accuRx Avis 

I refuse to give my private answers to a third party, asking about my medication ie what herbal remedies do I take do I need help with taking meds who helps me bla bla I find this a total invasion of my privacy the questions not relevant, if I have issues I’ll book a doctors appointment I’m absolutely disgusted with this service.

Absolutely unfit for purpose, website is inaccessible cant make an appointment. Why do we allow incompetent people to run this country?

This system simply doesn't work! Logging in as directed and inserting date of birth results in "There is a problem with your appointment...."

This is very disconcerting when in truth there is no problem with my appointment! It causes worry to patients and wastes a lot of time trying to sort things out on the telephone.

This is one of the worst online services i have ever seen or tried to use. i work in IT and dont understand how this was commissioned, an online system that can only be used from 8am in the morning and once the alloted number of tickets are used that is it. i feel for the elderly who do not use the internet as they now have two make two journeys to there surgery, one to make the appointment and the second for the appointment, why cant we just stick to the old telephone 8am system that every one can use.

Our GP is wasting its money using this service. Upon requesting an urgent fit to fly letter due to of course unforeseen fracture “that’ll be 28 days.” Asking where test results might be after a wait of 13 months “give it another week”. There is no human common sense associated with this service.

When you want to just make an appointment you are forced to use this "quick" service.
As someone that works in IT I find this service and website to be very poor, not helpful, and not useable.
It also shows that "Accurx" has no concept of an Appointment Calendar, that shows availability. You're basically puting your name into a hat and waiting for someone to pull it out.
I've tried using this on numerous occasions. I'd rather sit on a phone queue than use this poor excuse of a service.
Who gave this the all clear?

Logged an issue with some side effects I was having as instructed by my GP surgery on the first day they went live with this fantastic system and 3 days later ended up ringing back my GP as I had no response. I was told they were catching up as they had an influx of logs and others had experienced same problem, seems like yet another useless system they have put in place, what ever happened to proper patient care. If I could have given zero rating for accurx I would have

This system appears to make it extremely difficult to make an appointment to see a doctor.
It's incredibly frustrating to use and involves pressing a link over and over again praying that an appointment slot will magically appear.
A truly demeaning experience.

Total rubbish!
Other doggy company our details are past to. All talking about cyber security and confidentiality - completely irrelevant!
Website cheap build not responsive and about GP - well done, more time for tea and coffee! Then complaining the don’t have good service when calling BT, water supplier, gas engineers. What goes around comes around!

Our Gps have just gone onto this ''system'. My wife tried to use it this morning. It is completely non-intuitive. Pages and pages of information and self promotion without any clear access path.
It is incredibly slow! taking minutes to load. We don't have the most up to date phones costing thousands of pounds - but many pensioners are like that.Looks like another hit on the elderly, benefiting only the doctors!!!
Eventually she called the surgery - no help there, she was told very rudely to use the app!!!
I am not computer illiterate. I was in IT for 30 years and seconded to a United Nations IT working group, because of my expertise. This system is not well designed IMHO.

My partner got a link to accurx from her surgery on a text asking for blood presure readings.
She followed it up on her iphone, went through all the log-in procedure and entered the data. There is no send or enter option. There is no indication if the information has gone or not. The bottom of the screen is blanked out with instructions in the event of chest pains. Eventually after playing with the buttons at the bottom of the screen, something changed and it said sent. I copied the link to a PC and had exactly the same screen but larger. There is no indication in the NHS app either. This may be a great step forward for GP surgeries, but for the patient, it is about as user-freindly as a cornered tiger. There is no help tab, no indication as to how to use it. What a waste of time and (no doubt public) money. I would rate it 0 if I could.

Thin end of wedge. NHS is being privatised by stealth.

I had a screening call. I was asked: "Why do you want to work for us?" I said I'd find working in health tech meaningful.

A few days later I got told that I failed the interview because I didn't have a good enough answer. The recruiter wanted to hear: "I really want to work in health tech. I know it's disappointing to but I hope it helps".

It did not. "You didn't use the exact wording I had in mind, so I'm not continuing to the application process. Daw, hope you that helps". Just send people default rejecting mails and stop this shit.

GP surgery has gone over to this utterly useless system. Surgery opens at 08:30, by 08:35 it closes down saying were working through our next lot of forms. (That never happens) So still can't get an appointment. Explain this how can they triage you if you can't get through. After a month they sent a text saying they have had lots of good feedback. (By the doctors) I assume. It is totally unfit for purpose and only suits the practise not the patient. Putting more stress on overworked A&E dept. NHS is in crisis and this is an absolutely rubbish system.

I'm not sure how customisable this system is between surgeries, but I have had the great misfortune to use it at two different ones and it was dreadful at both. Ironically I left the NHS some years ago after having researched and evaluated clinical information systems. I see some pretty dire ones but the Accurx interfaces and functionality are particularly horrible. After wrestling unsuccessfully with the GP appointment web forms the issues were glaringly obvious. Was this ever field tested? I have used the web feedback forms to detail problems encountered months ago, to no obvious effect.

The staff at my local surgery, receptionists, nurses, doctors, are all very helpful and good, but unfortunately, the surgery use the utterly appalling Accrux appointment booking system. Clearly, whomever created this system never tested it, or has had to use it.
It seems impossible to navigate it, it sends one around in never ending circles, and I've found it impossible to arrange an appointment via Accrux.
The staff at the surgery can be the best in every way, but what is the use of that if you can never arrange an appointment to see them! Accrux is one prime example of some of what's currently wrong with the NHS - a once excellent service being hijacked by non-medical companies trying to implant their own concepts to make money.

This poorly-designed, time-consuming, low-grade (high-tech) admin replacement service is the healthcare equivalent of the supermarket auto-till. It saves the ‘business’ time and money by getting the ‘customer’ (in this case, a ‘patient’ who just might be ill, or confused, or just plain technologically-challenged) to do all the work for them.
Worse still, a glance at their Data Privacy policy suggests that their main interest is in data-harvesting; their involvement with NHS hospitals and GP Practices looks more like a means than an end.

My surgery started using the AccuRx system about a year ago.

The integration does not seem to be going well. I don't go to the surgery all that often but every time I try to get in contact for something, this app does its best to get in the way every single time.

It is only available from 8-5 to make appointments. The advantage of web apps is that they are available 24/7 and take the human dependence out of the loop of basic functions like scheduling. Not Accurx though, oh no, it has all the availability and usefulness of an unstaffed reception with a sign saying 'back in an hour'.

The user interface is terrible, massively unintuitive. The least they could do is indicate WHEN their app might condescend to let patients make an appointment instead of greying out the functionality with a generic unhelpful and uninformative message.

The time before last when I tried to upload photos from chrome on my laptop, it would not let me. No error message, nothing, just failed silently. Eventually worked out it only worked from my mobile.

I note they have not yet claimed their profile on this site so are not reacting to feedback. This speaks volumes about their attitude to user experience on their app.

Why are messages about our health and our medical records now in the hands of a private company - what need does this meet for any patient?

AccuRx states that your data is secure and ONLY accessible by NHS professionals. How then can it provide it to authorities if required, and why does it state that it takes unauthorised access by its staff very seriously? Obviously your personal data IS accessible by non-NHS staff. Now do some research and see the dozens of companies (including those in the USA) involved in the processing of your data, and who also have potential access. Moreover, accuRx relies on Microsoft Azure for
Microsoft Azure's secure cloud hosting service to "securely store and process patient data" (lol) and Microsoft Azure of course recently suffered a massive data breach (oops).

Do you still want your GP and other NHS services to make your confidential medical records accessible to and processed by this organisation?

My advice: if you care who sees your medical records (including hackers), tell your GP you do NOT consent to the use of accuRx,

Where do I start? I do not know how the NHS agreed to this crap. We will end up one day to being told to use Google and maybe do our own surgeries. This system is appalling to say the least. I have been trying to communicate with my doctor for two weeks now and I am not able to because by midday, if not earlier, the system is disabled because the capacity for the day has been reached. Furthermore, who is the person that reviews the requests? What was wrong with the old system of ringing to get an appointment? The NHS, if it wants to solve some of its problems, should kick out all the private companies to which the services are outsourced. The millions spent to pay these vultures could save the NHS a lot of money. No wonder it is in this dire position. We should start a petition demanding this rubbish to be scrapped. The money from our taxes should not be spent to enrich these private companies. Think, to see an orthopaedic surgeon, I have to go through Virgin Care first. Absolutely disgraceful. Apologies for the long post, but I needed to vent.