Was a little worried after seeing the reviews on here, especially as there was no recent ones. However, I went ahead and purchased 2 items. There was an issue with one of them, but this was sorted o... Voir plus
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Lisez les avis des autres
Thank you for high quality products that were easy to choose thanks to clear descriptions. Delivery was within expected timeframes and used my usual delivery man (Australia Post) and were in discreet... Voir plus
A young woman helped me find a product to meet my needs. She was extremely helpful in that she asked her manager for assistance as my query was an unusual one. I left my contact details and sure enou... Voir plus
L'entreprise a répondu
Thousand thanks across the world for an excellent vaginal hook, your gifts, a fast shippment and a first class packing. Hook came in as shown in video: with case for perfect storage and transport, top... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
With thousands of sex toys to choose from, Adultsmart is Australia's top adult online store. Now offering affordable, trackable international shipping, its popularity is growing fast. With an updated system and streamlined operating process, we provide some of the best prices and product quality available. All orders ship discreetly, with no company details on the package, and in many cases, orders are sent the same day. Everything shown on the site is in stock, so you can expect fast delivery without the wait. Experience the enhanced Adultsmart shopping experience today!
Coordonnées de contact
12 Production Avenue, 2217, Kogarah, Australie
- +612 9533 8803
- info@adultsmart.com.au
- adultsmart.com.au
4,9
Excellent
225 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Delivered fast well tracked discretely …
Delivered fast well tracked discretely packaged
3 juillet 2017
Avis spontané
There was initially an issue regarding …
UPDATE
The issue of the warranty has not been reaolved and now no one wants to deal with a fault. Very disappointing.
There was initially an issue regarding the warranty, with Adult Smart telling me it was covered by a company that knew nothing about it but this was eventualky corrected and everything seems ok now. Parcel delivered to the UK in only 4 days, pretty impressive.
2 juillet 2017
Réponse de Adultsmart
Policy Violation: Misleading Information
The review from Mrs. R Shaw presents a misleading picture of the experience, primarily due to the rating given. While the review acknowledges that the issue was resolved and notes that our service, including prompt delivery and product quality, was “pretty impressive,” the one-star rating conflicts with the positive feedback in the text. Trustpilot’s guidelines state that reviews should accurately reflect the customer experience to maintain trustworthiness. This discrepancy between the written comments and the rating may mislead potential customers by creating a negative impression despite a largely positive service experience.
Grounds for Removal:
Inaccuracy and Misleading Rating: The core complaint—about the warranty—was resolved, and the reviewer was satisfied with both the resolution and the delivery time. Yet, the one-star rating does not align with the stated satisfaction, thus presenting an inaccurate representation of the customer's experience.
Potential Defamation and Harm to Reputation: Reviews containing misleadingly low ratings that do not correspond with the text can unjustly harm a business’s reputation. In the Defamation Act 2005 (Australia), for example, a company can request removal of defamatory content that unfairly harms its reputation. This rating contradicts the factual experience and could impact customer perception without justification.
Supporting Documentation:
The reviewer’s comment confirms the initial issue was resolved to their satisfaction and highlights positive elements, such as prompt delivery.
Trustpilot’s own guidelines on accuracy require that reviews should reflect the true nature of the customer’s experience.
Request for Review Removal We request that Trustpilot consider removing this review due to its misleading nature, which may negatively impact our business reputation despite resolving the customer’s initial concern. Removing this review would align with Trustpilot’s commitment to fair and accurate representation, fostering a transparent platform for all users.
Fast and private
20 juin 2017
Avis spontané
verry gooooooood
13 juin 2017
Avis spontané
5 star all the way.
5 stars all the way.. Knocked on my door bright and early. Very polite. Would recommend for sure.
12 mai 2017
Avis spontané
I haven't used my new toys yet but very …
I haven't used my new toys yet but very excited to on the weekend...very happy with the range of products you have and the quality is excellent....delivery was descret and didn't take long at all ...will happy to buy again ...and recommend anyone to this site ....cheers guys
12 mai 2017
Avis spontané
product was junk.
product was junk.. too small to be functional, obviously made for Asian market.
14 avril 2017
Avis spontané
Réponse de Adultsmart
We offered to replace at discounted price as the size is clearly indicated on the product description page.
Easy shopping and quick delivery.
9 avril 2017
Avis spontané
got no complaints good customer service
4 avril 2017
Avis spontané
Very quick delivery Excellent service
4 avril 2017
Avis spontané
Great company, great service and great products.
Quality products at good prices plus fast shipping.
27 mars 2017
Avis spontané
First time buyer with no hesitation in returning
Thank you for high quality products that were easy to choose thanks to clear descriptions. Delivery was within expected timeframes and used my usual delivery man (Australia Post) and were in discreet packaging. He could have been delivering shoes. While shoes are pleasing, these products were more so ;). No weird messages etc so security worries of a newbie were unfounded too.
24 mars 2017
Avis spontané
Great Service
Good prices though of course can be better, quick dispatch quick arrival no hassles. Love that sort of shopping
17 mars 2017
Avis spontané
Excellent service in every way
Excellent service in every way, really impressive.
15 mars 2017
Avis spontané
Good service
I received prompt responses from Adultsmart team. I would buy from them again.
4 mars 2017
Avis spontané
Good service
Reasonable prices, good selection, fast service and reasonable shipping.
Thanks, I will come back.
27 février 2017
Avis spontané
Baci Lingerie
Very happy with the quality of the purchase of Baci bra, underwear, strapless bra and very good price.
27 février 2017
Avis spontané
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