I purchased a pool cleaner from 123Pools, unfortunately after a few months use it failed to work. The manufacturer decided to refund me in full via 123Pools thanks to Claire who was my contact. I... Voir plus
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Lisez les avis des autres
Having no experience with heat pumps or knowing what to choose, I found the team at 123 Pools incredibly helpful and patient. They answered all my questions over WhatsApp, which was so much easier tha... Voir plus
What a brilliant company to deal with, answered questions before I had almost sent the email, delivery was quicker than warp speed. Alot of companies online could do with lessons from the staff on how... Voir plus
Brilliant company very good with communication and sorted out a logistical issue for me swiftly and at no extra cost with my new heat pump arriving a week later. Quality product and can’t thank Nick a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Intex Specialists We have a long standing relationship in supplying Intex swimming pools. From inflatable to rectangular to metal frame pools, we have the UK's widest online range dedicated to these manufacturers.
Coordonnées de contact
123 Pools - 12 Old Mill Road, TQ2 6AU, Torquay, Royaume-Uni
- sales@123pools.co.uk
- 123pools.co.uk
4,9
Excellent
260 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service and great prices
Excellent service and great prices. When I had an issue with a part, Nick shipped a replacement at no cost to me immediately, brilliant!
20 septembre 2024
Avis spontané
Brilliant service
2 septembre 2024
Friendly service and quick delivery
The heat pump I purchased ended up being out of stock, but the company contacted me quickly to tell me and were very helpful in recommending alternatives. The delivery was very quick and easy to change dates.
20 août 2024
Very good product at good price
Very good product at good price, got lots of technical advise when Installing with instant reply’s, good company to deal with and aftercare, definitely would use again
26 juillet 2024
Great products
Great products, simply fantastic service from Claire, couldn't have asked for more. Thank you.
25 juillet 2024
I ordered wrong item, return was required
I messed up and ordered the wrong heatpump for my pool which I only realised on delivery. The customer services helped advising how I could use the heatpump with my setup but after a discussion I decided I wanted to send it back. They were quick to respond to all my emails and were helpful. I got a refund as soon as it was returned.
I would recommend 123pools and will buy from them again in the future. Thanks
13 août 2024
Avis spontané
Really helpful and prompt delivery
Really helpful and prompt delivery. Answered all my questions and helped get me set up quickly. Thanks team.
23 juillet 2024
Good and Bad !
Sales was very good , no problem , but i have had an issue with setting up the Pool Heater and i have not been able to get any back up to be able to do that .
So , the back up and support has been poor .
27 juillet 2024
Réponse de 123 Pools
Good afternoon, you have only tried to contact us once, we had a missed call from you at 11:44am on 5th Aug, we then WhatAapp you 11:54am on the same same day asking how we can help, you said in your WhatsApp reply to us that you were having issues setting the pool temperature. We then sent you 5 WhatsApp messages explaining how to set the temperature.
I have checked all our other systems, online chat, email, what form and calls and you have not tried to contact us again.
If you are having trouble with your heat pump, please get in contact with us.
Efficient service
Friendly online staff who answered my query, albeit a mix up on delivery date, they quick to rectify and item received next working day …. First class service
26 juillet 2024
I had a few problems but they helped so…
I had a few problems but they helped so much.
23 juillet 2024
Got the pool I wanted. At a very competitive price.delivered within the timescale promised
Got the pool I wanted.
22 juillet 2024
Great service and product knowledge
Superb customer service and product knowledge. Would highly recommend.
20 juillet 2024
Excellent customer service
Very useful and friendly chat. Great service and products as described.
3 juillet 2024
Great service .
Great service .. even after I bought the heater the guy still helped me out weeks later . ⭐️⭐️⭐️⭐️⭐️
1 juillet 2024
Ordered what I needed two days later it…
Ordered what I needed two days later it arrived first class service
27 juin 2024
Flotide A7 heat pump.
Great delivery. Good communication from 123 pools. The heat pumps works really well. Unfortunately the supplied bypass valve was missing some PVC piping which I had to get off Amazon, not 123 pools fault. After the initial start up of the heat pump I had loads of questions which 123 pools were very helpful with.
3 juillet 2024
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