adidas New Zealand Avis 

I wish I had read the reviews below and all the negative comments on the adidas nz facebook page. Terrible service, poor communication. Random shipping company no one has heard of and item just sitting at 'booked' with no change. Its unbelievable. Don't do it!

On December 18th, I ordered running shoes. The product delivered on January 6th was a men's sports shorts instead. When I contacted customer service, they sent an email for me to return the shorts. However, the courier has to come and pick up the product. Despite creating two appointments in two weeks, no one showed up. Adidas is making a mistake and leaving all the headache to you. Everything feels like a scam.

Adidas NZ is the worst online store I have ever shopped at. I have never seen anything this bad. They don't care about the customer at all. I will never shop even at Adidas physical stores again. If you don't want to lose your money and time, stay away from Adidas online.

don’t buy from them.
bought a football about 2 weeks ago and still hasn’t even left their warehouse. terrible .

Ordered product 15 December 2023 as at 13 January 2024, still has not been delivered. Tracking has not been updated going on 3 weeks. No updated emails. I have had to ring contact centre in either Philippines or India multiple times, each time said they will email update but never have - keep saying try next week. Initially said orders in December delayed 6-9 working days. It’s been a month now. I am now just wanting refund $200. I will never purchase anything through ADIDAS website again.

Sent in the wrong shoe style and size and took 3 weeks to deliver the order. The Adidas online T&C's don't allow returns you only have the option of a refund meaning to get the correct item I have to return at my cost and then purchase the item over again. All this and cross fingers they get it right. The contact for returns is in Philippines, the items are stocked and shipped from Melbourne. Appalling, never again. I threw the wrong shoes away in disgust. Better off to change VPN and shop UK or US.

Sent in the wrong shoe size and took 2 weeks to deliver the order. Due to there mistake, I’ve had to take up the admin of getting the correct order in which will take another 2 weeks as they don’t exchange and only refund the product so I will have to purchase the item again. With all of this, no remedial action was made for their mistake. The customer service did the best they could regarding the unfortunate situation. Though Adidas NZ should take further measures to improve the online shopping experience.

Ridiculous return and exchange policy for wrong sized shoes, can't change or alter the order at all and then cannot return or exchange at any retail stores in nz, so it's going to be weeks by the time I get the right sized shoes I wanted, and by the looks of other reviews that wont even happen

Ordered shoes 2 weeks ago and just got a confirmation email. Rang customer service and no one can tell me when I will receive my order. Would never order from them again

4.5 if I could. I don't know what all the fusses are about. I recently bought a pair of adidas football boots. They came in AMAZING conditions! Good quality as well. At first there were a lot of negative reviews so I thought I will be effected by that as well but the product came on time not too early or late. Needs better tracking system though. Map doesn't really work. Thank you adidas NZ!

Same experince as all those below - do not order from Adidas NZ!! Completely rubbish customer service, courier service doesn't update, and no one can tell you where your goods are, you just go round and round in circles saying they will escalate and you never hear anyting - for an international Company they get it spectacularly wrong - no idea why when so many others are able to get it right.
A month since my order and no idea if Ill ever receive it - based on comments below and online elsewhere its probably quicker to go direct to the bank for a charge bank refund.

would give a zero but no option. Ordered, never received confirmation until two weeks later when they email to say they actually don't have stock, even though they are still showing available online. still awaiting a refund.
DO NOT ORDER FROM adidas.co.nz

Only been one week but after trying to track my order with no luck and then trying to reach customer support again with no luck I had a look at reviews...

OMG why didnt I do this first?

Mistake 1 - worldwide brand what could go wrong?
Mistake 2 - read above again...

Fingers crossed but last 5 star review was 2 years ago and since then reviews atrocious.

I hold little faith in seeing my purchases and am extremely disappointed in such a global brand having such bad service

I’d give them a zero if I could. Ordered shoes during their huge sale in September 2023. Took 2 weeks to get shipping notice and then….nothing. Tracking link only said ‘booked’ and a week later reached out to customer service who said it was ‘stuck in NZ customs and would arrive in 5 business days’ . Got this same response for the next 3 weeks!! Then out of the blue, got an email saying the courier had lost my package and they’d issued a refund. So called and said I didn’t want a refund and why have you been lying about customs?! Said a supervisor would call within 24hrs; it’s been 2 weeks and no call, and each time they keep saying I’m in the queue for a call. Absolutely the worst service and wish I’d looked into reviews before buying from them. Do NOT purchase anything from Adidas NZ!!!!

Order arrived after 3 weeks. Adidas needs to improve it's online experience with better tracking and more helpful customer service. I still like the products but if I buy Adidas again it wont be through their online store.

Wish I’d read these reviews before ordering off the Adidas website. Ordered on the 1st September and after me contacting them I was eventually told they couldn’t fulfil my order. Still waiting for my refund to come through but after reading experiences listed here I expect I’m going to have to chase it. Will never order off their website again and will avoid purchasing Adidas products in general due to how they choose to treat their customers.

14 October update: Still waiting for my refund. After getting in touch on 11 October to follow up I have been told they will look into it. I have yet to hear back…

I ordered 2 pairs of shoes for me and my wife as a birthday gift since they gave a 15% off discount on online orders. After the purchase, there was no shipping or order confirmation that you usually get for online orders. I didn't take notice until after a few weeks I still didn't receive anything. That's when I started looking at their FAQs for shipping and delivery where I was redirected to an external shipping provider tracking site for DB Schenker. I had to ring up their customer service team (sounds to be a call centre in the Philippines) to get the tracking number where it took us so long to find and navigate through the tracking site. Finally, we got to the end of it, and it says it was 'Shipped' and was advised to give it 3-5 days for it to be delivered from Melbourne and is still within their timeframe. After a week, I got an email saying that my items were cancelled! I mean, it was just showing that it was shipped, and now it got cancelled! I rang them up again, the agent on the other end was upright rude and told me that the cancellation was sent a week ago implying I was wrong. When I pointed out that I only got the email today his tone changed and said that there was an error on their systems and will investigate. He also promised that he will email me within 24hrs to provide an update. 48hrs passed by and no email from them. I had to ring them again to follow-up and this time the other agent said there was no record of me calling them a few days ago! I wanted to give up and just get my items refunded, but they refused since there was another issue. They weren't sure whether my items were actually cancelled or shipped. After a month of back and forth with this online store, I WOULDN'T RECOMMEND IT. EVER. There was no form of compensation for the loss of money and time or whatsoever from Adidas to make-up for the customer experience. Your staff is under a lot of pressure from all these complaints, and they keep on marketing their online stores. I feel sorry for their customer services team.

Have been waiting nearly a month for my order! Was ment to be a birthday present for my son but I’m still yet to receive my order! Will definitely not be ordering from adidas again!!!!!

Ordered from them over a month ago, still yet to receive my order. The customer service team which is based overseas keep saying the same thing and have NO idea where my things are and making same excuses.. they say they've been delivered when clearly they haven't when even their tracking says "Booked" not "In transit or delivered" DO NOT ORDER FROM THEM.
Waiting for a refund of $485.00 which I hope I get back! Nike has a much better experience.

after long time now its not seems like a brand

I ordered some shoes and after they took the money from me they sent me an email that the order was canceled and between 2 to 5 days they would return the money to me.
I've been sending emails and calling them for 3 weeks already and they still haven't returned my money.
Never buy from adidas nz