I ordered 3 canopy tents for our annual family reunion camping trip and only received 2. Contacted customer service and they responded promptly, explained the situation and I will be receiving my 3rd... Voir plus
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I ordered 3 canopy tents for our annual family reunion camping trip and only received 2. Contacted customer service and they responded promptly, explained the situation and I will be receiving my 3rd... Voir plus
L'entreprise a répondu
We had a tent donated to our club that was damaged in a wind storm. We didn't have any info except what ws labeled on the tent pole. We were able to contact ABC Canopy to get replacement parts so we... Voir plus
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Let me start by the quality of the product is great came in ample amount of time tracking number, etc. since my order they have updated information so you make sure that you get the correct size becau... Voir plus
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Ordered a white canopy tent. When I received it the canopy was actually silver. The market I vend at requires an all tents to be white. I worked with customer service and they sent out a replacement c... Voir plus
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We supplies a large variety of selections on shelter products such as pop up canopies, gazebos, party tents, parasols, marquees and related products such as canopy walls, tops, and stakes, etc., which are with the best quality and the lowest price. For we have our own factory (spans 23,000 square meters), which enable us to cut all the middle chains and control the quality of each product rigorously. We source our products straight from our own facility, which ensures our prices are the best. We are so certain you won’t find cheaper that we offer the Best Price Guarantee. What's more, custom products (such as custom canopies, marquees, table covers, parasols, and flags) are also provided with advanced printing technology. We always take customer experience as the top concern, all of our products come with a worry-free warranty, and our friendly customer service professionals are always standing by to help. On top of exceptional designs, products, and services, ABCCANOPY also offers free delivery on se-lected orders. It is your time to save money on shipping while getting promotional and branding.
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I got what I paid for. Excellent quality and durability with the hexagonal construction. We use the canopy almost every weekend and we are more than pleased with the operation. We wore out the carrying bag and just received a replacement. I will be purchasing a second canopy!

Réponse de ABCCANOPY
I have ordered from this company a few years back and they have backed up their product by clear communication and fast delivery and seem to do what they can to make things right. I was hesitant at first since I do try to just work with people over the phone and not just by email. Due to their quick responses and flow of communication through email, I felt okay to order from this company. If and when there was an issue they not only made it right but gave beyond what they had to. Something you do not see too often. Recently the company had a product I ordered and sometimes issues happen with certain models produced. They offered me some choices and when I decided I still wanted to return it, they gave me a complete refund, and for this product still allowed me to keep it. This does not mean they would do this for all things but I was floored and very blessed with how nice they were about handling the issue.
Thank you ABC Canopy!
Sincerely,
Andrew Juhasz

Réponse de ABCCANOPY
The colour is completely WRONG! I asked for teal and the design is clearly DARK GREEN! Honestly I am beside myself

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The canopy is beautiful. Well made and sturdy. The colors are vibrant. It was shipped to me within my event timeline. Design team was easy to work with.

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I ordered a blue umbrella and paid for it.
I got a notice that they didn’t have that color so I had to choose another color.

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You do not package your products well.
The box we pretty best up and the canopy was right near the box and it was accidentally cut when trying to remove the tape.
You can do better.

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Very happy with quality and customer service. Had a warranty claim that was handled fast and easy.

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Great customer service. Very helpful ordering the correct item and replacing the canopy since a seam was ripped

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Had a seam fail on the corner of our canopy, we explained the situation and ABCCanopy replaced it and shipped to us quite quickly, we only had to pay a portion of the shipping. We are quite pleased. Highly recommend this company.

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This was a gift for my mom and she loves it. I bought this canopy since I loved the brown color which turned out to be a more dark copper brown. Very pretty but a bit different from the photos. Simple set up instructions and arrived on time. My only concern is some of the parts do not seem very reliable but hopefully they will hold up well. So far a great buy.

Réponse de ABCCANOPY
Product was great. The Mojave is the Mojave.
A few user errors / things I wish did sooner, as the wind picked up in the Mojave:
- I needed to lower the shade sooner
- &, with the shifting wind, I left the side wall attached too long (it became a sail)
- 10-12 inch stakes are needed in the Mojave (as I use on all my other gear)
Alas, a strong gust gave the whole shade a flip, snapping a joint…. :-/
I was able to attach a brace & salvage it for the remainder of my trip, but sadly, it went to the metal heap after just one use.
I tend to avoid using pop up tents for this very reason - if there’s a next time, hopefully I’ll remember these lessons…

Réponse de ABCCANOPY
Delivery was fast (next day!) and the quality is better than several other tents we already own.

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Quick delivery. Well made canopy held up in 20-30 MPH winds all weekend.

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AWESOME!!! Best value by far. Canopy with my logo is the touch my race team was missing

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I tried to purchase from abc canopy. Order was confirmed and paid when I received an email stating they could not ship to my address. Asked me to confirm my address or give another address.. they cancelled my order. Still don't know why it couldn't ship. Maybe because I'm in the states and they didn't want to cover shipping? Idk but it was super disappointing. I found them through a post on tik tok. I made sure to go notify everyone on the post of my experience.

Réponse de ABCCANOPY
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