360onlineprint 

Terrible. Dont answer your questions, I got no proof on my design, no communication, theres no number to call, and by the looks of it I'm not getting any money back. DO NOT BUY FROM THIS COMPANY!!!

Placed my first order with this company. 8 days later got an email to say one of the items was out of stock and they had credited my account with that value (not a refund, just a credit off my next order) and now the rest of the order hasn't turned up either. Support emails are just generic/automated nonsense, no way to contact the company by telephone to speak to someone. At best they are a company out of their depth, but I fear something a little more underhand unfortunately. Avoid at all cost.

Same as everybody else. My order wasn't shipped yet and the contact form on the website doesn't work. I'll report them to their payment processor provider.

They took my order and charged my credit card, but didn’t deliver the cards I ordered. They don’t have a telephone number and address.

Do not use this website. Company is a complete scam and any positive feedback must be false. I ordered business cards and paid (a significant amount) extra for delivery on a specific day. No cards have yet arrived and it’s impossible to contact them. All the automated mails they send you are fake and have false information about delivery via TNT and tracking numbers. This is theft! Goodness knows how much they have taken from potential clients. Tell all your friends - whoever is making money from this should be prosecuted.

Horrible, never received item. Do not use. Stated they would refund but then came back to say customer account was refunded. I ordered as guest.

Damn! No word on my cards after contacting them. Its 5 weeks after I ordered. Oh well, at least I can get credit card charge back protection if necessary, sad for those who can't. But what a waste of lots of my time working on my card! This company apparently spends their time responding to these (and many other) complaints!

I ordered flyers on August 23
I ordered flyers on August 23. They were to be delivered on August 28. I contacted them and received word of an “delivery partner issue” like other reviews have stated. That was it! Now it’s September 7th. They still say in production. There’s no number to contact and it seems to be a generic email answering system with no real information. I just want a refund because I have to go get my flyers printed out.!!!

This was the worst experience with a business iv ever had kept my money but never sent product, won't even respond to me, please don't use them

Totally delayed! We needed our cards by a certain date, after contacting them and asking what they can do to rectify the situation they responded by saying I should just accept their apology and they have no further shipping update. Lame!

I order my business cards on August 23. They were to be delivered on September 2nd. I found that hard to believe because that was a holiday. I contacted them and received word of an “internal issue” like other reviews have stated. I was told they’d be shipped later in the week! That was it! Now it’s September 4th. They still say in production. There’s no number to contact and it seems to be a generic email answering system with no real information. I just want a refund because I have to go get my cards printed out myself for my showcase tonight!!!

I can't even believe the audacity of this company. Hey, 360onlineprint. Do you know how run a business? You stay TRANSPARENT with your customers and INFORM them if you're going to be delayed with your shipment.

I ordered flyers that have SEPTEMBER DATES on them because they need to be passed out BEFORE SEPTEMBER. I received an email from them that said I would receive my flyers by August 28, and today is already September 2. I receive another email today that says they have an "internal issue" and I would MAYBE receive my flyers next week??? Are you serious????? What kind of poor customer service is this? I asked for a full refund, and they completely ignored my request.

I promised your company that I would write bad reviews on every website, and I am making due to my promise. Send me my flyers by tomorrow or give me a refund.

ABSOLUTELY DO NOT RECOMMEND!! 360ONLINEPRINT "CANADA" - DID NOT RECEIVE PRODUCT (8,000 FLYERS) BY DELIVERY DATE (SET BY THEM), DID NOT RECEIVE EXPLANATION FOR DELIVERY DELAY, THEY DO NOT HAVE A PHONE NUMBER - YEP THATS SKETCHY!!!!!!!!! I HAD TO CHOOSE 1 STAR TO POST THIS REVIEW - THEY ARE DEFINTELY NOT WORTHY OF 1 STAR!!!!!!!

Thanks for your response - perhaps YOU CAN encourage the "CUSTOMER SERVICE" department to respond to one of my 15-20 email requests for assistance.
I have been attempting to contact 'CUSTOMER SERVICE" since Friday August 27.
On Friday - I finally received this response:
"Hello Ruth-Anne,

Thank you for your email. We are confirming the status of your order with our Logistics Departament.
You can track your order by going to the UPS website and inserting the following code: 1Z55E9E26800562993
Best Regards,
360onlineprint"

This implied the product was shipped - THE FIRST MISREPRESENTATION OF TRUTH - The shipping label was created - UPS HAS NOT RECEIVED PRODUCT FOR DELIVERY.

I noted that 8,000 flyers were required for weekend event - I DID NOT RECEIVE A RESPONSE RE:THE INFORMATION THAT WAS TO BE OBTAINED FROM THE "LOGISTICS DEPT"

THE RESPONSE I RECEIVED ON TUESDAY SEPTEMBER 2,2019
"Hello Ruth-Anne ,
Once again, we are sorry for the inconvenience this problem has caused. As we previously stated, due to an operational anomaly with one of our partners the delivery of your order has been delayed. Our team continues to work hard to deliver your order as soon as possible. We currently estimate that your order will be delivered during next week. We will reply to you as soon as possible with the tracking information of your order.
We apologize for the inconvenience and thank you for your understanding.
Best Regards,
360onlineprint"

SECOND MISREPRESENTATION OF TRUTH:
"As we previously stated" - NOTHING WAS PREVIOUSLY STATED EXCEPT THAT I COULD TRACK SHIPPING WITH UPS WITH TRACKING NUMBER PROVIDED. This implies that the 8,000 flyers were printed and shipped!!!!
"due to an operational anomaly with one of our partners the delivery of your order has been delayed". I WAS NOT ADVISED OF AN "OPERATIONAL ANOMALY" (AKA B.S.)...I WAS GIVEN A TRACKING NUMBER!! THE FLYERS ARE A SEPTEMBER NEWSLETTER-DELIVERY NEXT WEEK IS NOT ACCEPTABLE.

I HAVE REQUESTED A FULL REFUND AS I HAVE CLEARLY BEEN MISLEAD AND I NEED TO ORDER MY FLYERS ELSEWHERE TODAY!!! "CUSTOMER SERVICE" IS FAILING TO RESPOND TO MY REQUEST FOR REFUND!!!!!

I DO NOT HAVE A USE FOR 8,000 SEPTEMBER NEWSLETTERS TO BE DELIVERED TO ME MID-SEPTEMEBER.

THERE IS NO PHONE NUMBER TO CALL - THAT IS NONSENSE AND EMAILS ARE NOT SIGNED WITH A NAME???? WHAT KIND OF BUSINESS IS THIS???????

I WANT A REFUND TODAY!!!!

AS PER YOUR 100% SATISFACTION GUARANTEE:
"If the product does not match what we promise we will reprint or refund your money. The product must be returned by the customer.
We assure that you receive the product you view in our platform. We take customer satisfaction very seriously. "

The product does not match what was promised - delivery of August 30, 2019. I WANT A REFUND. I don't need to return the product as it has not been picked up by UPS. I was NOT UPDATED THAT A DELAY WAS IMMINENT. I HAD TO CONTACT THE COMPANY. THE STATUS OF MY ORDER ONLINE IS STILL "IN PRODUCTION" SO CANCEL THE ORDER AND CONFIRM REFUND!!!!

TERRIBLE TERRIBLE TERRIBLE never received my order absolutely NO apology from 360 print .. no mention of a refund .. just terrible service UK buyers DO NOT USE .. go to vista print or somewhere else. NOT A GREAT EXPERIENCE AT ALL ; /

The prices shown on the website aren't accurate - the price shown for all products includes a £5 discount on the first purchase. So if you order three items it is only the first item that is at the lower price shown on the site - all other items in your basket will be £5 above the cost shown. Still better value than other printers but VERY VERY VERY MISLEADING. Why not be honest about the pricing? It's still good so why try and hide it and mislead potential customers? If you can't trust the pricing what else can't you trust.

You also can't find the price of posting until you get through to the final stage of placing the order. The price of postage is ASTRONOMICAL compared to other companies.

I don't like being misled, I'd rather pay more with a company I can trust.

Just received an email from this company saying "we have been informed that you have received your product successfully" which is FAR from correct, and when I went to review on the website it wouldn't allow me to put a bad review!! So here it is in a nutshell - NO flyers were sent out, NO phone number to call, back and forth emails resulted in them trying to fob me off with a "refund of the delivery cost into customer account". I am appalled by the customer service and the hassle it took just to receive my money back - into my BANK account. Customer account credit is pointless as i will not be using their services again.

No Uk help line so you cant talk to anyone - they claim to be UK but they are based in Portugal so all communication is at least 24 hour delayed.

As for my experience with them one word, GARBAGE! Order not received; sent me a cryptic email on the day of 'supposed' delivery stating the Carriers (TNT) had an issue?? what issue? what's the consignment number so i can track and trace it? Nothing. Lying courier driver never even attempted delivery which is why he never left a calling card (to cover his own back like they do). My advice to anyone else. Buy products like this from your local High street you'll get a faster, better service.

Mine were self-designed business cards; what the hell was i thinking putting all my hard work into the hands of Muppets - AVOID, AVOID, AVOID!!!

I should have known better. I ordered my flyers 9 days ago. When I checked today it says 'in production'. It is supposed to arrive by now. So I was searching for a phone number... NO PHONE NUMBER AT ALL. OK, OK, I will contact whatever way possible. So I clicked Contacts Button it takes my name, order number, etc. then, when I try to submit it. The submit button doesn't work. WOW. What a site! NEVER use this site. Don't waste your money. I feel so bad about myself.

Do not use this company.
I wish I had read trustpilot reviews before purchasing my business flyers with them. Just raised a paypal refund, tried to contact their CEO on linkedin and have emailed them non stop over the last week.
They do not give you feedback or progress on your order. They simply think its ok to reject your images, with no reason why then never get back to you when you reply. "Waiting on our designers" SORRY!!!!??? You are an online service, you how many designers do you need for a flyer I designed myself?
I normally use Vistaprint but decided for the price to use this company but save your sanity and the agro of a really rubbish service and go elsewhere.

Amazing customer service, resolved any issues in a timely manner