Accessorize.com Avis 1 069

TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I loved the style and size of this cross body bag, perfect for casual afternoons out or holidays. Even better as was half price when I ordered it! I used "click and collect" as no delivery fee. Whe... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Bolanele the delivery man said he would deliver the bracelet that I paid flipping £8 for by today but it still hasn't come 😔 Plus accesorize hasn't even sent me any emails today to update me on whe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great customer service, as phones are answered promptly, compared with other fashion stores. Easy to order and a smooth return process. Overall, Very happy with Monsoon. The only criticism is... Voir plus

Noté 4 sur 5 étoiles

Quick & easy, free delivery & returns. Pretty fabrics, colours & designs so choices. Unfortunately, some of the fabrics are thin, so see through which is not always flattering or discreet.

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique d'accessoires de mode
  2. Magasin de sacs
  3. Magasin de sacs et de valises
  4. Boutique de sacs à main
  5. Bijouterie
  6. Magasin de vêtements pour femmes

Écrit par l'entreprise

New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 4 sur 5 étoiles

Good value

Good value, but a darker colour than expected , but
will be useful.

5 mai 2026
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Réponse de Accessorize.com

We appreciate your feedback. We're sorry the color wasn't quite what you expected, but we're glad you'll still find it useful.

Noté 1 sur 5 étoiles

Sent the wrong items.

I ordered 3 beach shirts size large. I was sent one size large and two size extra large. Had to take them back to Accessorise in Stratford Westfield where there was a lot of confusion regarding exchanging the two ExL for Two Large shirts. Really annoying and time consuming. However the girls serving me were very nice.

2 mai 2026
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Réponse de Accessorize.com

Hello,

Thank you for your review.

We're sorry to read of your disappointment and frustration.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks,

Noté 3 sur 5 étoiles

Overall OK, but service doesn't match the price tag

When I ordered it said an account was created but it didn't, meaning when I went to login to check my order process I had to create a new one and my order was not linked to it. When brought up, most professional companies would easily be able to back-link an order to a new account, but the 'help' person just said 'Sorry nothing we can do'. Also, for something premium, arriving in a plain cardboard box and some soft wrapping tissue (no branded box or anything) is not what I was expecting.

4 mai 2026
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Réponse de Accessorize.com

Hello,

Thank you for your review.

We're sorry to read of your disappointment and frustration.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks,

Noté 1 sur 5 étoiles

Paid for next day delivery so I could…

Paid for next day delivery so I could have the product for my holiday. 5 days later it’s yet to arrive. When I asked the company where it was they said to allow for the bank holiday weekend.. which I have. Even next day delivery after the bank holiday my delivery should have arrived by now!

2 mai 2026
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Réponse de Accessorize.com

Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days and this does not include weekends or bank holidays.

In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.

We hope that this is of some assistance.
 
Many thanks,

Noté 3 sur 5 étoiles

Nectar points don't match amount spent

Nectar points don't match amount spent. Quality is a bit hit and miss with some of the bags. Last order returned roll on bag as it fell apart after one use. Weekend bag stitching looked bad in the photo so didn't order it. I have ordered an evening bag,earrings and two hair clips. Delivery company Evri. Ordering okay. Prices for some items seem expensive even when reduced. Ordered online as Reading store can be a bit awkward to walk round. Took a while this time for order to be dispatched. Haven't received goods yet so cannot comment about them. Usually throw out bags when the faux leather starts peeling. Like the embroidered bags. Be careful about earrings with very small stones as sometimes in store they have been missing. Have bought bags,wallets,purses,hair accessories,belts,socks, jewellery box and jewellery. I don't usually have a problem with prices but went to an outlet and had arguments over the prices there. Only other problem seems to be a weird penny left on my accessorize card even when l tell them to use up all the money on card. This happened twice when l used it at the Reading store. Displays aren't always great in store and sometimes the bags l wanted to look at were up the top so have had to reach up higher than l would like. Have bought in other stores elsewhere.

3 mai 2026
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Réponse de Accessorize.com

Hello,

Thank you for your review.

We're sorry to read of your disappointment and frustration.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Regarding any missed Nectar points you will be required to contact Nectar directly as we don't have visibility of an y Nectar points awarded or your Nectar account.

Thank you again for reaching out to us.

Many thanks,

Noté 5 sur 5 étoiles

Pretty and well made hair accessories

I bought hair accessories for my Granddaughter, they look lovely and I'm sure they will be loved by my Granddaughter. The delivery was prompt and on time, the items were well made and reasonably priced. Hence 5 stars very pleased.

29 avril 2026
Noté 5 sur 5 étoiles

Lovely matching set

Easy to order. Got 20% off. Quick delivery . Very happy with purchase. Will use on my travels and also use handbag more often

1 mai 2026

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