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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very happy with the service throughout from Dee and Luke in the office with booking appointments, helping with choices of flooring. Slight issue with front door mat but was resolved promptly. All work... Voir plus

Noté 5 sur 5 étoiles

The carpet fitters were very good, informative and efficient. They took great care and pride in their work and were very knowledgable about the carpet, its fitting and care. Thank you

Noté 5 sur 5 étoiles

Just had our downstairs carpet fitted by Shane & Eddie and they have done a fantastic job. They were very polite, friendly and even took their shoes off as it had been raining. They also tidied up a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very good experience with 1 to 1 Flooring. Cathy at the Harpenden showroom demonstrated the pros and cons of various flooring materials. We decided on Amtico Barn Wood. Two surveys were done, the seco... Voir plus

À propos de l'entreprise

  1. Entrepreneur spécialisé dans les revêtements de sol
  2. Magasin de revêtements de sol
  3. Décorateur d'intérieur
  4. Fournisseur de bois et de laminés

Écrit par l'entreprise

1to1 Flooring is Hertfordshire, Bedfordshire and Buckinghamshire's leading independent flooring & carpet retailer. With over 50 years experience in the industry, we pride ourselves from sourcing the finest materials from the best manufacturers. Our in-house fitters are trained from our apprenticeship scheme and specialise in individual products. Our stores are staffed by teams of experienced and highly knowledge individuals, where you will be warmly greeted and walked through all of the available options.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

391 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,7

Tous les avis

(391)

30 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very happy with the service throughout…

Very happy with the service throughout from Dee and Luke in the office with booking appointments, helping with choices of flooring. Slight issue with front door mat but was resolved promptly. All workmen were professional, and friendly. All work was kept tidy during the work on both occasions as we had downstairs and upstairs done at different times. Workmen were a pleasure to have in our home. We are very happy with the end result. Carpet fitter Scott was a particular pleasure, friendly, great sense of humour, considerate of our family pet as our cat is quite timid but she warmed to him in the end . Has a great sense of customer service.

23 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Jenny was really informative and helpful

8 juillet 2026
Avis spontané
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Réponse de 1to1 Flooring

Thank you for taking the time to share your feedback on our lovely Jenny , our Berkhamsted showroom manager. I know she was more than delighted to be able to help you with your mats.

Noté 5 sur 5 étoiles

Very happy with our stairs and landing…

Very happy with our stairs and landing carpet installation. The 2 guys were extremely efficient and professional. Thanks guys !

2 juillet 2026
Avis spontané
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Réponse de 1to1 Flooring

Thank you Jenny for your lovely review, so great to see that we are continuing to meet our customers expectations.
We hope you enjoy your lovely Victoria Twist carpet for many years to come.
The 1 to 1 Flooring Team

Noté 5 sur 5 étoiles

Shane and Eddie were amazing

Shane and Eddie were amazing.
Carpets look amazing. Thank you so much.
100% recommended
Very happy customer.

13 juin 2026
Avis spontané
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Réponse de 1to1 Flooring

Thank you for your lovely review of our service and fitting , many of our customers come from recommendations like yourself so this is much appreciated.

Noté 2 sur 5 étoiles

Fitters don’t take care when fitting carpet

Had excellent service in the shop, but the fitting was done,but they don’t care about your property in fitting carpet, my stairs was damaged, because supposedly I should of known thickness of board on risers, nails were popping out, of newly decorated stair caseThen they had a cheek cancelled in fitting top stair, and charged me cancellation fee of £134 to come back to do refit, as the stair riser were not thick enough to fit carpet, why don’t people take care in people house who have spent thousands of pound to refurb for you to do more damage, next time I get the carpet first them decorate the house, But my parents had carpet before this was never a issue, surely you adapt in away you fit carpet in order not to create more . If something doesn’t work don’t continue , Seven risers were damaged . Anyway I was told the carpet wouldn’t be under guarantee, if I continue that day. What choice do you have .

3 juin 2026
Avis spontané
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Réponse de 1to1 Flooring

Dear Sue,
I am so pleased to see you had an excellent experience in our Barnet showroom however I am sorry that you have been left disappointed. I have traced your order under the surname of Whittick and can see that it was our fabulous fitting team Shane and Eddie who fitted your carpets and they normally receive 5 star reviews as our Trust Pilot shows so it was a surprise to see a 2 star review for them.
I have looked in to this and spoken to Shane and Eddie.
They have explained that when they arrived to fit your chosen Lano carpet to your 2 x staircases,landings,2 x bedrooms and lounge Shane found that the top staircase risers were not suitable to fit to as they were constructed of a thin plywood. Shane highlighted to you the issue and what the consequences would be if he continued to fit and 2 options were given to you on the day:
1) Continue to fit that staircase but fixings would be visible at the back of the riser.
2) Cancel and book a future fitting slot to return to fit the staircase once you had rectified the risers.
As you chose to cancel, a return visit charge was applied.
I can see that you have signed the job satisfaction sheet with all of those notes. I can also see that Shane returned on Tuesday to your property this week and completed the top staircase and you have signed the job satisfaction sheet for that visit.
I am sorry to read your comments but it is always our intention to look after our installations and point out any issues that affect the finished result.
I hope that you are now settled in your newly refurbished home and enjoy your new carpets for years to come.
The 1 to 1 Flooring Team

Noté 5 sur 5 étoiles

Great Service!

Just had our downstairs carpet fitted by Shane & Eddie and they have done a fantastic job. They were very polite, friendly and even took their shoes off as it had been raining. They also tidied up after themselves and made sure everything was to our satisfaction before they left. 1st class service!! Thank you Shane & Eddie, very much appreciate your service. Sue & Alan Bland

8 juin 2026
Avis spontané
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Réponse de 1to1 Flooring

Another wonderful review for Shane and Eddie, just one of our fabulous in house carpet fitting teams servicing our family of 7 showrooms.
Thank you Mr and Mrs Bland for taking the time to leave a review and we hope you enjoy your new carpets for many years to come.
The 1to 1 Flooring Team

Noté 5 sur 5 étoiles

Shane and Eddie were ectremeley polite…

Shane and Eddie were extremeley polite and pleasant. Work executed brilliantly with great resuts.
Thanks so much! 😄

29 mai 2026
Avis spontané
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Réponse de 1to1 Flooring

Great to see some more lovely feedback for one of our fitting teams and that we have met your expectations!

Noté 5 sur 5 étoiles

Just had our living room carpet…

Just had our living room carpet replaced.. fitters were excellent (Shane & Eddy), price was exceptional.. will 100% be back when I do rest of the house

18 mai 2026
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Réponse de 1to1 Flooring

Thank you for your wonderful feedback and we will absolutely look forward to you returning for your next project.

Noté 5 sur 5 étoiles

The service was excellent

The service was excellent. Great advice in store. The fitters were very professional and helpful. Very happy with the final product.

14 mai 2026
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Réponse de 1to1 Flooring

Thanks for your feedback, so pleased to see that our store team and our fitters delivered the service and fitting to our usual high standard!

Noté 5 sur 5 étoiles

Barnet team are brilliant

The Barnet team are all very friendly and really know their stuff! They took the time to discuss our needs, help us find the right products and came back for another site visit to make sure everything went smoothly on installation day. They are always available to answer questions (we had a lot!) and they never rushed us.

The end result is great and would highly recommend the Barnet team for all your flooring needs at competitive prices.

11 mai 2026
Avis spontané
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Réponse de 1to1 Flooring

Hi Catherine,
Thank you for your lovely review of our great team at Barnet, the manager and estimator there share over 45 year's flooring experience so yes they absolutely do know their stuff and glad this shows!
We very much hope you enjoy your new flooring.
The 1 to 1 Flooring Team

Noté 5 sur 5 étoiles

1to1 Flooring: Second to None!

1to1 Flooring: Second to None!

1to1 Flooring in St Albans delivered first class service from beginning to end as we replaced all of the floor coverings throughout our house following a most unwelcome surprise at Christmas (a burst pipe).

In our experience we found all the people, the products (Westex carpet and Amtico tiling), the price … and the process were all of the highest standard. This was a big and complex job carried out in a remarkably smooth operation by people, who without exception, went the extra mile.

I should like to compliment all the key people that worked together to transform our house. Starting with Wayne, in the St Albans showroom, who using his knowledge, advanced technology (with a large AI visualizer) and samples, helped us to decide what to choose. Then there was the estimator, Mark, who was very experienced and it showed in the wealth of information and advice he gave. The arrangement for the fitting dates were adeptly adjusted by Tracy and Millie to suit us. And finally, to the fitting itself. Matt and Rhys (laying the Amtico) and Carl (fitting the Westex carpet) each did a wonderful piece of work and deserve special credit. And finally, finally, Dave who came to efficiently ease the doors and plynths.

Our sincerest thanks to each and everyone at 1to1 Flooring!

Dr Robert Wareing.

15 avril 2026
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Réponse de 1to1 Flooring

Dear Dr Wareing,
Thank thank, thank you, thank you, for taking the time to write us such a wonderful review.
It has started our Friday off so wonderfully!
You have summed up our process and standards so eloquently.
Your review has been sent to all of the people you have named and they are delighted to receive your compliments-Tracy says she is still mastering her chess skills!

We all wish you the very best and hope that you enjoy your newly refurbished home.
The 1 to 1 Flooring team

Noté 5 sur 5 étoiles

I was so so impressed by Jenny Copson…



I was so so impressed by Jenny Copson at 1to1 in Berkhamsted. I had popped in to review samples and she couldnt have been lmore informative and just giving us space to decide if they had an option that suited us or not.

When it came to ordering Jenny went out of her way to expedite our order as we had an expectedly ahort timeframe to work with.

The whole experience was what I regularly hope i’ll get, but it rarely achieved with most companies.

Jenny is a superstar and I will definitely be ysing 1to1 again in the future.

26 mars 2026
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Réponse de 1to1 Flooring

Thank you Jack for your absolutely glowing review of Jenny our Berkhamsted showroom manager. You are quite right, good old fashioned and attentive customer service seems to be rare these days but you will always find it across our 1 to 1 Flooring showrooms!

Noté 5 sur 5 étoiles

Fabulous customer service

Paul and all the staff at the St Albans showroom were extremely helpful and customer focused- from the estimator to the fitters. Highly recommend!

16 mars 2026
Avis spontané
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Réponse de 1to1 Flooring

Thank you for taking the time to post a review of your experience with us. We all work very hard to ensure our customers receive a great service from start to finish so it's great to see that we have met your expectations and fully delivered the standards we set ourselves!

Noté 5 sur 5 étoiles

Professional experience

Wayne and Paul were very knowledgeable and helpful in the process of choosing our flooring and carpet. Mark did the measurements at the house and was very professional to deal with. Would definitely recommend.

5 février 2026
Avis spontané
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Réponse de 1to1 Flooring

Thank you Mr Sweet for a wonderful review of our St Albans showroom team, between Wayne, Paul and Mark they have 85 year's flooring experience so their individual and collective knowledge is absolutely superb. We hope you enjoy your new carpets and flooring for many years to come.

Noté 5 sur 5 étoiles

Wayne was amazing and super…

Wayne was amazing and super professional in his approach and advice. We highly recommend the service and could not asked for more. Thank you 🙏 Good luck

21 février 2026
Avis spontané
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Réponse de 1to1 Flooring

Thank you for taking the time to give our St Albans showroom manager, Wayne, such high praise. He is a highly valued, experienced and knowledgeable member of our retail team.
We have already forwarded your lovely review to Wayne and he personally thanks you for posting the review.

Noté 5 sur 5 étoiles

Shane and his colleague were…

Shane and his colleague were professional, friendly and very helpful.
Left everywhere clean and did an amazing job.
Would recommend them.
Many thanks for a great job done.

25 février 2026
Avis spontané
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Réponse de 1to1 Flooring

Dear Patricia,
Thank you for your lovely review on our great carpet fitters Shane and Eddie, glad to see another carpet fitting completed to our high standards.

Noté 5 sur 5 étoiles

THE FLOORING HAS EXCEEDED OUR EXPECTATIONS.

We first visited Dee at the showroom in Shefford who was helpful and friendly along with giving advice on the different types of LVT flooring. We were allowed to pay a deposit and take some samples home and this was so worth doing as in your own homes they can look different and we chose a different colour by doing this. Luke came and measured who was friendly polite and knowledgable. The fitter Kieran has done an amazing job and was very efficient and thorough. We couldn't believe the LVT came in small strips. The quality and finish is first class and actually looks like real wood. We have already recommended 1 to 1 and will be coming back this year for some more LVT and carpets. Keep up the good work. Nigel

19 janvier 2026
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Réponse de 1to1 Flooring

Thank you Nigel for your wonderful feedback, we do work very hard to ensure all areas of our business deliver high standards. It's great to see that you have experienced this, starting with Dee in the showroom, through to Luke our Shefford estimator and then to Kieran who is one of our exceptional floor fitters. We hope you enjoy your new flooring for many years to come and we will look forward to seeing you again this year when you are ready for your next project. Thank you also for recommending us.
The 1 to 1 Flooring Team

Noté 5 sur 5 étoiles

Really smooth and flexible floor laying…

Really smooth and flexible floor laying service from Tom and Callum. Hard working to a really high spec. I am delighted with the result. The Amtico is spectacular. All the joins and edges are fantastic. The bars are first class. Solid job.

19 décembre 2025
Avis spontané
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Réponse de 1to1 Flooring

Thank you for your wonderful feedback, Tom is one of our most experienced fitters having been fitting for us for 15 years so your comments of "spectacular" are no surprise!

Noté 5 sur 5 étoiles

Delighted with our new carpet

We had the carpet on 2 flights of stairs and landings replaced recently.
We are delighted with the result. Our fitter , Scott, was brilliant.
I would highly recommend the company.

15 décembre 2025
Avis spontané
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Réponse de 1to1 Flooring

Dear Mr Morgan,
Such a lovely review, thank you so much for posting. I can see that you placed your carpet order with our Barnet showroom team. Scott our carpet fitter is wonderful and we receive consistently great feedback on how good he is.
We hope you enjoy your new carpet.

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