I ordered 3 canopy tents for our annual family reunion camping trip and only received 2. Contacted customer service and they responded promptly, explained the situation and I will be receiving my 3rd... Voir plus
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We had a tent donated to our club that was damaged in a wind storm. We didn't have any info except what ws labeled on the tent pole. We were able to contact ABC Canopy to get replacement parts so we... Voir plus
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Let me start by the quality of the product is great came in ample amount of time tracking number, etc. since my order they have updated information so you make sure that you get the correct size becau... Voir plus
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Ordered a white canopy tent. When I received it the canopy was actually silver. The market I vend at requires an all tents to be white. I worked with customer service and they sent out a replacement c... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We supplies a large variety of selections on shelter products such as pop up canopies, gazebos, party tents, parasols, marquees and related products such as canopy walls, tops, and stakes, etc., which are with the best quality and the lowest price. For we have our own factory (spans 23,000 square meters), which enable us to cut all the middle chains and control the quality of each product rigorously. We source our products straight from our own facility, which ensures our prices are the best. We are so certain you won’t find cheaper that we offer the Best Price Guarantee. What's more, custom products (such as custom canopies, marquees, table covers, parasols, and flags) are also provided with advanced printing technology. We always take customer experience as the top concern, all of our products come with a worry-free warranty, and our friendly customer service professionals are always standing by to help. On top of exceptional designs, products, and services, ABCCANOPY also offers free delivery on se-lected orders. It is your time to save money on shipping while getting promotional and branding.
Coordonnées de contact
4,3
Excellent
160 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
I ordered a new canopy and found that…
I ordered a new canopy and found that it didn't fit. I asked ABCCANOPY for a RMA number to return it and they offered to provide a direct refund without my returning the canopy. They have a large selection and I plan to purchase a larger size canopy for my outdoor umbrella as soon as I receive the refund.
26 mars 2026
Avis spontané
Réponse de ABCCANOPY
Hi there! Thanks so much for sharing your experience. Whenever you're ready to order the larger size, we'll be here to help!
I ordered the wrong canopy cover color…
I ordered the wrong canopy cover color and emailed customer service for an exchange, with me footing the shipping costs. After some confusion and a little back and forth, they agreed to the exchange. Works for me.
17 mars 2026
Avis spontané
Réponse de ABCCANOPY
Hi there! Thank you for sharing your experience. We appreciate your patience during the process and are happy to hear the new cover works for you! Enjoy!
A waste of time and not worth the money
I want to thank ABC for working with me as much as they have on my order. Thanks for the help.
George Dermott
16 février 2026
Réponse de ABCCANOPY
I'm so sorry to hear we missed the mark. This definitely isn't the experience we want for our customers.
I’ve sent you a direct message to get more details and make things right for you immediately. We'd love the chance to earn back your trust.
This is now the 3rd canopy that I've…
This is now the 3rd canopy that I've purchased from ABC. I ordered it (a 10 x 20) on Thursday and it was on my front doorstep on Monday. Easy to set up and I wouldn't think of purchasing another brand. There are cheaper products out there but they are basically disposable, this one is not.
20 février 2026
Réponse de ABCCANOPY
It is wonderful to have you back for the third time! Thank you for choosing ABCCANOPY —we truly appreciate your loyalty!
Hello 👋 the reason I bought the…
Hello 👋 the reason I bought the product, because my only daughter got married But the product arrived late, after the wedding. For that reason I no longer need the product. I contacted the company by email to return ⏪ the merchandise but to date I have not received a response. Thank you
18 février 2026
Réponse de ABCCANOPY
We are sincerely sorry for the delay and for missing your daughter's big day. We are looking into your case immediately. Our team will contact you shortly to process your return. We appreciate your feedback and apologize for the inconvenience.
Well unfortunately you sent wrong size
Well unfortunately you sent wrong size. I wish I could go back and see for sure the size I ordered. It should have been 8x8. And received 10x10. Don’t worry about it
15 février 2026
Réponse de ABCCANOPY
Thank you for bringing this to our attention. We’re sorry for the size issue and the inconvenience it caused. Our after-sales team will reach out to you to review the order details and work with you on a suitable solution. We appreciate your patience and the opportunity to make this right.
Over priced add ons and lack of clarity
I reached out to the company to order an additional awning for my canopy. When I finally received pricing information, I was quoted $125 for the awning alone, plus additional customs duties to be paid upfront. I was told there would be a refund method for those duties, but it wasn’t clearly explained whether that meant a cash refund or store credit.
Given the total cost and the uncertainty around reimbursement, the pricing felt high for just the awning. I ultimately decided to purchase an entirely new canopy that included an awning and side walls for $204 (tax included).
It’s hard to understand how an accessory alone is priced at $125 when a full canopy setup costs only slightly more. The product itself is great, but the service experience and lack of clarity around accessory purchases make future add-on purchases less appealing.
22 janvier 2026
Réponse de ABCCANOPY
Thank you for taking the time to share your experience.
We’d like to clarify that the additional awning you inquired about needed to be shipped separately from our overseas factory, which is why the cost was higher than expected compared to a full canopy set shipped from our local warehouse. International express shipping and customs duties do significantly impact the final price of individual accessories.
That said, we understand your concern about pricing and the confusion around duty reimbursement. We apologize that this part was not explained more clearly during the communication, and we’ll certainly work on making this information more transparent going forward.
We appreciate your honest feedback. If you ever have questions in the future, our team is always happy to help.
Réponse de ABCCANOPY
Hi, thank you for your feedback.
We’ve checked your order and can confirm that it was fully refunded on January 20 at your request, as you mentioned you planned to purchase a full set instead. Since the order was canceled and refunded, the tent and banner were not shipped.
If you have any questions or would like help placing a new order, feel free to contact us — we’re always happy to assist.
ABC Canopy provided excellent customer…
ABC Canopy provided excellent customer support after the sale!
23 janvier 2026
Réponse de ABCCANOPY
Thank you for the 5-star review! We’re glad to hear our team was able to support you after your purchase. We appreciate your trust in ABC Canopy!
This is the 2nd canopy from ABC the…
This is the 2nd canopy from ABC the first is still doing great needed another. Excellent product hence another order
23 janvier 2026
Réponse de ABCCANOPY
It’s great to hear your first canopy is still holding up well. We’re glad it earned a second spot in your setup, and we appreciate you choosing ABC again. Enjoy the new one!
Was a ez experience from ordering to…
Was a ez experience from ordering to receiving fast and on point, will be using them next time
18 janvier 2026
Réponse de ABCCANOPY
Glad to hear everything went smoothly. We look forward to being part of your next setup when the time comes.
Réponse de ABCCANOPY
Happy to hear the shipping speed and build quality both met your expectations. We hope the canopy performs just as well for you in real use.
Good support and worked with me to…
Good support and worked with me to resolve issues
Great product and look forward to using it.
21 janvier 2026
Avis spontané
Réponse de ABCCANOPY
It’s great to hear you’re happy with the product, and we hope it serves you well when you put it to use. Thank you!
We received the new cover in the time…
We received the new cover in the time they said, and though we haven't put it on yet, it looks good.
22 décembre 2025
Réponse de ABCCANOPY
Glad to hear the cover arrived on time and looks good so far. We hope it fits smoothly once installed and performs well when you start using it.
The canopy replacement tops are great
The canopy replacement tops are great. They are reasonable, they arrived quickly and were easy to install .
23 décembre 2025
Réponse de ABCCANOPY
Glad to hear the replacement tops worked out so well. Appreciate your support!
Réponse de ABCCANOPY
It’s fantastic to hear you had a positive experience with our customer support! We’re glad everything was handled smoothly and to your satisfaction.
Great canopy!
Great canopy! Easy to set up. Material is very durable. Good quality product and a fair price! Can’t wait to use it at the dirt bike track!
18 décembre 2025
Réponse de ABCCANOPY
We’re glad to hear you’re happy with the canopy. We’re confident it will perform well at the dirt bike track and hold up to regular use. Enjoy putting it to work.
Réponse de ABCCANOPY
Thank you for your feedback! Appreciate your support!
Réponse de ABCCANOPY
Glad to hear everything went smoothly. We’re happy the custom canopy met your expectations and that the final result turned out well. We appreciate you sharing your experience.
Shipping was super fast even at…
Shipping was super fast even at Christmas time!!
Arrived in perfect condition.
21 décembre 2025
Réponse de ABCCANOPY
Thank you so much for the great review! We truly appreciate your support and hope you enjoy your canopy!
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