Had to buy a new test from a different company.

Actually even one star is too much for your services.
You sell a kit that is freely available to all.
Your postage arrives late for 48 hour test, and your internet doesn't work for registering the test. This is a rip off.

I would have given them zero stars. PLEASE DONT USE THIS Website. I have ordered my test yesterday n luckily I have taken screenshots of my order to fill my PLF. I haven’t received any email or test yet. I am ringing them since morning, no answer on phone calls. I have emailed them with payment screenshot and order number screenshots. No response on email either. I don’t know what to do now. I have referenced their kit number in PLF and haven’t received any confirmation whether I will get my kit tomorrow or not . Really annoying with their service. They have taken extra money (£10) for express shipping .