adidas New Zealand Avis 

I placed my order on the 13th of March 2020. On next Tuesday (17th), I contacted their online chat support for the first time, they told me it will be shipped next day on Wednesday. I waited till Friday before I contacted again. The guy told me it's being packed and will be sent out on the same day. Still, no dispatch, so I contacted on Friday night again, they told me due to labeling issue it will be sent next week. On the 23rd, I contacted again, they told me it's being packed and will be shipped out today (AGAIN!). I specifically asked him "can you confirm that it will be sent today as I was told it would've dispatched last week?" and he replied " Yes, it will definitely be shipped according to the system". Wait and wait and guess what? No dispatch, that really p!ssed me off so I decided to send a complain email to them, and OMG their online email service is not working and not allowing me to send the bloody email! This really is totally a joke, and I can't believe it's from Adidas's official website. Don't get me wrong, I am OK to wait as long as you letting me know but Adidas How DARE you lied to your customer over,over, over and over again! This really is THE (not one of the) worst online shopping experience ever.

***UPDATE***
on the 30th of March. I emailed them regarding my order and here's what they replied
"We would like to let you know that we encountered multiple technical issue with our warehouse which has been successfully resolved on March 25, 2020.
As of the moment, our warehouse team members are doing their best to complete orders accordingly.
Your order should be dispatched anytime soon. You will be receiving an email once this order has been shipped out."

06/Apr/2020
I waited another week before I contacted them again,
and they told me my order is cancelled due to stock
shortage.
Totally waste of time. be careful when you placing any order from this scam-like company or you will end up like me. I guess i will be battling with them for the next month to get my money back.

Phone not working, App doesnt let me log in and email service to the customer service is a crap!!!

2 weeks after my order and I have no clue where the product is!!!
WTH!!

Atrocious.Inept.Archaic.Currently enduring an ongoing saga that involves both Adidas and DB Schenker. Both of whom have told me two different stories in regards to two orders. Utterly appalling.

If it was up to me I wouldn't even give them one star. ADIDAS NZ YOU'RE A JOKE !!! I ordered a pair of shoes for my toddler almost 2 weeks ago. Hadn't received any update on shipping which is already a big fail. Then yesterday they decide to cancel my item because "APPARENTLY" they're out of stock.. like wth.. wouldn't you email the person and let them know what had happened before cancelling the order. I called up customer service and the dude had no idea what was going on. I'm furious. First off, I don't know why it's still showing online as in stock when obviously they're out of stock. Two, I'm disappointed that they cancelled my order instead of letting me know what was going on.. and lastly, I'm not happy with customer service. The page is a fraud and the people have no idea what's goin on.

Really bad service. Hide the place to insert promo code. If you call 2min after the order they already can not change or cancel it. So you have to get the product and send it back and reorder it. What a waste of time for every one and waste for the environment. I expected more of a company like adidas.... really sad....

Just another Scavenger who takes ppl’s money and doesn’t deliver!

I’ll be calling the bank to get my $110 back today

Thanks for wasting ppls time 👎

Poor Customer Experience.
On the website it states the customer service team can be called 09:00 - 17:00 NZ time Monday to Friday. Each time I call, within these times it states the office is closed e.g. I have just called at 09:47 on a Thursday which is a working day and it is closed.

I tried to send an email through the online form and there are two issues.
One: there is a bug in Order Number field so I have to enter my order number twice as the focus is lost the first time you enter it, when the first character is inputted.
Once I submitted the form then I was taken to an error page stating I need authorisation from force.com so I doubt the feedback even got to them which is ironic as the feedback was how bad their customer experience was.

How am I meant to return anything if I cannot get hold of anyone?
Why do you have to call the customer service team to return anyway? This is not a normal practice.

Such a bad experience.

Adidas shop is new market not even deserve a start, it's negative if I can do that.
It offered me a worst shopping experience in NZ, they have different standards for same condition of same model shoes, one can be exchanged but the other can't. They don't listen to you and it must be customer’s fault. !!!!!!!!!NO MORE Adidas in my life !!!!!!!! I like to share this awful experience with anyone so please go somewhere else for the new shoes, leave them alone.

I've placed two orders with adidas.co.nz, the first order was never delivered, even-though Toll signed for it.. so I was eventually refunded. The second order was supposedly sent to my office, where adidas forgot to include the name of the business. Toll then signed for the delivery and returned it to their warehouse. Still waiting for the items to be redelivered..

Awful customer service. Still waiting on a refund for a pair of shoes that I returned two months ago, that starting to disintegrate the first day I wore them. They never reply to emails and while the customer service reps over the phone certainly sound like they are trying to be helpful, they are yet to get my refund claim sorted. I’m about to make the fifth round of phone calls and emails to get my refund - because at the moment they have done is taken my money and run. Avoid this website at all costs unless you want to be left with a defective product or out of pocket.

The worst customer service - they never pick up their phone!

shipping well before estimated and full quality!

Had no problem in returning my shoes (by mistake I ordered 2 sizes too small), received back my money in just around a week.

I made an mistake when ordering the bigger size than mine and called to the call center for return. They instructed me to fill the authorisation number in return form and told me that the carrier would come and collected the box. It is six days since I made request for return and no one has come and no one has contacted. I am still waiting. The return service is very inconvenient. It is disappointed for a company like that.