Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great an... Voir plus
L'entreprise a répondu
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months... Voir plus
L'entreprise a répondu
You flood our rivers and seas with sewage, overcharge us for a basic a commodity, your directors take huge dividends whilst we struggle with the cost of living. Also you have bodged a water meter inst... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Coordonnées de contact
Tamblin Way, AL10 9EZ, Hatfield, Royaume-Uni
- affinitywater.co.uk
3,5
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very bad experience
Very bad experience.
Its impossible to speak to a advisor as its always que start from 17th position.
I have tried over 5 times since last December but unfortunately still i couldn't speak to a advisor.
20 juillet 2026
Réponse de Affinity Water
Hi there, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience. Our phone lines have been incredibly busy recently, you can use this link here to see how many people we have in the queue and average waiting times - https://www.affinitywater.co.uk/contact/movinghome. - Becky
Great customer service very helpful
Great customer service very helpful. Highly recommended.
6 juillet 2026
Réponse de Affinity Water
Hi Saleem, thank you for your lovely review. We're so pleased that you had a positive experience with us. Thanks, Becky.
Very good customer service
Very good customer service. Genuine assistance, speedy service. Processes in place to assist and you speak to real people not bots.
1 juillet 2026
Réponse de Affinity Water
Hi Maria, thanks for the wonderful feedback! It means a lot to hear that you enjoyed your experience with us. Thanks, Becky.
Trying to reach a sales person for…
Trying to reach a sales person for weeks. Eventualy when someone helped me no one got back to me.
Terrible.sales service and customer experience
30 juillet 2026
Réponse de Affinity Water
Hi Kyle, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience. Our phone lines have been incredibly busy recently, you can use this link here to see how many people we have in the queue and average waiting times - https://www.affinitywater.co.uk/contact/movinghome. - Becky
After a long wait for an operator on…
After a long wait for an operator on the phone call, every thing was delt with very efficiently and politely.
27 juillet 2026
Réponse de Affinity Water
Hi Stephen, thank you for your review. We're glad you had a great experience with us! Thanks, Becky.
My query regarding hosepipe ban was…
My query regarding hosepipe ban was treated to my satisfaction.
24 juillet 2026
Réponse de Affinity Water
Hi Breaky, thank you for taking the time to leave us a review. We're delighted to hear you had a positive experience with us! Thanks, Becky.
A really lovely company to deal with
A really lovely company to deal with - the best of any utility company I’ve ever dealt with. They answer promptly and are always kind polite caring and helpful
6 août 2026
Réponse de Affinity Water
Hi Rosalind, thank you for your valuable feedback. We appreciate your comments and are glad you had a positive experience. Thanks, Becky.
Réponse de Affinity Water
Hi Lloyd, we appreciate your review and are happy to hear your experience was a positive one. Thanks, Becky.
Good service
6 août 2026
Réponse de Affinity Water
Hi Anna, thank you for your review. We're glad to hear you had a good experience with us! - Becky
Customer service
GREAT CUTOMER SERVICE
GREAT SUPPORT
GOOD COMMUNICATION
REQUEST ACCEPTED
PRICE AS WELL
6 août 2026
Réponse de Affinity Water
Hi Rumi, thank you for sharing your review. We're delighted to hear you had a positive experience with us! - Becky
Applied for App 2 weeks ago
Applied for App 2 weeks ago. Problem loading, still waiting for someone to contact me
22 juillet 2026
Réponse de Affinity Water
Hi there, we advise customers to use the latest version of the app, and keep your device software up to date in order for the app to work correctly. If you are still having issues, please send us a DM with your account details and we will try to help. You can DM us on Facebook, X or Instagram, alternatively you can whatsapp us on - 07745659300. - Thanks, Becky :)
Water is a human necessity
Water is a human necessity, and affinity looks after our requirements
6 juillet 2026
Réponse de Affinity Water
Hi Chandrakant, thank you for your feedback. We appreciate you sharing your thoughts. - Thanks, Becky
Enabled me to water my pots as I'm on…
Enabled me to water my pots as I'm on the priority list
6 août 2026
Réponse de Affinity Water
Hi Mr Levene, thank you for your review. We're glad to hear you had a good experience with us! - Becky
The fact that they understood my…
The fact that they understood my situation, and replied to my enquiry.
6 août 2026
Réponse de Affinity Water
Hi Noella, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Réponse de Affinity Water
Hi Nigel, we really appreciate you taking the time to leave a review. We're thrilled that your experience with us was a positive one. - Becky
I have tried to phone so many times but…
I have tried to phone so many times but no one answer the phones
23 juillet 2026
Réponse de Affinity Water
Hi Mr Patel, thank you for your feedback. I'm sorry to hear that your experience did not meet expectations, and I appreciate you bringing this to our attention. Your comments are important to us. - Becky
Had a query Affinity Water were prompt…
Had a query Affinity Water were prompt and helpful
29 juillet 2026
Réponse de Affinity Water
Hi Rose, thank you for your review. We're glad to hear you had a great experience with us! - Becky
Excellent service
Great,the representative was polite and helpful.They answered my questions clearly.
6 août 2026
Réponse de Affinity Water
Hi Ms Palanivel, thank you for taking the time to leave a review. We're pleased to know you had a great experience with our team. - Becky
Affinity waters representative was…
Affinity waters representative was efficient, polite,helpful and reassuring
16 juillet 2026
Réponse de Affinity Water
Hi Linda, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Réponse de Affinity Water
Hi Luisa, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Becky
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