5mc2 Avis 13

I am extremely disappointed with my recent experience with 5mc2.

I ordered a "brand new" Bigfoot jacket, but what arrived was far from acceptable. The jacket was simply thrown into a cardboard box with no protective packaging, and upon inspection, the neck tag was already peeling off.

When I contacted customer service to request an exchange for a non-defective item, their response was shocking. Instead of offering a replacement or a prepaid return, they suggested that I take the jacket to a local tailor myself to have it repaired, offering a mere €5 refund or a voucher.

Expecting a customer to handle repairs for a faulty product they just purchased is highly unprofessional. In Japan, where I am from, such a low level of service and lack of quality control would be completely unacceptable.

I value the brand’s designs, but the current management and support system are a massive letdown. I am still waiting for a proper resolution (a full exchange with a prepaid shipping label). I cannot recommend purchasing from them until they take quality control and customer rights seriously.

Man ts is the best fit of my life fuh all them reviews talking bout some my order didnt come just buy it you wont regret it just make sure the measurements are right then you perfect

Waiting since 40 days and didnt receive anything. Dont buy

Mine svigerforældre bestilte en hoodie i November til julegave. Kort tid efter opretter de en fragt sag hos GLS. Derefter har det været total tavshed fra firmaet.

Ordinato 4 volte, due volte mi è stato cancellato l'ordine perché avevano terminato il prodotto ( mi sono stati prelevati i soldi dalla carta dicendomi che l'ordine era avvenuto con successo e dopo una settimana mi hanno contattato per dirmi che era sold out e rimborsarmi i soldi), un ordine (per fortuna) andato a buon fine e l'ultimo ordine, gli ho scritto su instagram per sapere che taglia mi consigliassero dandogli peso e altezza e mi hanno consigliato una taglia più piccola rispetto alla mia solita taglia e una volta ricevuto il prodotto era piccolissimo, per un sito che non fa né rimborsi né ha un negozio fisico in cui posso provare le taglie lo trovo inaccettabile. Acquistare in questo modo è un salto nel buio

Bought two cloudstepper hoodies. One with zip up and one without. I love both of them the material is very soft and warm. Im 189cm and 72kg and m size hoodies fit oversized for me wich was the fit i was looking for.

Do not buy from them. I ordered two tracksuit and one of them arrived all dirty and the other one had a very noticeable stain. They didn’t offer any sort of compensation and I had to pay to return them. They never replied to my emails.

Impeccabili come al solito.
È la terza volta che acquisto da loro e sono stati impeccabili come le altre due volte, anche se questa volta la taglia era sbagliata mi hanno inviato un corriere il giorno stesso e consegnato la taglia corretta il giorno dopo.
Assolutamente consigliati.

Nach ewigem hin- und her, wurde mir das Geld zurück erstattet. Nicht aber die Rücksendung, wie ursprünglich besprochen. Ich lasse das jetzt mal so stehen und nehme das Wort "Betrüger" zurück. Die Kommunikation war sehr kompliziert und aufwändig. Das alles in englischer Sprache. Ach ja, und die Größen sind kleiner als in Deutschland.

Das sind Betrüger. Die haben mir eine falsche Größe geschickt. Nach ewigem hin- und her per e-Mail (fast zwei Wochen) haben sie beim Rückerhalt der Ware folgendes geschrieben. Sie behaupten die Ware sei beschädigt, was überhaupt nicht stimmt. Und es sei zu spät angekommen. Das war Hinhaltetaktik per e-Mail. Ich musste sogar am Schluss noch die Adresse erfragen. Unverschämt:
Unfortunately we cannot accept the return of the tracksuit trousers size L. We found a stain and several frayed threads on the item. Furthermore, the return was initiated more than 14 days after receiving the parcel.

We apologise for any inconvenience this may cause, but unfortunately as stated we cannot accept it

Ich mach es kurz, furchtbarer Kundenservice!

Ordered a pair of the cloudstepper sweats within a week the stiches became lose. I have since have to restitch a couple times. was promised good quality stichting and recieved horrible sewing.

I ordered a pair of Graphite Raw Denim Pants which were too large (M), so I requested an exchange for a size S. The company sent me confirmation of the exchange process, and I spent 216 DKK shipping the pants back to their warehouse in Italy. That is excluding the 75 DKK, I spent originally to have the pants shipped to me.

Instead of processing the exchange as confirmed, they simply refunded me the cost of the pants. Now I'm left with:
- No pants at all
- Lost 291 DKK on shipping
- Would have to place a completely new order and pay shipping AGAIN if I want the correct size

The company's complete disregard for their own exchange process is unacceptable. They clearly state in their emails that this was an exchange, not a return, yet processed it incorrectly anyway. This isn't just about the money - it's about the time wasted and the complete lack of attention to customer requests.

Save yourself the headache and shop elsewhere. So far I've learned my lesson about ordering from 5mc2.