I received 2 parcels out of the 3 that were due to be delivered. Unfortunately, the delivery person did not inform us that one of the parcels was missing because it had been damaged at the depot... Voir plus
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Ordered 2 cases at weekend but get a response till Monday, understandable. However, by Wednesday my order is still waiting to be delivered! Worst than Temu for delivery especially if it's products... Voir plus
L'entreprise a répondu
Water tastes fine - am part way through 48 bottles - very drinkable and tentatively helping my acid reflux. Is it better than an antacid tablet? Jury’s out. Sports passes are rubbish though mainly tas... Voir plus
L'entreprise a répondu
The bottle makes bold claims – “supercharged to pH 9+” and “hydration to the next pH level” – but the reality is far less exciting. Yes, it’s slightly more alkaline than normal bottled water, a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Actiph Water is the UK's leading alkaline ionised water, helping you to charge up and achieve more every day. We take fresh Shropshire spring water, add a unique blend of electrolytes and then ionise by supercharging the water between platinum and titanium plates, removing sour tasting acidic ions and leaving a clean, smooth alkaline water that's bottled at pH 9.8. Actiph is available in 100% recyclable glass and PET bottles and, as part of our ongoing efforts to be a climate positive organisation, we've partnered with Ecologi to help offset our carbon footprint. As a result, we're planting a tree for every case sold in our online store (Actiph.Shop)! Drink Actiph. Be Active.
Coordonnées de contact
Royaume-Uni
- actiphwater.com
2,5
Bas
367 avis
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A répondu à 75 % de ses avis négatifs
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Poor customer service
Empty promises
2 days promised delivery but never happened.
I now remember why I cancelled the previous order many moths ago. Yep. They didn’t deliver. Obviously don’t value their customers and now I think I will cancel again. .
I received your reply which was amusing and confusing. The order was placed under my Name Docherty
Order was placed on Amazon
13 mai 2025
Avis spontané
Réponse de Actiph Water
Hi Jim, hope you're well and thank you for this feedback - so sorry to hear you're having trouble with your order. Could you please let me know what name you placed your most recent order under so we can look into this for you? The last order we're able to see on your account is from 2021. Let us know and we'll endeavour to get the issue sorted for you. Please note delivery can take up to 3 working days, as mentioned on our website. Thanks again and all the best, The Actiph Team
Update: Thanks for confirming, Jim. Could I also please confirm that this order was placed directly on our website (actiphwater.com), as we haven't had any orders with the name Docherty since August 2024?
Update: Thanks for confirming that you purchased through Amazon. Please note, Amazon operates independently of Actiph. Actiph has no visibility or control over Amazon’s orders, fulfilment and delivery processes. As such, unfortunately any issues with orders placed on Amazon would need to be raised with Amazon themselves, who should be able to help. Apologies for any inconvenience caused.
Used twice now been very happy with the…
Used twice now been very happy with the quality although this delivery my multi vit cans where all smashed in and dented one had a slight leak
Maybe next time add some better packaging for transport
Overall good delivery again
1 avril 2025
Avis spontané
Réponse de Actiph Water
Hi Christopher, hope you're well and thank you for this feedback.
We're thrilled to hear you're enjoying our products and are very sorry to hear the latest delivery left your cans dented and damaged. We'll feed this back to our delivery partners and see what we can do to avoid this going forward.
In the meantime, we've taken the liberty of refunding £5 against your order as a token of our apology. Thank you again for taking the time to let us know, and for being a valued member of the Actiph community.
All the best, The Actiph Team
Great service
Great service - 2 days but the delivery just dumped it on my doorstep without even knocking .
I drank a litre so easily and because I have SIBO ( Small intestinal bacteria overgrowth ) I get very bad acid reflux / bloating and on a strict diet - I have to drink 2.5 litres of water a day and this is such lovely clean water . I can taste a slight salty taste on my lips ( sodium I guess ) - is it safe to drink this much Bicarbonate and magnesium or should I litre be the limit per day ? I know it’s just water but do the minerals added make a difference ?
I am impressed so far and have subscribed
28 mars 2025
Avis spontané
Réponse de Actiph Water
Hi Sally, hope you're well and thank you for your feedback and queries. Great to hear you're feeling the difference from drinking Actiph and have chosen to subscribe!
Sorry to hear the courier didn't alert you of your delivery - we'll feed this back to our partners.
Whilst Actiph contains added minerals, these are at a low enough level that you needn't worry about consuming too much of them; the mineral content is akin to a mineral water as opposed to an isotonic drink, for example. Of course, if you have any concerns about the suitability of Actiph Water for your specific needs, you should speak with your doctor who will be able to advise based on your specific medical circumstances.
Not only does Actiph contain these added minerals both for taste and functionality, but it is also ionised to an alkaline pH of 9, which is what makes it really unique when compared with other waters on the market.
Thanks again for being a valued member of the Actiph community, and for your feedback, and do let us know if we can do anything further to assist.
All the best,
The Actiph Team
Can u add juice to this?
26 février 2025
Avis spontané
Réponse de Actiph Water
Hi Kim, thanks for your question. There's theoretically nothing stopping you adding juice to Actiph Water, but it is worth noting that this would offset the water's alkalinity. In other words, adding juice would make the mixture acidic. If you drink Actiph purely for the refreshing taste, then this hopefully won't be a concern for you. If you drink it to benefit from the high alkalinity, then adding juice would unfortunately cancel out this benefit. Hope this helps, but do let us know if you have any further questions. Thanks again and all the best, The Actiph Team
It has taken a while for me to start…
It has taken a while for me to start buying Actiph - I am having cancer treatment at present and it is now my go to water. Exceptional in taste and quality , nicely promoted and the bottles are easily opened and sealed. Thank you. An admirer of Jamie D-H and his team for bottling and riding the waves!
11 février 2025
Avis spontané
Réponse de Actiph Water
Hi James, thank you so much for sharing your feedback and being a valued member of the Actiph community. We're so sorry to hear of your current battle, but are sending you all of our best wishes for a speedy recovery. Thanks again and all the very best, The Actiph Team
Not actually alkaline
The bottle claims pH 9+ but when tested with universal indicator strip the pH was 7 - which is neutral and indistinguishable from tap water.
11 janvier 2025
Avis spontané
Réponse de Actiph Water
Hi Sarah,
I can confirm that our water is bottled at pH 9 or higher. If you test the pH at home using pH strips you will unfortunately not receive an accurate result as they do not work in water that has been purified - they are measuring the pH of impurities in liquids, rather than the liquid itself.
Because Actiph Water is purified through reverse osmosis at the beginning of its process, it does not have these impurities and will therefore return a neutral reading. This is a common problem we receive as most people use this testing method.
If you were to use pH drops you would find that Actiph turns dark blue, indicating a pH of 9 or higher. In case it helps, this video shows a very basic test demonstrating how pH drops react in lemonade, regular water and Actiph: https://vimeo.com/479830581
The most effective way to test is with a calibrated pH meter, as is the regulatory standard in our industry. We test all of our productions to ensure the pH is as expected and are required to do so to guarantee the shelf life of our product.
Hopefully, this puts your mind at ease but do let us know if you have any further queries or concerns.
All the best, The Actiph Team
Very poor delivery experience and communication
Ordered 2 items, only received one and after contacting the courier (DPD) to find out it was damaged in transit and returned to the seller and that Actiph would be informed on their system as i was told by dpd. However they were not aware and after not hearing anything from them i sent an email to say are they aware to which they replied they did not get notified, and only knew when i sent my email out to them. A replacement was sent only to be not delivered after tracking on yodel it was cancelled up until the delivery time, again no communication on anyones part to inform me. I sent another email and they said it would be sent out, finally received what i ordered after nearly 2 weeks. I would not be ordering again as this was such a hassle going back and forth with both delivery company and seller. As you can probably tell from the other reviews, everyone has pretty much had the same experience and nothing has been improved as it is evidently happening on a consistent basis.
Refund received and rectified. Good customer service contact from them on their part.
31 janvier 2024
Avis spontané
Réponse de Actiph Water
Hi Ali, thanks for this feedback and so sorry to hear you had this experience. This is far below the standard we hope to deliver for our customers and we're really disappointed to have let you down. Unfortunately we are rarely notified by our couriers when items are damaged in transit, which we understand can be very frustrating for our customers - it is for us too! We're continuing to explore options with our couriers to ensure we are promptly notified of any issues so we can resolve them before they become a major inconvenience. Our apologies again that this did not happen with your order and for the inconvenience caused. Looking back on your communication with our customer service team, I'd like to extend both our sincere apologies for the inconvenience caused, and our heartfelt thanks for the patient and kind way in which you engaged with our team, even in the midst of the frustration you must have been feeling. We've taken the liberty of refunding £25 to the card with which you ordered as an additional token of our apology. We appreciate we've not lived up to expectations on this occasion and are sorry to lose you as a customer, but thank you again for your feedback so we can continue working to improve our service for all our valued customers. Sincerely, The Actiph Team
Won't be ordering again
I ordered twice and both times there were significant delivery issues. The first time only 1 of the 2 boxes were delivered. No communication from Actiph. I had to chase them to find out that a box had been damaged in transit, and I had to chase again to find out when the replacement would be delivered. More issues with the second order which resulted in a complaint to Actiph. I sent the complaint addressed to the Manager 2 weeks ago, no-one bothered to reply.
Update 15.02.24 in reply to Actiph Water's response:
No-one from Actiph Water has contacted me since, especially since you have not requested my email address nor my order details, so that's a lie! Also your response doesn't excuse the fact that I still had to chase you repeatedly for a second delivery date once I informed you that my order was missing.
Why do customers have to contact you about missing/faulty deliveries? As an internet based business you should be checking orders have arrived safely, contacting customers if not. It seems you are happy to take our money but don't care if we receive the goods. Judging by the numerous bad reviews, missing and broken Actiph packages happen all the time. Why would you employ a delivery service who regularly break your products and don't tell you about it?
Also from research, I've discovered that your method of creating ionised water is not good and there are better options out there.
I do not recommend Actiph Water, they obviously don't care about their customers.
Further to my earlier update in light of Actiph's response 16.02.24:
So you admit that you received my complaint but still chose to ignore it. This firmly falls into the 'don't care' category.
What do you call a company who keep saying they have contacted you when they have not? Nothing in my spam folder. I have not received notification of a refund either...... I think that fully justifies my use of the word 'liar'.
31 janvier 2024
Avis spontané
Réponse de Actiph Water
Hello there, thanks for this feedback and so sorry to hear you've had such a poor experience. We understand our customer service team have since gotten back to you, but please accept our sincere apologies for the delayed response. The team have confirmed your message unfortunately slipped between the cracks and have extended their heartfelt apologies too. Regrettably we don't tend to receive any notification from our couriers when our products are damaged in transit, so usually the first we hear of any issues is when our customers let us know. We appreciate how frustrating this must be and are continuing to explore ways to improve this going forward. I believe the customer service team are on top of your query now, but please accept our apologies once again for the inconvenience caused. We expect much more from our service and are really disappointed to have let you down in this way. If you require any further support, please feel free to reach out to myorder@actiphwater.com. Thank you for your patience and understanding. Sincerely, The Actiph Team UPDATE 16.02.24 Hi there, as the only formal complaint we've received in the past month, and with the detail provided in your review, it was fortunately easy to locate your order details (#26506). To this end, we appreciate this must have been a frustrating experience, but we don't believe it's fair to characterise us as "liars" who "don't care". We are a small team who work incredibly hard to deliver as good an online service as possible. Unfortunately, this won't always go exactly as we hope, especially when working with multiple third party couriers, but we always endeavour to rectify issues as quickly and satisfactorily as possible for our customers, and regret that we weren't able to do so in this instance. I can see your order has been refunded; this should appear in your bank account within 10 working days. We're sorry your experience of ordering from Actiph has not been a positive one and that you won't be ordering from us in the future, but thank you for your feedback and understanding.
Disappointing Experience with Actiph Water - Customer Service and Delivery Issues
I recently had a very disappointing experience with Actiph Water. After making my purchase, I was looking forward to trying their product. However, my order never arrived. Upon contacting the delivery company, I was informed that my package was damaged in transit. They advised me to reach out to Actiph Water for resolution.
Regrettably, my attempts to communicate with Actiph Water have been met with silence. Despite several emails seeking assistance and a resolution, I have not received any response. This lack of communication and customer support is extremely frustrating.
It’s disheartening when a company does not stand behind their delivery process or engage with customers facing issues. A simple acknowledgment and proactive approach to resolving such matters would greatly enhance the customer experience.
I am left feeling neglected as a customer and would caution others about the potential challenges of dealing with Actiph Water, especially regarding their customer service and handling of delivery issues.
12 février 2024
Avis spontané
Réponse de Actiph Water
Hi Mark, hope you're well and sorry to hear about this poor experience. It would be really helpful to understand which email address you have been using to make contact? We can see you emailed on Friday afternoon and again on Saturday, to which our team have responded today. Have you sent further emails outside of these two? We endeavour to respond to all queries within one working day. Please note, our office hours are Monday-Friday 0900-1730, so a query raised on a Friday may not receive a response until the Monday. I can see that our customer service team have raised a replacement order, which should hopefully be with you in the next few days. Apologies again for the inconvenience caused and thank you for your feedback. If you require any further assistance, please continue to contact myorder@actiphwater.com. All the best, The Actiph Team
Ordered
Ordered, few days and it was delivered to the door. Very good water, gone to glass due to plastic microbes in plastic bottles, quality service quick delivery and good tasting water.
17 janvier 2024
Avis spontané
Refreshing! Happy tummy 😋
Great water, certainly helped to alter digestion, not that I had issues but I know my tummy is somewhat happy and Im sure less bloating! Been taking for one month now. So refreshing and thirst quenching. Handy having a monthly subscription too. Can I also add - we had two lots of water jugs with subscription filters, they're both away in the top cupboard and filters are in the bin!
15 octobre 2023
Avis spontané
Réponse de Actiph Water
Thanks so much for this lovely feedback, Joyce! It makes our day to hear this sort of thing. Hope you continue to enjoy your Actiph and thanks again, The Actiph Team :)
Enjoy Drinking Actiph
Not happy with delivery. But that's due to the delivery guys.
The product is good. We recommend the product.
28 août 2023
Réponse de Actiph Water
Hi Neela, thanks for this feedback and we're so sorry to hear your order was not delivered in one go. I've flagged this to our fulfilment partner to ensure DPD receive this feedback. Please accept our sincerest apologies for any inconvenience caused. We hope you enjoy your Actiph Water in spite of this!
Delivery was very quick and also a good…
Delivery was very quick and also a good customer service.
24 août 2023
Réponse de Actiph Water
Thanks Doris - we're so pleased to hear this!
Thirst Quenching
ActiPH is a fantastic product. Bottles are made of a quality material and the water itself is thirst quenching. I would highly recommend ActiPH.
15 août 2023
Réponse de Actiph Water
Thanks so much Maisie! We're so pleased to hear this feedback :)
My Rehydrate Mate
I am a heavy weekend beer drinker and have recently discovered the amazing benefits of drinking 2 x 600mm bottles a day. Hangover gone in half the usual time and the rehydration process nailed !! Amazon always supply me 24 x 600mm at £23.99 so £1 a bottle which I think is reasonable for this gem of a product. My overall wellbeing is better too and I'm 60 next year. Cheers to Actiph !!
14 août 2023
Avis spontané
Réponse de Actiph Water
Thanks Samuel - we're so pleased to hear this! And we're with you: we always keep a bottle on the bedside table after a particularly "sociable" weekend 🤫 Thanks for sharing this lovely feedback!
Réponse de Actiph Water
Hello, thanks for your feedback and we're really sorry to hear you weren't a fan of Actiph.
Actiph is alkaline ionised water made from Shropshire spring water with added electrolytes, and ionised to pH 9+. Many of our consumers report reduced symptoms of acid reflux, improved energy levels, clearer complexion, and more, and many just enjoy the clean, refreshing taste. Of course, it won't be for everybody, and we're sorry to hear that it wasn't for you.
We're also sorry to hear that you feel the price is too high. Unfortunately, the innovative production process required to create Actiph means that it costs about 5 times as much to produce compared to a regular bottled spring water. This in turn leads to a higher price than a regular bottled water, but it also produces a more premium product. Again, we know that this won't be to everyone's taste and totally appreciate that for you this higher price doesn't feel worth it. Our apologies once again that we didn't hit the mark for you, but thank you for giving Actiph a try and we wish you all the best for the future. The Actiph Team
Fantastic products
Fantastic products, easy ordering process & speedy delivery. Recommend to anyone.
Great product & Company.
31 juillet 2023
Réponse de Actiph Water
Thanks so much - we're so pleased to hear this!
Wonderful idea and highly recommend
Wonderful tasting drinks and innovative design and ideas!
31 juillet 2023
Réponse de Actiph Water
Thanks so much Celine!
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