123-3D.co.uk Avis 

Fast delivery, but disappointed with customer service

I ordered a Snapmaker U1 3D printer from 123-3D on Thursday 8 October for £769, and it arrived the following day, Friday 9 October. The delivery was excellent and very fast.

Unfortunately, shortly afterwards, the price dropped to £679 — £90 less than I had paid just days earlier.

I contacted customer service to ask whether they would consider refunding the difference as a goodwill gesture. I understood that prices can change, but I was disappointed that they weren’t willing to help, despite the purchase being so recent. I also followed up to ask them to reconsider.

The printer itself is what I wanted, but the experience has left me disappointed with the customer service. I’ll be considering other retailers for future purchases.

The delivery was great, but I had hoped for a little more understanding as a recent customer.
Thank you for your response. I would like to clarify that, from my experience, the price reduction appeared only a few days after my purchase, rather than a week later as stated in your reply.

I appreciate that you follow the manufacturer’s pricing policy, but the short gap between my purchase and the price reduction was why I asked whether a goodwill gesture might be possible.

I’m disappointed that nothing could be done, but I wanted to clarify this point for anyone reading my review.

Thanks , My first order from you , It arrived the next day as you said , Faster than Amazon lol . All good printer is up and running again .

After my wife buying me a Prusa core one+ for my Birthday,I set it up as it said in the manuals I'm a total newly to 3D printing. I started to print items off the usb stick, and was greatly surprised at the quality of the items. I then needed some help with some other questions that needed to be addressed.So I rang your company and spoke to a young lady who told me to send in a e mail of which I done. after a few minutes a guy called Daniel called to see what I needed, so we had along chat about the core one, of which I learned a great deal from Daniel, this man knows what he is on about, its like the old saying what he don't know is not worth asking, great guy.so all in all you could not get a better service than that. so in my mind I find Prusa is the way to go. so at a later date I would like to get the core one Las bigger build plate for larger items.

Buy 3d printer and washing machine+cure.
Very happy.
Fast shipping next but really next day.
After idk or i brake or was broke the sensor for out feeding resine.
I only ask them wht to do (i was to buy other sensor)
They send me other for free.
Very respectfully
Was not expecting this good service.
Thank you!

Meh . . ok, not terrible, at least the stuff I ordered arrived - and on time, but the two rolls of "fluorescent pink" I ordered are absolutely nothing like the images on the website, not even close, they're basically a sorta' dull dark magenta. Meh.

Daniel was determined not to drop the problem until he had helped me to solve it. His replies were prompt and helpful, and he even went back to the manufacturer to find me a solution. I can't praise Daniel or 123-3d customer service enough. Many, many thanks.

Website is easy to navigate i placed my order it arrived the very next day totally hassle free will definitely be using again

Bought a Elegoo Centauri Carbon 2 from them at 1820 and chose the cheaper delivery option as I wanted to set things up and was busy. Regardless, It was sent out the next day and I got it 1000 the day after. Less than 40 Hours. I was very impressed.

Then I had an issue with a component on it. Nothing to do with 123 3D and they replaced the part for me. It was delivered first thing the next day.

Service like this is rare in the UK nowadays and needs to be shouted out.

Came across their YouTube video about PCTG filament and thought I'd give it a try. Wow, it performed really well on our Bambu Lab X2D and has exactly the properties they were talking about. The price was really keen, the quality fantastic and the delivery was so fast! I have added 123-3D to our list of preferred suppliers! Awesome, thank you :-D

Ordered a CR-Scan ferret pro on Sunday, item arrive Tuesday.

Unfortunately I had an issue with my purchase, but their customer service was excellent and very helpful.

Initially offering a replacement next day until they realised they were out of stock, so advise me it would be upto 14days, as they had to order in from their supplier. They collected the faulty item on Wednesday, and to my surprise the replacement was delivered on the Saturday.

Excellent service!
Great product, really good price.

123-3D.co.uk will now be my 1st port of call when looking for anything to do with 3D printing.

Well done guys.

Amazing customer Service. Great team who have helped me just not after buying my 3d printer but after sales care too.

I bought a printer from these people didn't have any problems , But there filament is with out doubt the worst I've ever used its total rubbish in my opinion.

A great price, a good range of items and the product arrived exactly when advertised (even though I failed to see the 14 day lead time).

They replied to my email very quickly and were friendly and understanding.

Would definitely buy from again.
Thanks

Really happy with my 3d printer exactly as described, very fast delivery. This is my second machine purchase from 123-3d, both items have been great. Thank you

I bought an LDO Voron Trident kit from them. Excellent experience, they were so helpful and nothing was too much trouble.
Will certainly use them again.

The perfect online shopping experience. I bought my 3d printer from 123-3d mainly because they had the best price, then found their service was amazingly good. From initially 'browsing' through to the helpful and efficient team helping me complete the purchase, then stepping up further with delivery to an alternate address, flawless. I have returned with a small query and it was swiftly dealt with in the same efficient manner. So impressed with this shopping experience.
Thank you 123-3d

Technical support have no ability to provide technical advice. They don’t stock most items and then fail to let you know for the week.

AVOID!!!

Return item was accepted back no refund given after multiple emails they just said they issued refund and dont know what im talking about so going through charge back to try get my money back

Ordered an Elegoo Centauri build plate pack. Priced the same as on the Elegoo website, only delivery from 123-3D was free. Wasn't expecting delivery till after Christmas, but the build plates arrived today after being dispatched yesterday. Very impressed! Will be looking to use this company again for other 3D printing resources.

Very good customer service, I ordered a printer but a part was missing ( not their fault, postal service mistake) as soon as I let them know it was sent out straight away.