Whenever i have had cause to contact Affinity Water i have always been greeted with a kind courteous and very pleasant person whom listens to my query and always has a solution.They explain all that... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very helpful customer service, even organised a video call with myself and an engineer to find the stop tap outside my property. Also the team that was sent out to install my water meter were great an... Voir plus
L'entreprise a répondu
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months... Voir plus
L'entreprise a répondu
You flood our rivers and seas with sewage, overcharge us for a basic a commodity, your directors take huge dividends whilst we struggle with the cost of living. Also you have bodged a water meter inst... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Coordonnées de contact
Tamblin Way, AL10 9EZ, Hatfield, Royaume-Uni
- affinitywater.co.uk
3,5
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Leak fixed relatively quickly
I was really surprised at how quickly Affinity Water responded to my report of a leak in the road outside my house. They took a while to fix it but they did fix it and made a neat job of it so all in all a good service.
18 juillet 2026
Réponse de Affinity Water
Hi Ms Stephenson, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it. - Becky
Réponse de Affinity Water
Hi, thank you for sharing your review, we're glad you had a good experience with us! - Freya
The staff are polite and helpful
3 juin 2026
Réponse de Affinity Water
Hi Sean, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Can't access my new account on the app…
Can't access my new account on the app and can't set a direct debit...no use
7 août 2026
Réponse de Affinity Water
Hi Andreea, thank you for your feedback. I'm sorry to hear this and really appreciate you bringing this to our attention.
Unfortunately we cannot contact you as the reference number is wrong or the account is closed. Please contact our billing team on 03453572401. Your experience is important to us. Thanks, Freya.
No response to my email
I am still waiting for a reply to my email about change of address, sent eleven days ago.
7 août 2026
Réponse de Affinity Water
Hi Rosemary, thank you for your feedback. I'm sorry to hear this and really appreciate you bringing this to our attention.
Unfortunately we cannot contact you as the reference number is wrong. Please contact our billing team on 03453572401. Your experience is important to us. Thanks, Freya.
Prompt action to my request followed by…
Prompt action to my request followed by swift conclusion.
Knowledgable and pleasant call handler, who put my mind at rest by settling my enquiry.
7 août 2026
Réponse de Affinity Water
Hi Jill, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Becky
Called to ask about the money owed for…
Called to ask about the money owed for my bill. She couldn’t provide an answer. I now have to wait for I do not know how long for the bill to come through.
Just extremely unhelpful.
24 juillet 2026
Réponse de Affinity Water
Hi Andreea, thank you for your feedback. I'm sorry to hear this and really appreciate you bringing this to our attention.
Unfortunately we cannot contact you as the reference number is wrong or the account is closed. Please contact our billing team on 03453572401. Your experience is important to us. Thanks, Freya.
Very slow to respond to requests
Very slow to respond to requests, even major ones like moving house, yet very quick to send out letters demanding payment for bills on the property you're waiting for them to move your account to.
Phoning is a waste of time as they don't answer, and the chat is run by an AI.
They also seem to ignore multiple reports of leaks that have existed for years, yet ban the use of hosepipes.
The sooner they're re-nationalised, the better.
1 juin 2026
Réponse de Affinity Water
I'm so disappointed to read this, Rick.
Thank you for taking the time to share your experience with us and we'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Freya.
Have always had a good experience from…
Have always had a good experience from this company
29 juillet 2026
Réponse de Affinity Water
Hi David, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Réponse de Affinity Water
Hi Jerry, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Becky
Very nice,and Good collaboration.
5 août 2026
Réponse de Affinity Water
Hi Lucrezia, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Réponse de Affinity Water
Hi Mrs Desai, thank you for sharing your review, we're glad you had a good experience with us! - Becky
I had to ring you 3 times and each time…
I had to ring you 3 times and each time I was told the waiting time was 20 minutes. Then after about 18 the waiting time went up. I don't want to spend all that time holding a phone to ask a question.
27 juillet 2026
Réponse de Affinity Water
Hi Jacqui, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Becky
The call handler was helpful bur unable…
The call handler was helpful bur unable to resolve my issues. Please contact me as soon as possible.
3 août 2026
Réponse de Affinity Water
Hi Robert, thank you for taking the time to leave your feedback. We appreciate hearing about your experience. We do not have your details on this platform, please DM us via, Facebook, X or Instagram, alternatively you can Whatsapp us on - 07745659300. - Thanks, Becky
Réponse de Affinity Water
Hi Anthony, we appreciate your review and are happy to hear your experience was a positive one. Thanks, Becky.
Spoke to very nice helpful assistant
Spoke to very nice helpful assistant, after quite a long wait.
15 juillet 2026
Réponse de Affinity Water
Hi Sue, thank you for your valuable feedback. We appreciate your comments and are glad you had a positive experience. Thanks, Becky.
Quick response and resolution of…
Quick response and resolution of problem for a customer seeking a contract for the first time
6 août 2026
Réponse de Affinity Water
Hi Ben, we're grateful for your review and delighted that you had a great experience with our team. Thanks, Becky.
Lady to whom I spoke was extremely…
Lady to whom I spoke was extremely helpful and the call was answered very quickly..
27 juillet 2026
Réponse de Affinity Water
Hi Diana, thanks so much for your kind review. We're pleased to know we were able to provide a great experience. Thanks, Becky.
Réponse de Affinity Water
Hi Robert, thank you for taking the time to leave us a review. We're delighted to hear you had a positive experience with us! Thanks, Becky.
Good service
6 août 2026
Réponse de Affinity Water
Hi there, we really appreciate your feedback. It's great to hear that you were happy with the service you received. Thanks, Becky.
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