I purchased a pool cleaner from 123Pools, unfortunately after a few months use it failed to work. The manufacturer decided to refund me in full via 123Pools thanks to Claire who was my contact. I... Voir plus
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Lisez les avis des autres
Having no experience with heat pumps or knowing what to choose, I found the team at 123 Pools incredibly helpful and patient. They answered all my questions over WhatsApp, which was so much easier tha... Voir plus
What a brilliant company to deal with, answered questions before I had almost sent the email, delivery was quicker than warp speed. Alot of companies online could do with lessons from the staff on how... Voir plus
Brilliant company very good with communication and sorted out a logistical issue for me swiftly and at no extra cost with my new heat pump arriving a week later. Quality product and can’t thank Nick a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Intex Specialists We have a long standing relationship in supplying Intex swimming pools. From inflatable to rectangular to metal frame pools, we have the UK's widest online range dedicated to these manufacturers.
Coordonnées de contact
123 Pools - 12 Old Mill Road, TQ2 6AU, Torquay, Royaume-Uni
- sales@123pools.co.uk
- 123pools.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful and sorted a problem…
Very helpful and sorted a problem quickly. Arrived on time, item as described.
Really good communication and support
Really good communication and support. Also good product at a good price. Thank you
Fantastic customer service
Thanks Nick.
Almost instant replies on the email, when I had questions, from product recommendation to my home instal.
Great advice before I purchased then…
Great advice before I purchased then arrived a day earlier than expected. Seller also been great with some questions I had with installation. Very happy.
Excellent service
Excellent service, product arrived in a timely manner. Customer service has been excellent
Very Helpful and great value for money.
Very helpful with advise on what is the correct equipment for you. Quick to respond to queries and very prompt delivery. Overall a very positive experience. Would highly recommend.
Fabulous heat pump
123 pools answered all my questions very promptly my goods I received were as stated on the web page. Highly recommend them
We had a delay with delivery.!
We had a delay with delivery.!
I don’t think company realised we were on the Isle of Wight.

Réponse de 123 Pools
Very helpful with regards to purchasing…
Very helpful with regards to purchasing a pool heat pump which arrived when stated.
Excellent from start to finish
Excellent from start to finish. Easy to order, great advice from chat, told me exactly what I’d need to connect existing pump to heater. Great communication and would highly recommend for a hassle free way of buying pool stuff! Thanks
Great experience, would buy again
Full of knowledge and very quick to respond. Shipped to the republic of Ireland without issue and also advised what extra bits I might need. Contacted after about another product and gave great advice rather than just getting another sale. Would genuinely buy again without hesitation.
Everything was great.
Good advice via the live chat. Great price and quick delivery. Spot on.
Great service
Very helpful guidance provided via online chat so I could make the right choice. Delivery was quick and efficient, would definitely use again
Brilliant customer service
Brilliant customer service, great prices, very good communication.
Couldn’t be happier
I had fabulous experience buying from 123 Pools. I was looking for advice on a suitable product that would clean my pool and tried to speak to several companies and had no help until I rang 123 Pools, the man was so helpful and spoke to me personally which resulted in me buying the Pool Blaster pool vacuum that recommended. It arrived and it’s everything he said, just perfect ! Oh and the price was the best on the internet too! I’m over the moon. Thank you so much 😊
We purchased the Flotide 9.6 pool heat…
We purchased the Flotide 9.6 pool heat pump and have been very impressed with the product so far. It is simple to set up and use albeit we found the manual a little over complicated. We are completely new to heat pumps and were a bit overwhelmed at first, so contacted 123 direct a few times to ensure we set up and used the unit properly. Their advice was amazing and super helpful and really simplified the whole process for us. I cannot recommend them enough for their prompt and professional advice. Also, they ensured that we didn’t purchase items we didn’t actually need whereas other companies could have taken advantage. We will definitely use this company again when we are ready to upgrade our pump filter etc and if you are looking to buy a heat pump, buy from this company.
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