Add-On Design Avis 

Brought 4 add track pros from this company a different product turned up they clam it's a updated version but that is not what I ordered this is false advertising and I am now waiting for a response on a refund

I submitted a review in July 25 and to my surprise in Apr 26 they responded and wanted to help. The offered to reship the product I never received but then qualified it by saying I needed to amend my review. I said I would do that after I received the product. Never heard anything since so they are obviously just trying to improve their reviews and in my opinion should not be trusted!

Only one magnetic cover gor two trackers. Trackers set up ok. Delivery time took a bit longer than expected. Overall ok but wouldnt use again even though no problems.

Customer service is spot on

I purchased two last year and really pleased - easy to set-up and original batteries still working fine after months! I can just look at my phone and can see where my van and car are parked. Just bought two more as getting another car and one for my freind also. Great Price!!

Somewhat misleading in their advertising regarding "real time GPS". Their "AnyTrack Pro" simply uses Bluetooth Crowd Sourcing from other cell phones very near where the vehicle is you placed the device in.

Somewhat area as to the general location of the automobile, but certainly not anywhere near exact. No real time speed reads.

Remember folks, you get only what you pay for. These "AnyTrack Pro" crowd sourcing devices are only a step or two better than nothing.

Ps. Their address is supposed to a city in New Mexico, but shown as being in New York according to their website. Kinda sketchy if you know what I mean.

Bought a tracker for my car which stopped working and they made every exscuse they could to get out of replacing the faulty unit with a new one . BUNCH OF CROOKS

I ordered a 2 pack of trackers ,They say I only ordered 1 but they charged for 2, It came without the magnetic case, and the company said this was the latest edition, I have managed to.pair it to android and it works ,I would NOT recommend this company, Reading the reviews it is clear they don't care about customers, The old addage , Buyer Beware.

Complete scam. Units do not work and do not fit. No reply from customer service email and no number

If I could give this company a negative 5 stars I would. I ordered 5 trackers and they sent the IOS version. After repeated emails with customer service they finally gave me ship back info. I shipped all 5 with tracking number and they were received. This was over 5 months ago and still no refund. NEVER do business with this POS company. They are the absolute worst!

I get no more correspondence and I have asked to speak to someone with authority and still no answers! Don't ever do business with this company.

Bought the tracking devices (order #15849), total garbage, do not work. Tried writing the company, they get a sudden case of amnesia and ignore you.

Unlike many others, who have purchased from this company, I ordered two trackers and received two. They arrived 9 days after I ordered them and I found them easy to set up. I have been monitoring them, and they are giving the correct locations of my vehicles. The only downside was like many others, I expected them to be magnetic, which they are not. Thus, the reason for only four stars.

The customer service has been second-to-none! This is has been such a pleasant experience. Kathryn was notified via email and photo of the incorrect model that was posted to me after ordering. A simple email, and a couple of weeks later, my order arrived as was placed. NO issue for the exchange....Fantastic!

I had some issues with my first batch of 6 there was a small tech issue, I was assured By Kathryn there was a small modification being made and it will get sorted asap, a couple of days later a new batch of trackers arrived I turned them on one by one and they all connected and work perfectly, with all tech there is teething issues and when there is an issue its how the company deals with that issue that counts, Kathryn was very professional answered all my questions and sorted the problem, 10/10 cant ask for no more than that.

Thanks all, nice trackers and great service

Regards
Paul Law

Not worth even one star..
Compays a fraud.. they advertise 2 pack tracker then send you one..
Absolute joke of a company.. PLEASE AVOID

The first trackers I received wouldn’t work due to a software issue. But I contacted the company and they sent out new trackers to me which worked straight out of the box. Absolutely first class customer service and speedy solution to the problem. Thanks very much. A totally trustworthy company.

I brought 2 trackers off Add ondesign and only received one and the one that did come was faulty. I reached out to the company regarding this issue on the 08/09/25 and till current 16/10/25 the issue is still unresolved, they ignored emails, gave excuses and out right refused to refund the items. Or help to find a solution. I had been forced to dispute the funds and I would advise no one to go through with any purchases with this company.

Wrong items sent contacted customer support who promised to rectify then silence and no longer responding poor service and just scam by sending wrong items out
Review was.placed in august 2025 and recieved feed back in april 2026 and basically saying chase evri myself ridiculous service

No magnetic cases as advertised.
One tracker not fit for purpose.
Dragging out a refund or exchange.
Really not a very reputable company, selling cheap products that don't work then refusing to exchange or refund.
Best way they can improve is by no one buying from them and them going out of business.

Ordered the tracking device for our cars unfortunately the rubber casing was missing.. customer service sent them out immediately with no problems.. very good service