Rebel Sport NZ Avis 54

I’ve been a regular customer of Rebel Sport for a long time and never had any issues before, which makes this experience even more disappointing.
I ordered an "online-only" item ( Timberland boots), and there was only the home delivery option available. Unfortunately, the parcel was left unattended without requiring a signature, and I never actually received it.
After contacting both the store and the courier company (Aramex), I was told there is no agreement in place for parcels to be handed directly to the customer with a signature. I honestly find this very concerning.
I understand delivery issues can happen, but customers should at least have the option for secure delivery when purchasing items online.
What disappointed me even more was that Rebel Sport’s solution was to offer me the option to purchase the same item again and at the same price. Honestly, that feels unreasonable — after already losing money once, there is no guarantee the same thing wouldn't happen again.

I really do like Rebel Sport, and I hope they review their delivery policy, as it's currently putting me off ordering online for now. Hopefully, others have better luck!

Review of Rebel Sports NZ
I recently had the pleasure of shopping at Rebel Sports NZ, and I must say, it was an outstanding experience! From the moment I walked in, I was greeted by friendly staff who were eager to assist me with my needs.
The store boasts an impressive selection of sporting goods, ranging from apparel to equipment for various sports, including rugby, cricket, and fitness. I was particularly impressed by the variety of brands available, ensuring that there’s something for everyone, whether you’re a professional athlete or just starting out.
The layout of the store is spacious and well-organized, making it easy to navigate through different sections. I appreciated the clear signage and the helpful product displays that showcased the latest gear and promotions.
One of the highlights of my visit was the knowledgeable staff. They were not only friendly but also very well-informed about the products. I received great advice on the best running shoes for my needs, and the staff took the time to ensure I found the perfect fit.
Additionally, the prices at Rebel Sports are competitive, and I was thrilled to find some great deals during my visit. The store frequently runs promotions, making it an excellent place to shop for quality sports gear without breaking the bank.
Overall, my experience at Rebel Sports NZ was fantastic. The combination of a wide selection, knowledgeable staff, and great prices makes it a top choice for anyone looking to enhance their sporting experience. I highly recommend visiting Rebel Sports for all your sporting needs!

They charge you $3 to click and collect your own order! What a fckn liberty. No thanks, I’ll go somewhere else. Bye

Another typical NZ business !!!

Rebel sport petone is not the place to go for customer service, staff have no interest in customer service and manager appeared just as none interested and the store was a mess - definitly wont be back

terrible experience ordering from them online. it was shipped from aus instead of nz which i wasn’t expecting. they use aramex which is a red flag in itself. my order never arrived but tracking said it was delivered (to the wrong country). i asked them to see what was going on, they said they did but i didn’t hear back. i reached out again, no response. all i want is a refund and it feels like im being dodged after weeks of waiting

I have ordered a pair of shoes but they didn't fit well, so I have sent them back to get them exchanged for the right size. Unfortunately they did sent me the wrong size (not the size I have requested), so I needed to sent those ones back as well. I went into the store in Silverdale, but they couldn't help me either because they haven't had the size I requested. I rang the support team about the situation and they told me that I can't get the right size exchanged and they will refund me. After I told her, that I don't want a refund but the right size shoes, the lady created a NEW order for me and kindly gave me the discount of what I have paid in the first place (for a new order!).
A week later I was still waiting for the refund, so I have called again. A different lady then told me that the shoes in the right size will be on their way the next day for $22 less than the discount I have paid. So I told her the story and asked her why I now can get the shoes for even less money than what I paid and why I needed to place a new order, if they could've sent them to me in the first place. She didn't answer this questions and tried to cut me off saying that the refund went through. At that point I got grumpy and asked her if she actually listened to what I have said and she replied again that the refund went through.

So disappointed. Not just because I could have saved another $22, but also no one was actually listening to what I have said and what I as a customer wanted.

I placed two online orders (six pairs of shoes) and three arrived with major issues. I’ve had to organise multiple returns, follow up several times, and have now been without two pairs for over two weeks with no clear resolution.
One pair even arrived with a security tag still attached, meaning I’m expected to travel in-store to fix it — completely defeating the purpose of ordering online.
Customer service has been slow and unhelpful, and the compensation offered was frankly insulting given the time, inconvenience, and lack of quality control. Very disappointing overall experience.

While the online purchasing is as intended, Their delivery and subsequent wrong size due to NOT READING THE ORDER CORRECTLY has made the whole experience time wasting and very frustrating. Online chat bot useless and trying to chat with a real human non existant. CRAP ONLINE SERVICE ALL ROUND!!!!

Ordered shoes online. Revieved them quickly but they were wrong size. Contacted them to organise a refund etc.
Only mistake I did was sending them back on my own courier at my own cost to the address they provided. I had all reference numbers attached and everything the sent me printed and in the box with the shoes.
Now they won't reply or credit me...its been 2 months and its absolutely ridiculous and terrible service. I have proof of delivery and everything

I ordered an item online for almost $4000. Payment went through immediately. Order receipt received by e-mail with order number within 15 minutes with a tracking link. So far so good. I checked the next day and their website said I had not made an online order. Okay not good but it was a Sunday. 3 days later I logged in on-line to check delivery and it said I had not ordered anything online again. Refreshed and checked again and nothing. Checked e-mail to track order and it sent me to the same page, except it said processing, nothing more. A day later no change. Contacted the company online and asked several questions and their response is that I have to wait 3-5 days for a response. However I got a link to chat to an agent. I tried that link and it didn't work. A day later and no progress, another day and the order has been despatched and deliver expected 9 days after order placed. I like the stores, they have good products and prices but their online retail service needs a shake up. Far from the best.

Worst customer service ever by Jonas.
Won’t return.

Shout out to Rebel Sport! I ordered something online, under delivery instructions I put please write 'Merry Christmas Love Nana' on the box. They did that, in Christmas colours, drew a little picture, added a heart at the bottom of the exclamation mark. Went above and beyond, when I thought it was a long shot to even ask.

I went to Rebel Sport at The Base in Hamilton to buy some shoes. The service was terrible! I was ignored by everyone and when I could find what I was looking for I asked a young man for help. I had picture of the shoes I wanted on my phone so I showed him and asked where can I find these? He took me to them without a word and then just left me to it. I tried the shoes on but decided I wasn’t giving my business to a place that couldn’t be bothered with engaging with their customers. I bought the shoes elsewhere.

Bought an item in Rebel Sport online during Black Friday and my order got cancelled without prior notice after three days. Got refunded as I was using a Rebel Sport voucher, called their customer service and they would honor the price on another item of different color but they don't accept vouchers online, I had to pay using a card. On-site stores are not very helpful either as they don't deal with online orders.

What went wrong!!!

Twice I have ordered online, The parcels are late...I order because we have no local store.

The parcels never arrive on time, My son needs these to compete at NSG in chch!!!

He literally cannot swim without them, There are no places to buy them from in our area we live in.

I ordered with more than enough time, They sent from BLENHEIM of all places, We live at the end of the country(LITERALLY)...Auckland had the items in stock...FML...it's now Friday, He flys out on Tuesday early in the morning...The courier does not deliver on SATURDAYS...Aramex cannot find the parcel!!!

REBEL SPORT...Ya literally are not well organized...DONT GET ME STARTED ON CLICK AND COLLECTS🤬🤬🤬That process is another harrowing experience...It would've been shorter for my daughter to go and physically get our mokos bag and clothes, Then to wait for a staff member to find the click and collect and had 15mins to spare!!!

Terrible all round...

Over two days and items (2 pair shoes) still not despatched and now it is the weekend. They lie when they say you should get it within three to five working days!!

I had some issues with paying for a jacket which was on sale using apple pay, as the money had been taken out of my account but payment was showing declined on their end. They were extremely helpful and their customer service team was on the phone quickly with a short wait-time they then emailed me within an hour to say my refund would be processed in 3-5 business days and i ordered again using my card this time which went straight through. Their customer service was outstanding and i’m very pleased with the outcome.