3fatpigs Avis 499

I ordered a 3ft Barnsley baby shrub for £15 because of its small size but when it started flowering and growing taller and taller I realised they’d sent me the wrong shrub. They point blank refused to send me the correct shrub saying I was sending them pictures of one of my other shrubs!!! It is now in a small pot and about 7ft tall it’s huge!!!!

Bought 2 plants via Amazon which arrived loose in a box with cling film round the roots, after 2 months one has died even though it's had adequate water/feed so message these people and they came up with every excuse that it's my fault - avoid!!!!

I have ordered from them many times but for my most recent fruit tree order I decided to spend more and get bigger trees. I ordered 4 fruit trees as dormant bare root. I specifically ordered trees to plant in poly tunnel as I live at 59º N. Two of them are doing fabulous in the tunnel beds but two never broke dormancy even though all treated same way. I was concerned when these arrived as they had very few to no smaller feeder roots. I sent pistures of the trees to BW and was told they would refund or replace those two. But a few days later they said they were supposed to be outside so no refund! I asked for suggestions before ordering for poly tunnel variety recommendations. SHAME ON THEM! They sent me poor trees that didnt stand a chance to start with. AM TAKING MY BUSINESS ELSEWHERE

Bought two trees earlier this year, spent the last two months looking after them water them etc. One tree is growing leaves but the other one never developed any buds and now appears to be a dead twig. Contacted customer service, I was told “ trees are perishable items, they don’t live forever “. Trees I bought from elsewhere are all thriving in my garden apart from this one. Product is poor but the customer service really couldn’t care less. What a waste of my money and time. Would never buy from again. Wish I read other customers reviews here prior to purchasing from them.

Ordered a bare root Lirodendron Tulipifera. What broke dormancy was a Japanese Acer. Contacted 3fatpigs 4 times by email but have been completely ignored each time - probably preferred rather than getting a load of abuse back like many others have noted. Have ordered many trees from them previously and not had any issues until now. Lesson learned, will never use again.

BUYER BEWARE!!!! This is a truly TERRIBLE company to deal with. Ordered bare root plants that arrived very dry. Out of the 10 plants that arrived only 7 appear healthy at all, with many bare and dead branches. 2 are certainly dead, whilst 1 has a tiny amount of leaf growth and all will require drastic cutting to get rid of dead branches. The first reply to my email detailing my concern at how poor the condition of the plants were in resulted in a response asking me to wait till end of April to see if growth appeared. My emails sent since have garnered no such reply.
Please avoid this company.
YOU HAVE ZERO CHANCE OF CUSTOMER SERVICE IF ANYTHING IS WRONG!!!!!!!!
Nil stars is more accurate though no option to give that!!!!!!

I would give no stars for this company if I could. I bought a tree from their ebay shop, bare rooted. I am a very keen gardener of 40 years and know how to look after plants. It was planted with care in February and three months later by the end of May had no signs of life. I contacted the company in March and April who said some plants take until the end of May to come out of dormancy. Although this is often the case with various plants my two other Betula trees planted at a similar time were in full leaf.
The company refused to refund the item and, all too late for me, I realised from reading the reviews that this is very common with this company. Please look at the reviews before you buy from these people and preferably BUY FROM SOMEONE MORE REPUTABLE.

Bare root plants were already growing when they arrived and as a result did not establish. This was raised with the seller who was dismissive of the claim. Subsequent contact has been ignored. There appears to be a recurring theme in the feedback of a seller operating by mail order and sending out poor quality plants and then ignoring complaints.
Waste of money, my recommendation would be to look elsewhere or better still support your local garden centre and at least that way you can see what you’re buying!

Awful company to deal with. Bought 3 nettle plants through this company via a popular auction site and they arrived dying/dead. After I complained, the site sent the usual notification to post back to the seller so l messaged the seller 4 times asking if they wanted me to post back dead plants as it seemed a waste of their postage and my time. They never responded so l ended up posting the dead plants back. They then tried to claim I had posted back empty pots when you could see the dead plants in their photo. They tried to send me a partial refund but I raised a case with the site and provided my images and videos of the dead plants they sent, and me packaging them up to post back. The site immediately refunded me the rest in full (not the seller).

RIp off - avoid like the plague.

Horrendous company - avoid at all costs. Supplied what was supposed to be a plum tree (actually just a twig with a couple of dead branches), badly wrapped in just cling film with no other protection. The tree was planted immediately in the hope of saving it but was clearly dead. Customer service non-existent, fobbed me off continually saying it was dormant and I needed to wait. After 2 months of emails back and forth, and after supplying photos of the bark scrape they requested, proving that the tree was in fact dead, they then refused to answer emails or provide a refund and we are having to go via the bank to get a chargeback against them as per consumer laws. As they are based in Northern Ireland I think they believe they are above the law. AVOID AT ALL COSTS.

I ordered a greengage tree. They supplied an unnamed apple. Then they swore it was a greengage despite photos to the contrary.. When the leaves and blossom emerged it was clear it was an apple. I invoked a PayPal dispute and they offered a refund if I sent the apple back, but declined to pay the carriage. I.E. in effect hardly any refund.

I ordered 125 40-60cm bare rooted cherry laurel plants at the beginning of February 2024, they arrived at the beginning of March, all were very healthy but weather was too wet to plant immediately. We made sure all plant roots were covered in a layer of soil and planted most by the end of March and potted up the rest. We only lost one out of 125 and I think it got water logged.
Quick service and very pleased with the product and happy to say we now have a nice 4ft hedge.

Dreadful company , excuse after excuse . Ordered an apricot tree , informed them that tree was dead , told to wait weeks and weeks . Then told that it was a perishable item and no refund even though they supposedly offer a months warranty on there plants .
Do not buy from this company , also shameful that B and Q don’t accept any responsibility for this either insisting I go back to nursery .
After numerous calls and time wasted on messages I’ve learnt not to purchase from a 3rd party seller .
It also shows when a. Company has pretty much all 1 -star reviews and don’t give feedback

Ordered a yellow broom, which fortunately was quite healthy. However, after 2 months when it started to flower, it became clear that its blooms are red, not yellow. I specifically wanted yellow to replace one that hadn’t survived the winter.

When I contacted Beechwood Nurseries, as they’re calling themselves, and sent photos and offered to send the red one back to them in exchange for a replacement, I was told they couldn’t prove it was the plant they’d sent me and refused to exchange it. Why they think I would make this up is beyond me, and clearly just an excuse for terrible customer service. Although having read the other reviews now I can see I was one of the lucky ones to have received a living plant at all!

Do not order from this company.

What a shame there isn’t a zero button for this. I received a Wisteria plant where there were more branches broken lying dead on top of the pot and they were alive on the tree. The leaves that remained were yellow and wilting and looked very sad indeed. The whole plant is unlikely to survive and it’s an absolute disgrace that I paid £25 for this and the seller does not want to know and says it’s only missing a few leaves in transit. That is a complete lie I think it had been neglected for weeks and weeks and then flooded with water as even the box it travelled in was soaking wet in order to send it looking as though it has been looked after. Life is too short for me now at the age of 76 years to fuss and create about £25 and I am going to plant the thing and nurture it and see if it can possibly recover. I doubt it. And I will just have to write the £25 off to bitter experience and make a note to myself to always read all the reviews before buying anything on Amazon or eBay.. they should be ashamed of themselves sending stuff out like this but I see I am far from the only one. The only advice is do not buy from them.

Ripped off like the hundreds of others

Just like all the other reviews, I received a dead twig then I was gaslit and flatly refused a refund.

I've then texted, emailed, and called B&Q numerous times and after 6 weeks I've just had to give up. Scandalous way to operate, I'll genuinely never have the trust or confidence to use B&Q again.

Bought 100 bare root hedging plants,they were delivered as dry as a bone! Leaves were crispy.Soaked them for an hour when I picked them up nearly all leaves fell off.they were clearly dead as snapped when bent. I contacted beechwood they said plant them,they are in dormancy they just need watering and would be ok! They definitely were not.after a few emails to them and sending pics they tried blaming me,as I have read they have done to other people. I asked for refund been refused.took advice from citizens advice they said give them two weeks to refund or replace if they don’t go to small claims.did this they still didn’t give a dam. I hope from all these reviews they get what they deserve no orders!

Poor communication. Refused to replace dead plant, which of couse all my fault, when 1 of 3 plants died. Never again.

Awful service. Ordered 30 laurel to only receive 10. The 10 received are in poor state but the seller is insistent they are in excellent condition. Told by the seller that the goods a perishable so they are unable to accept returns. Seller is rude and very poor customer service. Implied we are lying and were adamant we had received all 30 plants. B&Q wanted nothing to do with it until we had to escalate the matter further.