Advantis Avis 

I spoke to a gentleman called Oliver, You have been a huge credit to your employer. I am appreciative for your aid & assistance & lack of judgement to my circumstances. I hope your management have the ability to read this & see how approachable & understanding you are. As a sole carer of my wife & having no support & drowning in debt & enforcement officers on my back from other creditors, i thought i would be over seen & struggle even more so. However Oliver was respectful & gave me time & not feel rushed. Gave me 30days to organise help for my debt with no shame needing a bit of time. Even suggested a organisation with contact numbers, website, opening hours which will be hugely beneficial.

Fraudulent. Don't engage with them. They'll send a letter requiring payment of tax. You pay promptly. They provide emailed receipt. Then they send ANOTHER demand letter. You go online to remonstrate, but they assert that your email and password are wrong so you can't access your "account". You know the details are correct but you change the password anyway. Again, they assert it's wrong. You email them to complain. They send an automatic email demanding a lot more of your personal details. See how they work? Don't touch them!

Emily was helpful, understanding and efficient.

I received so much help today and got things set up quick and affordable. 5*****

Sophie was very helpful! Thanks!

I had been contacted from Advantis by letter and text regarding claiming money back for the HMRC.

I called them for more information and was told that I owed outstanding income tax from the last financial year.

I was told that I had already been sent a letter regarding this matter from the HMRC last month.

During the call i explained that I had received no communication regarding my tax and would need to contact the HMRC myself to verify what was going on.

Their advisor was very conscientious and provided me with the contact details to the tax office so I could look into this further.

Upon enquiring with the HMRC they have confirmed that they still have not calculated my tax for the last financial year and no money was owed from the previous one.

I am very concerned that this is a scam and have yet to receive any contact after bringing this to their attention.

**Update** I have changed my review form 1 to 3 stars as Advantis have finally got back to me and explained in more detail what the debt was for.

However initial communication was poor with just a letter saying I owe money to the HMRC with no context.

The fact that I had to call them and email their complaints department twice to get the information needed was not the best.

I did also contact the HMRC through their website as it was impossible to get through to them via phone call and they informed me that there was no debt owed from the last 2 years.

If I knew this was from income tax from 2020 originally (I had no contact from HMRC regarding this) then that would have given me a better understanding as to why they were contacting me.

I believe better communication and practices from both parties needs to be addressed.

Fantastic company had 2 calls with them and no long waiting..Both calls was very professional and the 1st gentleman was a star. Account was put on hold for 30 days so I could sort something out. The 2nd call was only 2 days later and again the lady was brilliant and she made my day with laughter.. Super company to deal with and bill was settled too.10_10.Last thing they don't make a penny for the work they do for DVLA so don't hide from them as they will help.

Sophia made my life easy.

Chloe G was
Very helpful

ADVANTIS use an automated system to harass me about a debt that is not owed
They have now contacted me three times
They are not interested in me
There client owes me nearly £700 not the other way around
SCAM ARTISTS
I have contacted you and told you that the money was paid and you are still hassling me. Nothing that you say changes how I feel about you!!

Thanks for your help oliver

The chat went well and was really helpful in setting up payment

The person I spoke to today was very helpful, I have tried getting this resolved by telephone but unfortunately with complications. Now resolved with patience and understanding

Very helpful and patient advisor. Payment plan sorted without any issues.

I was so scared. Charlotte from Advantis made me feel safe and heard. No unrealistic demands were placed on me. Various options were explored and presented to me to clear my debt. After all a financial assessment showed I was unable to repay at this time and a solution was still found. I feel so much relief having addressed what felt overwhelming due to the professionalism, realism and kindness of this team. Thank you

There is a lot of empathy in the engagement and finding a resolution.

Oliver was very helpful, the service was great and I feel a sense of relief knowing I have a payment plan in place

I received a text message from Advantis with a letter attached. Within 20 minutes of receiving it, I called their customer service team and spoke with someone named Ryan.

After completing their security checks, I asked for more information about the account in question. Once I understood what the matter related to, I explained that I would call back later in the afternoon to discuss it further after gathering the relevant information.

The attitude and tone of the agent were extremely disappointing. I was repeatedly pressured to deal with the matter immediately simply because I had called in. At no point did I refuse to pay or avoid discussing the account — I only requested time to properly review the information first.

Despite this, the agent continued to pressure me and would not allow the conversation to end respectfully, insisting that I “needed to deal with it now.” The tone throughout the call felt intimidating and unnecessarily aggressive, so I politely terminated the call.

Advantis states that it is regulated by the FCA, yet the FCA’s Consumer Duty and Consumer Credit sourcebook (CONC) require firms to act in good faith, avoid foreseeable harm, and support customers in making free and informed financial decisions — not decisions made under pressure or coercive conduct.

My experience fell far below those standards, and I hope the company seriously reflects on how it communicates with customers, particularly those who may already be in vulnerable financial situations.

The lady i spoke with was fantastic, clear concise advice. Told me how to reduce my bill without being condescending