My afro hair craves moisture and these products deliver all without too much oily build up. I am using the oils, Nourish and Restore oils on a daily basis. These products are aptly named, my hair does... Voir plus
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I have been using Afrocenchix products for over 3 years now.The products smell amazing and help me and my 3 daughters maintain our afro hair. There are always great deals to take advantage of. Duri... Voir plus
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Your product was recommended by a friend who uses your products on her natural hair. I love the smell of your products the way it makes my coiled hair shine and keep it's curls and the LOC system whic... Voir plus
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Great, natural, quality products, fast delivery, nice packaging. My only criticisms: 1. The dispenser pump for the hair oil is sometimes difficult to unlock. 2. The Moisture Locking hair oil bott... Voir plus
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À propos de l'entreprise
- Fournisseur de produits de beauté
- Magasin de produits de beauté
- Entreprise de cosmétique
- Industrie cosmétique
- Magasin de produits capillaires
- Boutique de santé et beauté
À propos de Afrocenchix
Écrit par l'entreprise
Afrocenchix: Making Natural Simple
In 2008, Afrocenchix embarked on a mission to discover the ideal, health-conscious, and user-friendly products for Afro Hair. Recognizing the uniqueness of every curl, coil, and kink, we curated a line of vegan products that seamlessly combine organic ingredients with the synergy of thorough research and personal hair experiences.
Our product range, spanning from sulphate-free cleansers to nourishing conditioners and innovative styling solutions, is meticulously crafted to nurture and safeguard Afro hair, regardless of its texture or type. We take pride in formulating products that align harmoniously with Afro hair's natural structure, facilitating the attainment of healthy, vibrant locks from root to tip.
Beyond offering exceptional products, Afrocenchix has cultivated a community centred on self-love and empowerment. We firmly believe that embracing one's natural hair is a compelling declaration of self-acceptance and pride. Serving as a platform that honours the versatility of natural hair, Afrocenchix is dedicated to supporting individuals throughout their unique hair journeys, whether they prefer coils, braids, afros, or protective styles.
At the core of Afrocenchix is a commitment to sustainability. Each product reflects our dedication to minimising environmental impact through eco-friendly packaging and ethical sourcing practices.
Join us in celebrating the beauty of natural hair and the joy of embracing your authentic self. Experience the essence of natural hair care with Afrocenchix – where science, nature, and community intertwine to create a transformative journey.
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Coordonnées de contact
Watford Metro Centre, Unit 13, Dwight Rd , WD18 9SB, London, Royaume-Uni
- info@afrocenchix.com
- afrocenchix.com
4,4
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brilliant product and received on time…
Brilliant product and received on time as usual 😀
26 février 2025
Réponse : Afrocenchix
Hi Jocelyn,
Thank you for your feedback! We're glad to hear you found our product brilliant and that it arrived on time as usual! We appreciate your continued support.
Great brand
Great brand, great products! Been a steady customer going on something like 3 years now! Got hooked on the subscription feature which I think is fantastic!
20 février 2025
Réponse : Afrocenchix
Hi Aderonke,
Thank you for your fantastic feedback! We're thrilled to hear you think we're a great brand with great products. We're also delighted you've been a steady customer for three years and that you're enjoying our subscription feature! We truly appreciate your loyalty and support.
Réponse : Afrocenchix
Hi Lesley,
You're very welcome! Thank you for your feedback and for being a part of the Afrocenchix community. We appreciate your support!
Smooth, Seal, Sheen!
Purchased the Smooth, Seal and Sheen triple pack and it is amazing. I have quite light hair and don’t generally add any products to my hair as they seem to be very ‘heavy’ and make my hair look like a ‘drowned rat’ when applied. These 3 products are the first products I’ve ever used that do not have the ‘drowned rat’ effect on my hair. I love it so far. So much so that I purchased the shampoo and conditioner! Definitely recommended and I can now moisture and seal the moisture without looking like I’ve put a bottle of cooking oil on my hair! Thank you Afrocenchix 🙏🏽
12 février 2025
Réponse : Afrocenchix
This is fantastic feedback, Jacqui! We're thrilled to hear you're loving the Smooth, Seal, and Sheen triple pack, and that you're experiencing the benefits of our products without any unwanted "drowned rat" effect.
It's wonderful that you've found a combination that works so well for your hair, allowing you to moisturize and seal without feeling greasy. We appreciate you sharing your experience and recommending Afrocenchix to others.
We're always striving to create products that meet the diverse needs of our customers, and your positive feedback is a testament to our commitment to quality and effectiveness.
Thank you for being a valued customer, Jacqui!
I use Afrocenchix monthly and am never…
I use Afrocenchix monthly and am never disappointed, their products are amazing
3 février 2025
Réponse : Afrocenchix
Hi Sophia,
Thank you for your wonderful feedback! We're thrilled to hear you're consistently happy with our products and that you've chosen Afrocenchix for your monthly haircare routine. We appreciate your continued support!
I received my parcel in time
I received my parcel in time, well packaged. I have not yet tried the products. The satin caps are very well made and fit on the head well. So far I'm happy with my order.
5 février 2025
Réponse : Afrocenchix
Hi Cheryl,
Thank you for your feedback! We're glad to hear your parcel arrived on time and well-packaged, and that you're happy with the quality and fit of the satin caps. We hope you enjoy trying the other products soon!
I bought the Swish sulfate-free shampoo…
I bought the Swish sulfate-free shampoo and the Seal-In oil. I absolutely love the smell of both. The shampoo has a great citrus scent that lasts long after drying. It made my hair feel soft after washing and was easy to detangle.
27 janvier 2025
Réponse : Afrocenchix
Hi Chandra,
Thank you for your lovely feedback! We're delighted you love the scent of the Swish shampoo and Seal-In oil, and that the shampoo left your hair feeling soft and easy to detangle. We appreciate you sharing your positive experience with Afrocenchix.
Disappointed - Left hair dry and not moisturised
Products came quickly but I do not like them. They left my hair very dry the leave in moisturiser is so think you can’t squeeze it out the bottle u have to take the top off and stick my finger in to try and get some out. Retro Rich is so much better.
9 février 2025
Avis spontané
Réponse : Afrocenchix
Hi The Robinsons,
Thank you for your feedback. We're sorry to hear that you didn't have a positive experience with our products and that they left your hair feeling dry. We also apologize for the inconvenience you experienced with the leave-in moisturizer bottle.
We understand that everyone's hair is different and what works for one person may not work for another. We appreciate you giving our products a try and we'll be sure to pass your feedback along to our product development team.
If you'd like to discuss your experience further, please don't hesitate to contact us at info@afrocenchix.com. We'd like you to have a positive experience with Afrocenchix and would love to understand more about what happened.
I had a positive experience
I had a positive experience. The products I ordered online were delivered quickly and they met my expectations.
27 janvier 2025
Réponse : Afrocenchix
Hi Kadia,
Thank you for your positive feedback! We're pleased to hear your online order was delivered quickly and met your expectations. We appreciate you choosing Afrocenchix.
I can't write a review as I bought the…
I can't write a review as I bought the products for a friend. But she love it.
23 janvier 2025
Réponse : Afrocenchix
Hi Julie,
Thank you for sharing that! We're so happy to hear your friend loves the products. We appreciate you thinking of Afrocenchix!
Absolutely love these products!
Absolutely love these products for my daughters hair. Smells amazing and really nourishes her hair. Shampoo and conditioner was lovely and didn't need much. Hair oil and spray is also brilliant. Customer service was excellent and responded quickly to a query I had. Really well packaged too. The only thing we have struggled with is the bottle for the nourishing hair cream. It's hard to get the product out. But other than that super happy. ☺️🙏
4 février 2025
Avis spontané
Réponse : Afrocenchix
Hello Kerry,
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you and your daughter love our products. It's great to know that our shampoo, conditioner, hair oil, and spray are working well for you and leaving your daughter's hair smelling amazing and nourished.
We appreciate your feedback about the bottle for the nourishing hair cream. We'll definitely take this into consideration to improve our packaging in the future.
We're also glad to hear that our customer service team was able to assist you quickly and that your order was well-packaged. Your satisfaction means a lot to us.
The order came quickly
I liked the way when I was making the order they suggested other possible items I might want. And the order came very quickly
21 janvier 2025
Réponse : Afrocenchix
Hello Sonia,
Thank you so much for your positive feedback! We're delighted to hear that you appreciated the product recommendations and that your order arrived quickly. We strive to provide a seamless shopping experience and it's wonderful to know that we met your expectations.
Good service great products
21 janvier 2025
Réponse : Afrocenchix
Hello Pat,
Thank you for your kind review! We're delighted to hear that you found our service to be good and our products to be great. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
The last two subscribed orders the hair…
The last two subscribed orders the hair moisturiser was far too thick. We have tried to add water to it but it doesn't make a difference. Making the product un-squeezable.
Usually this does not the case for your hair moisturiser. Have tou made a change ?
21 janvier 2025
Réponse : Afrocenchix
Dear Saphire,
Thank you for reaching out and for sharing your feedback about the recent consistency of our hair moisturiser. We sincerely apologise for the inconvenience you’ve experienced.
We’d like to assure you that there have been no changes to the formulation or consistency of our hair moisturiser. What you’ve described is certainly not the standard quality we strive to deliver, and we’d like to investigate this further to ensure it doesn’t happen again.
To assist you better, could you please contact us directly at info@afrocenchix.com with the following details:
Your order number(s)
A photo or description of the product’s consistency
Any other relevant information
This will help us address the issue promptly and ensure you receive the high-quality product you expect from AfroCenchix.
We truly value your feedback and are committed to making this right for you. Thank you for your patience and understanding.
Réponse : Afrocenchix
Dear Mr. Whincup,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that you find our product to be of good quality and reasonably priced. At AfroCenchix, we strive to provide high-quality hair care solutions that are accessible and effective, so your kind words mean a lot to us.
Nice products but the moisture cream is…
Nice products but the moisture cream is so thick that you can't squeeze it from the bottle properly. Why not put it in a different container or make it not as thick?
Also it took me over a minute to unscrew the shower conditioner pump.
20 janvier 2025
Avis spontané
Réponse : Afrocenchix
Hi Tel,
Thank you for sharing your feedback.
We're glad to hear you like our products! We apologize for the inconvenience you've experienced with the moisture cream and shower conditioner pump.
Your suggestion to put the moisture cream in a different container or adjust its thickness is valuable, and we'll definitely consider it for future improvements. We'll also look into making the shower conditioner pump easier to use.
Please email us at info@afrocenchix.com to address your concerns.
How quick my product came in the mail
How quick my product came in the mail.
Easy to order on website.
5 star review for the best discovery of quality hair products for black hair.
9 janvier 2025
Avis spontané
Réponse : Afrocenchix
Hi Ava,
Thank you so much for your fantastic review! We’re thrilled to hear that your product arrived quickly and that you found ordering on our website easy and hassle-free. It’s also wonderful to know that you consider our products the best discovery for quality hair care for black hair—that means so much to us!
We truly appreciate your 5-star rating and your support. Thank you for choosing us, and we look forward to serving you again soon!
Great products fast delivery
Love these products they are great for my daughter's hair
They smell amazing and are all natural. Very swift delivery service as well
16 janvier 2025
Réponse : Afrocenchix
Hi Jess,
Thank you so much for your lovely review! We’re so happy to hear that our products are working great for your daughter’s hair and that you love the amazing, all-natural scents. It’s also wonderful to know that you’re pleased with our swift delivery service—we always aim to make the process as smooth as possible for our customers.
We truly appreciate your support and kind words. Thank you for choosing us.
Received incomplete product
I ordered a travel and I had missing products as per the description provided. I was missing a mini shampoo and conditioner bottle from the set. Truly disappointed to have received an incomplete order
26 novembre 2024
Réponse : Afrocenchix
Hi Nadege,
We apologize for the inconvenience and disappointment caused by receiving an incomplete order. Your concern is important to us.
Please send us an email at info@afrocenchix.com with your order details, and we will address the issue promptly and ensure that you receive the missing mini shampoo and conditioner bottles.
Thank you for bringing this to our attention.
Good purchase experience and delivery
Good purchase experience and delivery. Able to track order and it came with 2-3 days.
14 janvier 2025
Réponse : Afrocenchix
Hi Linda,
Thank you so much for your review! We’re so pleased to hear that you had a good purchase experience and that your order arrived within 2-3 days with easy tracking. We always strive to make the process smooth and efficient for our customers, so it’s great to know we’re hitting the mark for you.
We truly appreciate your support.
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