Optima Legal Avis 

very good service

If I could give them 0 stars I would! Completely incompetent law firm and I would never trust them to handle my mortgage again! We had a remortgage offer in place for months and on their online tracker I was made to believe everything was on track and I had provided all evidence that I needed. Then the week before the end of my current deal came along and this deal fell through. We found out because of my mortgage broker chasing things up, not Optima legal. This resulted in us
not having time to secure a new deal before our current deal ended and causing us further financial difficulties. Then, almost two weeks after it was all over, we received an email from Optima Legal giving us information that we had been given by our broker two weeks prior! The delay and lack of communication is shocking! Absolutely the worst experience which has caused me so much stress.

Generally very good, apart from wrong redemption statement request, leading to some confusion.

Contact i long and frustrating, online system is poor and prone to error. Quite frankly avoid like the plague. It's a shambles

I was frustrated twice when messaging, both times leading to delays which I believe lead to the late completion & unnecessary additional costs in added interest fees.
1. I messaged I had received the text to authenticate the signing of the deed & the response when in circles asking if I wanted to complete the deed.
2. I messaged asking if the lease I had already sent was sufficient, but got the same question I had already been asked.

In both questions, the responders had not bothered to read the previous context. Unsatisfactory.

The case number is: M922381

Superb from start to completion.
Would definitely use again.

Easy to contact, helpful, friendly and quick to respond.

Dealing with Optima Legal for my re-mortgage was really easy and efficient. Really like the ease of submitting and completing documents. I would highly recommend. Contacting them was very easy and always responded quickly to any queries.

Very smooth and quick service from start to finish..

Quick to answer tye phone. Streamlined online processes and just quick altogether & nice staff on the phone, overall very positive experience.

Very smooth and worked within the best of there ability around our needs and timescales initial log onto the portal was a bit tricky but once this was sorted.. happy days!

Excellent communication through the portal with alerts to check it when needed.
Very easy to use.
For phone enquiries staff were always polite and professional. I always got a call back within 24 hours if requested.

Handled my ReMortgage in time and professionally

Helpful and responsive all the way through my remortgage process. thank you

Really timely updates on progress and things I needed to provide and do. Good communication. Really helpful informative documentation clearly explaining things

Fair service

Some processes can be improved so that customers aren't charged two transaction fees when if they give the chance for money to be paid to one person on the mortgage you save money. As no option we got charged twice where myself or partner could have made a transfer to the other person.
Optima could have given that option.

Previously I've used conveyancing companies and they have been awful but Optima were recommended by the mortgage brokers and they were fantastic.
All of the remortgage went through really quickly. No problems at all. The tracker helps with keeping the documents all in one place and lets you see what is outstanding. I can't fault them, an excellent service.

Excellent and easy experience from someone baffled and annoyed usually by bureaucracy. Thanks.