Affinity Water Avis 

I had a very bad experience, I have an ongoing leak from in my property . Damaged my kitchen cabinets and I call every day and no one can give me a clear answer. They continuously lie to me and so frustrated. Worse experience I ever had with a utility company

It's not been possible for me to set up an online account. Nobody at Affinity Water knows why.

Quick, professional, polite assistance received

Understanding that I needed to pay my water rates by direct debit.

Customer good service

Your technician, Gareth was extremely helpful and explained what’s happening

I was able to find out that I was in fact on the priority register

Moving into a new property is stressful enough but your site was easy to navigate.

And can’t find out how much i owe

If I could give no stars I would. After 20 plus years of bullying and targeting my property because it is on a private road and easy to constantly do works to fix supposed leaks that they have never found in 20 years, just to fill their leak fixing quotas, the latest dig was carried out nearly 2 weeks ago. No one has been back to cover my drive, it has been 2 weeks exposed. I believe after another challenge from me that they hate, because they know that there was never a leak, they have now left this to go on and on because they can being a large utility company they can do what they want to little resident. Its appalling behaviour.

Further to my previous review, if Affinity would like to call me and explain why my road is still shut after two weeks, feel free

There’s a water leak on Gerrards cross High Street outside the packhorse pub, that has been bleeding water for well over a month. It has been frequently reported by both myself and many neighbours, yet nothing has been done!

From bad to worse, and still cannot access the account. I have wasted several hours with Affinity water on the phone, each time they claim the issue with my account access is fixed and need to wait another day. A day and weeks goes by and nothing, still doesn't work. It's been months now, and even though I have set up a CCP I cannot access the account to see the reason for their high charges and now we have received a letter stating this CCP could affect our credit score, we don't even know what other payment options are available... as we still can't access the accoung

Failure to fix a leak. Failure to fit a stopvalve. Failure to turn on arranged and agreed date to fix problem. By far the worst company to deal with - incompetence at every level. Desperate. If this goes back in to state ownership then all staff must be sacked first - you HAVE to start again.

I was able to get everything sorted out with no issues.

I don't think I've had cause to give anything other than 5*s in the last 5yrs. However I received my email - your bill is ready - on 30 June. After several attempts to open it I rang up and a lady said there were a few problems after an update and I asked for a paper copy. I did a survey and mentioned the bill hadn't arrived. This survey I have given 1 star because it has still not materialised. I thought maybe 2wks but it's more like 5 now. I have managed to find out how much I will be paying for the next 6mths, £16, but I like to see all the figures, usage/ charges etc. Please expedite. Becky has replied to the above and is asking billing to look into this so hopefully I'll be back to my usual 5* rating soon. Thank you Becky.

I have informed Affinity water of a leak on the Langley Park Road down the end where the Red Lion is outside the new static homes site since the 30 July but nothing is being done. Each time I phone after waiting for a considerably time for my call to be answered I get a different response. A man I'm told is a manager called Erin has been very good and helpful but others have lied to me which I find very distressing. They say the are waiting for a permit from the council that can take up to 6 weeks in the drought season. I am horrified at the amount of water that is being wasted. If they have visited the site they should leave a sign like to the police do and give information on time the leak was reported and what they are going to do about it. Ben at Buckinghamshire council said that Affinity water was lying and that they don't need a permit for digging up the road and was very rude about the company. Please fix the leek and STOP waisting thousands of litres of water every hour.