Horrible customer service! Sent paper stickers instead of the gloss I ordered and they are falling part. Their solution is to credit what I spent on delivery for another order! $6! I ordered 2000 stic... Voir plus
360onlineprint
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Lisez les avis des autres
Terrible customer service. Ordered flyers at their fastest shipping option, promised to arrive 5/5. The flyers are time sensitive and nowhere to be found at this point (5/9). By the time we receive th... Voir plus
I waited like 3 months to get my flyers then one day it said delivered. I checked my cameras and didn't get any mail that day. So I went to the post office and they said that tracking # is someone els... Voir plus
The worst company I have ever done business with. Twice this year I placed orders that were never delivered, with zero communication, until I reached out to them to inquire of my non delivered ord... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
360onlineprint has more than 400 customized products for your business. Printing at the best price, great quality and fast delivery. Order your products now!
Coordonnées de contact
Etats-Unis
- 360onlineprint.co.uk
Such a Terrible service
Such a Terrible service! Don’t use this company! Over a month late and the product work is horrible I am so disappointed
19 septembre 2019
Avis spontané
Réponse de 360onlineprint
Dear customer,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
I paid for special delivery and…
I paid for special delivery and received a third of my order on time. No response to my email. The remaining prints arrived two days later. The envelope didn't have my name on it so finding it in my office was an adventure! The packaging was not sufficient so the front 5 and back 5 leaflets were no good. Definitely would not use this service again!
18 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Steph,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
Avoid! Avoid! Avoid! on line con!
Avoid! Avoid! Avoid!
Wish i had of checked trust pilot before placing order.
360onlineprint are simply dreadful.
Avoid like the plague. You can not ring them or contact them in real time when things go wrong and things always go wrong. They promise a refund then put it in your account with them so you have to spend more money. Still waiting for product i paid a premium delivery for after a week.
Do not waste your money!
Do not waste your time!
The whole company is just a con! based somewhere in portugal with no phone number. Should have seen it coming.
17 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Rob,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
STAY WELL AWAY
Still waiting to receive any support response as my delivery isn't here yet. No tracking information, paid extra for the delivery date as I needed them for an event. Completely awful business and would recommend paying the extra few quid and actually receiving what you asked for.
17 septembre 2019
Avis spontané
Réponse de 360onlineprint
Dear customer,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
Avoid
Avoid. Delayed delivery meant the event I needed the prints for had passed by the time they sent it, even though they send you an email to confirm when you should receive your product by.
Even after complaining to customer service they send you an email which is clearly scripted as they missed the mark in their response.
They will offer you a partial credit instead of a full refund and that’s clearly not good enough because who on earth wants to shop there again after crap service!!!
Don’t waste your time or money.
Edit:
I’ve just seen I’ve received yet another automated reply. See below.
I repeat again. AVOID!!
17 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Gabrielle,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
Do I get the copy-paste response from 360Online?
Just reading through the 1-star reviews made one thing clear: 360Online just posts a copy-paste response to every negative review. As you can read on other reviews, the customer service is non-existent, yet the copy-paste responses encourage you to contact the non-existent customer service. I guess you can try the service if you are not in a hurry to get your materials on a specific date. My negative review is for the response by 360Online here on this forum that is always just a copy-pasted one (please read their format response below).
17 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Sakari,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
Cheapest price and very good product!
Delivery one day later then assumed.
But, high Quality product and I took cheapest shipping. Well done. Delivery was in Germany
17 septembre 2019
Avis spontané
Réponse de 360onlineprint
Dear customer,
Thanks in advance for your preference and your feedback, it is essential for our team.
We are at your disposal for any additional contact or question regarding our services.
Best regards,
360Onlineprint
Poor packing, damaged leaflets, late delivery
The box was too small for the leaflets which resulted the top ones were sticking out at the corners and damaged. Also when the box was tapped up, as the box was to small, they just stuck tape to the top leaflet to cover the gap in the box and therefore was unusable.
I paid extra for the express delivery which should have arrived on the Friday but the leaflets did not arrive till the Monday and were not even dispatched on time.
They have automated replies and therefore customer service is not good.
16 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Alexandra,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
Can I give zero stars?
Can I give zero stars?
Firstly their prices are completely misleading - they start low but once you add in all the extras and delivery, you may as well go for a more premium provider.
Secondly their delivery options are not great (again if you don't want to pay a huge premium) you have to wait 7 to 8 business days for delivery (and even that's not free).
They then don't deliver when they are supposed to (I'm still waiting for my order, should have arrived 3 days ago). Everything is done through automated messages so it's impossible to get through to anyone and when they finally did respond to me they told me to contact the delivery company. I don't even know who they are!!
Honestly 360onlineprint, all you had to do was print a few cards and distribute them. How you managed to take an eternity to do that and then screw up the delivery is beyond me.
p.s. Note that their response below is exactly the same response they've sent to everyone else. It's all automated responses and no one takes responsibility for anything. Never using this company again.
16 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Abidur,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
Don't waste your time
Made a very large order, paid quite a conciderable amount for the fastest shopping possible.
When it was finally shipped the day before it was due, there was no tracking information. Arrived 2days late, too late for its purpose for an event. Items damaged and were told we should have refused at time of delivery but couldn't because the parcels we just abandoned at another location than specified and they phoned to tell me after they had left (I was at specified location)
Customer service is non existant. Foughtong for refund. Just not worth the hassel of ordering
15 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Sophie,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
Mickey Mouse operation!
I placed an order on the 14th of August One month later they not even started to make my business cards , I emailed and found out they had to validate that I paid they asked me to send proof so I screenshot it my bank statement where I paid on the 14th and now they just won’t talk to me! I’ve asked for my money back or the business cards ASAP and I can’t get a reply
One advice I can give you this operation is Mickey Mouse don’t use it .
14 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Kevin,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
They don't have a contact number so…
They don't have a contact number so when my order didn't come when I needed it for an event I couldn't contact anyone to tell me what had gone wrong. They passed blame to the delivery service who had never even received it, now have had to order same day print from another company for triple the price
14 septembre 2019
Avis spontané
Réponse de 360onlineprint
Dear customer,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
The most incompetent / irresponsible printer I ever encountered.
I placed an order 8/18. As of 9/12 the order has not been shipped. The most incompetent / irresponsible printer I ever encountered.
P.S.
A reply to your posting. I tried to contact your customer service. They always reply in a few days with some pathetic excuse about production issues.
13 septembre 2019
Avis spontané
Réponse de 360onlineprint
Dear customer,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
Excellent customer service!
I wrote to 360onlineprint and put a complain as I received a faulty business card. They asked me for evidence which showed it was indeed faulty, and I provided it. Then they issued another set of cards and delivered it to me at no cost. I received the new cards today, and this set is perfect. I am very thankful for 360onlineprint recognising the problem and offering me a solution. I will definitely use them again! Thank you 360onlineprint!
12 septembre 2019
Avis spontané
Réponse de 360onlineprint
Dear customer,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
Bad Customer service and late arrival on products
So after being draw in with cheap printing deals i was confronted with high shipping costs and a long production time. My company ordered 2000 fliers and nothing has currently arrived on the agreed delivery date. We emailed 360onlineprint as this is the only way to contact them and this is the responce we got.
Hello -------- ----------
We appreciate your contact, and report that it has been registered with the CASE-********.
Your question has been addressed and we will answer to your request within 1 business day.
Best Regards,
360onlineprint
We ordered this product because we really needed these flyers for an event on the 13th August and due to the poor response time on customer complaints it seems like we are going to miss this dead line needed to us these products.
Please note 360onlineprint do not operate a professional business and make it as difficult as they can to contact them. We are not accustom to such bad customer service
12 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Daniel,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
I thought I read the reviews for this
I thought I read the reviews for this. I ordered 2 weeks ago. Took the day off work to distribute. Still not arrived. Need to order elsewhere now with fast delivery at extra cost. Will contact for a refund. AVOID AT ALL COSTS!!!!
11 septembre 2019
Avis spontané
Réponse de 360onlineprint
Dear customer,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
Lasciate perdere WORST SERVICE EVER
Lasciate perdere. Servizio pessimo. Ho fatto un ordine per biglietti per una festa (quindi avevo urgenza) ho pagato in più per averli il prima possibile e niente, mai arrivati. Non rispondono alle mail e se rispondono non dicono niente sulla possibile consegna. SERVIZIO PESSIMO! Non c'è modo di contattarli ed io ho pagato e non ho MAI RICEVUTO IL MIO ORDINE!
11 septembre 2019
Avis spontané
Réponse de 360onlineprint
Dear customer,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
Shipping Delay
I paid extra to receive my items early, and I am doing online business, selling books online, so I ordered bookmarks as a gift for my customers, and postpone my shipments, waited for bookmarks. Unfortunately my orders still in production, they haven't shipped it yet. I asked for a refund, they haven't processed the refund yet. I wish I checked reviews before having business with this company.
11 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Haci,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
****Do Not Buy From This Company****
****Do Not Buy From This Company****
This is a fraudulent business.
Read all reviews below. My experience was the same as everyone's - I'm disputing through PayPal and I'm confident I'll get a refund.
Until then, I'll try to contact their bank and inform them of these business practices.
10 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Juliana,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
This is the worst company I had ever…
This is the worst company I had ever had to deal with. First was charged for shipping and it stated 72hrs. 2 weeks before I finally received the worst ever product for printing. Demanded a refund and as of yet to receive one. No way to talk to any one only through emails and they repeat the same thing over and over. they do not even deserve a 1 star.
10 septembre 2019
Avis spontané
Réponse de 360onlineprint
Hello Jose,
We apologize in advance for any inconvenience that may have resulted from your experience on our website and thank you for your feedback.
We have recorded the above in our database and we will thoroughly analyze it in order to improve our services. Please contact our Customer Support so that we can resolve this matter as soon as possible. Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
360Onlineprint
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