123-3D.co.uk Avis 

Ordered an Creality Ender 3 v3 SE and it arrived next day as promised. On the day it arrived it only took about 20 minutes to set-up and my first print (the example cat) was completed about 30-40 minutes later.

I've had a couple of questions about the printer and phoned 123-3D, the team have been really helpful. Not only answering my questions but talking me through the calibration options that are included in the software.

Very happy with the printer, with the delivery speed and with the help I've been given over the phone.

Spoke to Steve in regards to purchasing a K1 3D Max, he was super healpfull, like probably more heplfull than I could explain.

Great service, nice and honest and has easily earned my purchase!

Thanks Steve!

Fantastic customer service when items had to be back ordered, They offered to send my items individually to avoid holding up product development but in the end didn't need to as everything came in exactly on time!

Fast and safe delivery. When I had a querie, 123-3D gave me better advice than the manufacturers support team.
I highly recommend them.

Ordering something at 16:39 and getting it next day is insane for a smaller business. Very happy!

Service is always top notch from these guys both myself and my colleagues have ordered previously and never had an issue.

One thing I would say is locating certain items through the website is a little difficult. I actually found a recent product I ordered through google to their site. Trying to find it from their homepage was difficult but I managed it eventually.

They seem to offer everything if you cant find it ask them!

Brilliant service. Order turned up super fast & their prices are very competitive. I'll be ordering all my future 3D supplies from these guys

Brilliant company. I rang and spoke to Steve before I made my final decision on which 3d printer to get. He was really helpful, I ordered online and received it next day. Exactly what I wanted. Thank you.

I paid up front for a pre-order Ender 3 V3 KE which was due in November and I immediately got notification from DHL confirming that the deliver had been booked. Unfortunately due to supply chain issues, the date was put back by around a month but the issue affected all suppliers so nothing 123-3D could do and but the website was updated appropriately.

Annoyingly, I then saw a rival supplier had the same item for less but following an email with the details as requested in the price promise page, I had a very polite email just the next day advising that the difference would be credited back to my card and sure enough, it was. Today, I was delighted to received the printer two days earlier that the courier estimate and I'm thrilled!!

All in all, a very positive experience with the support and I'd very happy house again and recommend... Thank you 123-3D!

Bought A K1 max and had an error code pop up I tried to get it sorted through creality who were useless but I I got in contact with 123-3D and had a speedy reply from Steve followed by a phone call same time, with a few small bits of advice the error code is no longer an issue and over night the printer has worked flawlessly. I couldn't recommend this company enough, I'm a beginner in the world of ,3D printing so it's been a great start thanks to Steve at 123-3d

Thanks again !

Fast Shipping with some nice extras as part of the Package.

Best Deal I had found on the printer I wanted after my previous one finally gave out.

Easy to use site with some really great bargains to be had.

I had been waiting for months to buy a 3d printer and with so much choice and constant new models, making a decision was torture. With Black Friday looming, I made a choice and spent hours hunting for the best price. Then at the last moment disaster struck and I saw a bad review which threw me into panic. I had found my dream printer at 123-3d who showed an excellent bundle at an excellent price. But was it the "old" problematic version of the printer? I phoned but they were busy. I instantly emailed the info address as my dreams of pumping out thousands of previously completely unnecessary plastic creations, that would drive my wife nuts, faded behind despair. Wait. Whats this? Within minutes of sending my email, Steve from 123-3d replied, answering my concerns with a decisive and clear response. All was good. Even before I could wipe away the tears of joy, the phone rang. It was Steve. He had seen the missed call and actually phoned back. He expanded on the info he gave in the email and also answered other queries I had. Amazing. I went back on the site and ordered the deal. Wait. No. I didn't. In my excitement I had actually ordered the wrong item. Back on the phone and Steve was to the rescue again. He sorted my mistake and I went for a lie down. The emotional rollercoaster was not finished. While I had chosen the standard delivery and expected to wait a few days, the next day, I answered the door to find the DPD man standing behind a very large box, which was probably a good job given my obvious excitement upon realising what this was.

In summary, I am rarely inclined to recommend any company these days as customer service is so poor. Steve at 123-3d has shown there are exceptions and I have already recommended the printer and to buy it from 123-3d. Amazing service Steve. Especially given how busy you must have been on Black Friday.

Very fast delivery and Fast communication. Absolute pleasure to deal with

Awesome service and fast delivery 🚚 Will definitely use again.

IF they actually have the product you are paying for it will arrive as expected BUT they do sell stuff they don't have, so beware.

I didn't notice the tiny print on the product listing that said 7-10 days, nor did I see the small print buried 3-clicks into the FAQ that basically says items listed 7-10 days could take any amount of time at all "("will take longer")... In my case 7-10 days meant 12 days minimum.

The 2-5 day offered delivery service at checkout cannot be trusted! Check the listing, read the entire FAQ, do not be in a hurry, and maybe it'll all be good for you...

sigh.

Why they can't just say 'out of stock' like any reasonable trader, I just don't know.

'Steve', bless him, replies quickly but will not apologise for messing you around.

I do not understand the ethics of a company that takes your money for things they don't have on hand. Order with care...

Delivery stated as 7 to 10 days as item was in stock in remote warehouse. Nothing from them for over two weeks and then told, only when I queried the non-arrival, that the item wasn't in stock and the earliest delivery was over a month from the original order date.

Just not good enough. Get your act together!

123's reply said that this was a pre-order, but delivery was quoted as 7 to 10 days on the web page at the time of order. Nowhere did it say that delivery would be 5 weeks. I can get the same thing elsewhere with 3 day paid shipping.

Company is reasonably priced - Theres no doubt about that but what you save in money you seem to make up for in poor customer service.

I ordered a part from them which was picked and delivered incorrectly. So I called, spoke to a guy named Steve who was apologetic and made assurances that it would be pure right. A courier was arranged to my door to collect the wrong part. More assurances that he had spoken to the warehouse team and it would be sent that same day.

Next day comes, no revised delivery notification, no communication. so I emailed again, only to be told that he had only now spoken to the warehouse team and it was unlikely they can fulfil the part and sent my refund.

Now this might seem like I am moaning for nothing. But the simple fact is, they are still advertaising the part as being in stock - so this can happen to someone else. They have lied to me about fulfillment and have therefore caused further delays to my enterprise and are clearly inept as the item in the box is printed on it, it is clear to anyone looking at the box it was not the right product.

Their ethical code is garbage, their customer service is hollow. shop elsewhere

UPDATE - FOllowing 123-3ds response to this review, more lies. Elegoo products have a picture and the product name printed on the packaging. Any warehouse worker would be able to read the item description and look at the box to see that wasnt the right product. SO I dont really think it is fair for 123-3d to throw their suppliers under the bus to recover from a bad review of their poor service.

Lies, clearly poor communication between store and warehouse and a complete lack of respect for customers and suppliers alike.

Brilliant customer service along with great prices, also, very quick delivery. I would definitely recommend 123-3d for anyone looking for 3d printing supplies.

Great experience all round, quick to respond to my e-mail queries and I was able to get what I wanted very quickly. An item I ordered was out of stock however they graciously provided and alternative to get me up and running. Best of all was the free bag of sweets in the bag of merch :) now that's customer service,

Friendly staff and quick responses, however, I ordered an item which stated it would be a 7-10 day wait on delivery. After waiting a week i asked if I was likely to receive my item soon, to be told it would be another week.

Customer service is good, but the website needs a real overhaul so they can provide delivery date estimates there

Great service 123 Team!

I received the belt this morning (only ordered yesterday afternoon) fitted it to my Shapeoko CNC in the last hour, now up and running 👍🏻

Keep up the good service guys.