20-20 Warranty Ltd Avis 

my experience with this company was one of a kind, truly never received more patience from anybody before, i was lucky enough to get someone as patient as Luke to make sure i got all the information i needed. highly recommend.

Luke was great from start to finish - assisted me all the way, have since purchased another warranty for my partners car with Lukes help also.

Dealt with a guy called Luke from start to finish.
No issues at all, and would recommend.

I had a great experience, the customer service team was amazing! Special shout out to Luke who made sure all my questions were answered and was really patient with me! Would recommend 🥰

The air conditioning compressor on my vehicle stopped working and needed replacing. My warranty helped cover the repair and the claim process was quick and straightforward.

Excellent communication with garage and excellent response to approve repairs. Reimburse of my payment done within seven days.
Highly recommend warranty company.

We have been using 2020 warranty for over 15 months now, have to say the staff are great from support to the sales staff. They do answer every support call. we and our customers have only had positive experiences with them

2020 Warranty is an appalling company to deal with. Their small print is endless. They would not evaluate the problem via the garage, had to wait a week for a independent surveyor to have a look at the car. Meaning my car was off the road for two weeks plus. The so called independent survey who was being paid by 2020 warranty couldn't find i quote "this fault is not a sudden component failure." As they couldn't get into the component a very interesting conclusion. Basically I would advise going to a more reputable company

We highly recommend 2020 Warranty, we couldn't be happier with the packages for our customers. Great customer service and good range of cover packages to suit all needs and budgets.

Excellent service all round, very easy to deal with.

Great products, great system, great service

I have been dealing with these guys for some time now and running a Supercar business I needed a company I could trust and rely on and this company came to the party. Without doubt the best I have come across in the industry. Also if you are a dealer their system is so easy to use which is a must for for me.
Keep up the good work
Tank you for your services.
Martin Sancez
MS Supercars

After an initial email that was a slight complaint 20 20 pulled out all the stops to put things right for us. Ours was an unusual case and the lady in question was very understanding helpful and cared about our feelings and concerns.they came back to me when they promised. It was resolved quickly and efficiently. Well done to all at 20-20 for restoring faith in your company. A huge thank you to L.

I've worked with this team for a long time and they're always quick to help whenever there's an issue. I've worked with other warranty companies, but these are the best, especially Luke and Toby who always provide outstanding service.

My Experience with 2020 Warranty Support
Overview of My Warranty Claim 13/02/2026
I am writing to express my profound disappointment with the service I received from 2020 Warranty Support. My warranty claim, which was submitted in response to a sudden turbocharger failure, was denied without any clear technical evidence to support the decision. Throughout the process, the company’s explanation for the cause of the failure changed multiple times, creating confusion and uncertainty. Rather than providing a transparent and evidence-based assessment, they appeared to rely on broad assumptions and the opinion of the repairer.
When I requested supporting documentation and clarification regarding the distinctions in their policy, these requests were ignored. The final response from the company closed the discussion, indicating that my only remaining option was to pursue legal action. This rigid and dismissive approach has left me with the impression that customer concerns are not valued and that the claims process is lacking in both fairness and transparency.
Invitation for Feedback
I would like to invite anyone who has interacted with 2020 Warranty Support—whether you are a customer, a motoring magazine, a claims company, a solicitor, money tips magazine or motor trader to contact me and share your experience. Your feedback is important and will help others to better understand how this company manages claims and customer service.

DO NOT TAKE ANYTHING OUT WITH THIS SCAM COMPANY!!

Every single person who works for this company should be embarrassed of the choices they've made in life. Their Warranties literally are not worth the paper they are written on.

Buy a car with a 3 month warranty that breaks down immediately. Log with them immediately but can't get a garage appointment over Christmas so by the time I get a quote they reject it because it's taken longer than 30 days (Not my fault and you'd think anyone with even half a brain would give some discretion).
"No Problem i'm still well within my warranty period so just open a new claim"........"Ummmm Computer says NOOO"......"Escalate to management you say? We'll take 6 weeks to get back to you and still weasel our way out of paying anything because REASONS"

Companies like this give the insurance/warranty industry a terrible name. Avoid them like the literal plague at all costs.

Edit after Reply from Company: I'm not asking you to accept anything - I'm telling you, you're what is wrong with the Warranty Industry in one neat package.
I'm telling ANYONE who reads this and even THINKS about giving you 1 Penny to do themselves a massive favour and shop with ANY of your competitors who aren't in fact Scam companies.
Your Guidelines are Rubbish. Your Customer service is Rubbish. Your complaint process is Rubbish. Your Policies are...... You guessed it...... Rubbish.
I was within my Warranty period and you refused to pay the warranty claim. You could have opened another case or reopened the existing case or done anything else but in reality you just didn't want to pay.

I'll repeat: DO NOT TAKE ANYTHING OUT WITH THIS SCAM COMPANY

Battery replaced and paid for within 2 hours. Excellent service.

Horrible, horrible, horrible company to have a warranty with. Main objective of this company is to take your money and pay nothing out.

I opened the case for an engine fault back in September and due to a business trip overseas I was delayed and take the vehicle to a mechanic for initial diagnosis so this company used this excuse of the delay to basically reject my engine problem claim

And when I ask them can I raise a second case so that it can be dealt with they said no because your initial claim was to do with an engine fault you cannot raise a second claim to be processed in other words you've lost your chance for that particular fault

Despite challenging the outcome they were determined to refuse the second claim citing all kind of clauses from the contract that I signed with them

In a nutshell this company is more about using the contract to challenge you and not to pay you that is the sole purpose of this company

Stay way away from them because once you start paying into the warranty monthly payments you cannot exit when things don't work out well with them and you'll end up paying for the rest of the year despite your unhappiness

Find another company.

UPDATE AFTER REPLY FROM COMPANY

As I stated you guys will find any excuse to get yourself out of a claim. When I did raise the question if I could raise another claim your reply was too late you can't claim again for the same problem

This shows that the intention is not to pay out at any cost by finding a clause in your contract or by simply rejecting every alternative

Absolutely terrible warranty company. Their warranty is not worth the paper it's written on.

Bought a 14-year-old car, for which they were willing to offer us their Silver warranty for 15 months. After 2 months it suddenly developed a knocking noise, which was diagnosed as a flywheel and clutch needing replacement - a £2K repair. 2020 refused to cover any of it, first saying it was "diagnosed during another repair" (we had to pay to get the glow lamps replaced ourselves because they didn't cover them). Before replacing the glow lamps, the garage diagnosed the clutch and flywheel issue. 2020 saying that they couldn't cover anything diagnosed during another repair is completely ridiculous. (Plus it wasn't during, but BEFORE the repair ).

Then they said it was "just a knocking noise and not a complete failure". When asked if they would cover if we had driven it until it was completely broken, they said No.

Next time we called them, they gave the excuse that it was "wear and tear" which they didn't cover. But on a 14-year-old car, everything is going to be wear and tear!!! Since it's an older car!!! IF THEY DON'T COVER WEAR AND TEAR, THEY SHOULDN'T OFFER WARRANTIES TO SECOND-HAND VEHICLES.
They said they only cover "sudden mechanical or electrical failure" - which since the knocking noise started suddenly, we assumed was what this was. But they gave every excuse under the sun to wriggle out of it and not cover a thing. Since it's knocking and not completely seized, they wouldn't cover it. But if it had completely seized up after being driven, they still wouldn't cover it. MAKE IT MAKE SENSE. And how do you define whether something is wear and tear or failure?anyway??? it's not like it's tyres or brakes. It's an integral part of the engine!

No explanation other than the above pathetic excuses. No offer to pay for part of it. No goodwill gesture. No reply when I put in a complaint and dispute. No call back from management after it was requested. They didn't even refund our policy, or let us cancel it after 3 months and get a refund of the remaining 12 month period, because "the 14-day cooling off period is up" and apparently we should have noticed straight away that they didn't cover wear and tear and cancelled it sooner.

After having the misfortune to deal with this completely useless so-called warranty company, I would actually go so far as to say that they are contravening the Trades Descriptions Act and committing fraud. My husband is not the sort to take this lying down and we would like to take this further. Absolutely disgusted. Please do yourself a favour and stay well away from this company.

Awful and even that’s too kind . They will take your money and cover nothing they promise!!