Moorcroft Debt Recovery Avis 289

when we spoke to the agent on the phone we got repayments suitable for both sides can't fault them and very understanding

This is a horrible time in my life where I literally overnight lost a very good income and now only get state pension!
Having to deal with debt is daunting and I was dreading having to deal with debt collectors.
Moorcroft's agents have been compassionate, helpful, understanding and non-judgemental.
Thank you!

Very nice and understandable staff and Service i was treated with proffetional and excellent service. The person listened to all my problems and situation and provided me with the best service. I'm very very happy with their service , staff and company.

Excellent experience

Extremely supportive and helpful.
Explained my options very clearly and suggested a realistic payment plan. Not aggressive, or judgemental, just practical and sensible.
Helped me to set up monthly payments that will resolve the debt.

Absolutely outstanding Customer Services.

Spoke to wonderful representative named Kai, he listened to everything I had to say,he understood the issues I have both financially and medically I felt completely at ease with him.
I've spoken to moorcroft representatives before and found them all to be knowledgeable about issues people face and they have all treated me with respect.
I even told one representative that their customer service department need to give lessons to other companies, in how to treat people..

The lady was very kind and understand my situation!

So I understand as a debt company, the reviews will never be positive, but I just need to outline how ridiculous this website is. The only way for you to access your account online is by having the Moorcroft reference number, even though there's supposed to be a secure portal that you can register using your email and password. When you go back to log in, you cannot log in using your email and password you just used to create the account. You can only use the Moorcroft reference number. Now, I don't know about you, but 90% of the times, most people will not have access to their Moorcroft reference number because they'll use it once to set up the account and never again. What's the point of asking for your email and password if you are unable to log in using this?

Really helpful and friendly. I was very worried about arranging a payment plan but it was very simple with no judgement.

Moorcroft are a brilliant company they listen to what you have to tell them with no problems at all

Easy to get through any situation without a lot of stress thank you for your help today

Very easy to deal with I didn’t even have to talk to any one on the phone it was all done through text and on there website it was quick and easy to arrange a payment plan I had to wait a couple of days for them to reply by email to see if they accepted the plan but it was very affordable so It wont impact my monthly income iv felt overwhelmed with other debt collection company’s but these I didn’t panic once I see how straight forward it was to set up a plan and how reasonable they are.

Superb service, well done !!

I didn’t have much direct experience with this company, so I can’t comment in detail. The process was straightforward, but I would need more interaction to give a full review.

Moorcroft sent us a letter claiming we owed an HMRC PAYE balance.

The first thing I did was log into HMRC PAYE directly. There is no debt. Zero matches zero.

I tried to resolve it through their web chat. The agent (name removed by Trustpilot's request) wouldn’t explain anything unless I first provided more information about the company. That’s where I stopped.

There are three BASIC things you should expect in a situation like this:

1. If someone claims you have a debt, they should not need to collect more information from you just to explain it. The reference number provided should already identify the case.

2. They should be able to show clear proof that the debt actually exists.

3. They should be able to clearly explain why they are the party authorized to collect or resolve it.

Moorcroft couldn’t do any of the above.

Instead, the conversation immediately turned into “give us more details and then we’ll talk.” That’s not how this is supposed to work.

I’m not calling them either. No reason to hand over a phone number when the underlying claim doesn’t check out.

Looking at other reviews, the pattern seems consistent. People question the debt, and the response is some version of “contact us so we can help.” That’s not an answer. It comes across as an attempt to gather more information rather than provide verification.

Based on this experience, the process felt less like a straightforward debt resolution and more like an attempt to gather additional information before providing any verification.

At a minimum, I would advise others to proceed carefully, independently verify any claims with HMRC, and think twice before sharing additional details until the debt is clearly substantiated.

Follow-up - 23 March 2026:

Following this review, I was contacted through Trustpilot and asked to provide additional personal and company information (including full name, phone number, and reference details) so they could “recognize” the case.

This is the same issue described above.

At no point has Moorcroft provided any proof that the alleged debt exists, nor explained the basis of the claim. Instead, the process again starts with a request for more information from me.

I am not comfortable providing additional data to obtain basic validation of a claim that should already be fully documented on their side.

If a debt is legitimate, it should be possible to:

1. Identify it using the reference already provided
2. Show evidence of the liability
3. Explain their authority to act

None of that has happened.

This follow-up request reinforces my original concern: the burden is being placed on the recipient to provide more information before any verification is offered.

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I am willing to review and respond to any evidence they provide that clearly identifies the alleged debt and its origin. They should already have sufficient information to locate this case from their own records. They may respond in writing to the company address on file, without requiring any additional personal or company data beyond what has already been supplied.

Follow-up to Moorcroft's response on 23 March 2026:

Thank you for the reply.

Identity verification may be appropriate at some stage, but it does not address the issues raised.

The concerns remain the same:

1. A reference number was already provided. That should be sufficient to identify the case without requesting additional information just to explain the claim.
2. No proof has been provided that the alleged debt actually exists.
3. No explanation has been given as to why Moorcroft is the party authorized to collect or resolve it.

Your response again asks for more information from me, but does not address any of these three points.

Providing a general HMRC link does not resolve this. Logging into HMRC directly showed no such liability.

As stated previously, I am willing to review any evidence that clearly identifies the alleged debt, its origin, and your authority to act. You should already have sufficient information in your records to locate the case. You may respond in writing to the company address on file.

Until then, the issue remains unresolved.

Professional and helpful from start to finish of my call.
Understanding of my situation and able to agree an outcome that worked for both parties. l honestly felt a sense of relief after our discussions.

My experience with moorcroft are very understanding and friendly and helpful to people who don’t have much that are paying a debt

Indian tried to scam me workin in moorcraft

Moorcroft sent a letter to my home address claiming I owed money. When calling them they stated that Paypal had instructed them to collect a debt.
I contacted Paypal immediately who informed me that there was no money owed.
When I called Moorcroft back they stated that I was incorrect and the money was owed but they couldn't provide me with any details of the debt and it's origins!
100% scam artists.
BE VERY CAREFUL WITH THIS COMPANY.

Friendly and efficient service 9