accuRx Avis 

Absolutely awful, I can never get access the app is always saying it’s full for the day or something, I try immediately after surgery closes, assuming they would leave Accurx emptying so it can take triage, NO ….. I try just before midnight then after midnight assuming it may reset or accept for that day…NO, I try just before opening…. NO!!! Any time of day NOTHING. This is soo frustrating, actually no F****** annoying. UTTER UTTER UTTER 💩….
The old online triage worked much better.

I wish I could give no stars.

This is an awful system and creates more stress /work for everyone. As you aren’t allowed to even speak on the phone about appointments any more I find myself having to write admin queries (related to different appointments) and then they text back with a link on how to use this AccRx system (so I was I not meant to use the admin section with questions?). So I have to send them another admin query…..it is dehumanising and it can’t be saving time as my queries and their texts are going back and forth. Just let me speak to someone and answer my questions. I use a range of different timetabling/ booking systems and this is a joke. How much of tax payers money has been wasted on this?

My mobile would not open attach photos just a load of messages about themselves and did not show continue on screen.A second GP link went to draft with only message about big toe

Appalling design, wastes patient time, significantly less efficient than the old system, please scrap it and try again with a different supplier.
Note that the 5-star reviews for this product appear fake.

This has to be the worst app I have ever had the misfortune to try to use.
Please have it rewritten by an adult and make it available for laptop.

What a time consuming faff!! If I'm ill don't want to be doing 20 questions!!

After a prescription request, I received a link to request a triage service for one medication. I filled on the form thinking I'd followed the instructions on screen. However, when I rang my GP surgery, after receiving a second link, they informed me that I'd submitted an "admin request' and not a medical request. So I'd have to go through the whole online procedure again, but couldn't do so on the same day as the online triage service had closed! My experience of the Accurx online service was confusing, frustrating, time-wasting and felt like a barrier to accessing services.

An online booking system that only works 40 hours a week - what's the point?! My doctors surgery has to text me a link for me to be able to book an appointment. After filling out a form (that's only available workdays 9-5) I get a text with a link only offering me appointments for a day I'm not available. I have to wait until after the bank holiday to try again. How is this helping?
Another company defrauding the NHS, making programs that don't help and just fill someones pockets

We now use Pharmlogic to send texts to our patients as it's much better and has much more advanced capabilities for pharmacies.

Accurx is pushing and will never reach the same point, unfortunately.

To support yourself with Pharmacy first, choose Pharmlogic.

All I want to do is get an appointment with my GP. I have to fill in a form to request a link to book an appointment. When the link comes there are hardly any appointments over 3 days and if you cannot fit in then you have to start again. This software is so rubbish. Jacob Haddad is a multi millionaire by selling this tosh.

I attended Probus Surgical Centre for the second time, to have my other cataract replaced. On both occasions, all of the staff were very friendly, helpful and professional. I had a different surgeon this time (Mr Kumar) but everything was really good and the operation went very well, and the difference in my sight already is amazing. Everything was done in good time as well, with no unnecessary hanging around waiting.
I would happily recommend Probus Surgical Centre (and the cataract replacement operation!) to anybody.
WELL DONE and THANK YOU.
Derek Brown

I am in total agreement with the accuRx 1 star reviews and not much to add.

Wasted hours going round in circles, on a simple task.

My specialisation is customer journey and user experience, which is the worst I have seen.

They haven't got the basic spec right and have no idea what they are doing.

What a load of crap!!!! Another business build by Local MPs to line their pocket. They can not even understand the questions themselves let alone an 89 years old.

Shame on you for your software. Where did you graduate? the university should be questioned or did you buy your certifications in the black market?

You are using Google Docs to write a programme and charge the Taxpayers for it. What a cone merchants.

A bunch of Children trying to think outside the box.
Love to meet these directors one day!!!!!

BARGERY, Laurence James
HADDAD, Jacob Nathan
CLIFFORD, Matthew Philip
HAIVAS, Irina Elena
HEIMES, Oliver

A game changer for efficiency in an overwhelmed inner city practice. We’ve found their platform fantastic for modernising primary care and their software generally faultless. The accubook auto-booking frees up considerable admin time too. Easy to get hold of their support techs too.

Convoluted and illogical layout makes this a total pain in the head for service users. Even the feedback link in the portal didn't work. Great for GPs companies to increase profits, poor for patients.

My GP practice has changed from E- consult to NHS contact. This results in having to agree the Ts & Cs of a private company before being able to contact the surgery. Days pass and no communication from the surgery.Yet another "no help at all" link which seems designed to stifle contact between patient and GP.
I assume Accurx is busy harvesting saleable information, whilst I await the inevitable data breach.
Meanwhile more days pass.....

Laughably self-promoting and at the same time utterly confusing. What's wrong with doctor and patient just emailing each other? Just another middleman creating money for themselves at tax-payer's expense

I'm so glad my GP uses Accurx! Rather than having to call reception to make an appointment, I was sent a link where I could book myself in for a time that worked! They have also text me test results and other info rather which saves everyone involved time!

After waiting an entire week for a triage call, they failed to contact me. No explanation given.
I wish I could say I was shocked and surprised but it is pretty much as expected. Tories don't believe ordinary people deserve health care yet people keep voting for them.

This is a great product developed to allow better communications between patients their GOs and hospitals. Very customer focused team who made secure 2 way messaging , video consults and email platform available during the pandemic. Very little downtime , good customer service. Good reviews from patients. (GP practice user)