Airportparkingextras Avis 

I recently made a booking for Heathrow Terminal 2 airport parking through compareairportparkingextras.co.uk (a.k.a. airportparkingextras.co.uk) and I subsequently collected my car from level 4 of Terminal 2 at the end of my trip through a company called Green Oaks Park and Ride.
I was very disappointed to see evidence of unauthorised use of my car.
- My personal belongings were taken out of storage compartments and dumped at various places.
- Half eaten chocolate bar was left on the back seat.
- Unrecognised charging cable was left in front of the front passenger seat and my charging cable was pulled out.
- The driver seat was soaking wet including the cushion resulting in wetness in my clothes on my return home.
- About £10 worth of £1 coins were taken from the central storage compartment.
- The driver who handed over the car key and the terminal parking ticket to me wasn't interested to see my car collection receipt and just disappeared quickly.
The e-mail address supplied on the car collection receipt also does not work, as my e-mail to them got bounced back by the system. This increased my suspicion on these companies.
I wrote an e-mail to Compare Airport Parking Extras Ltd and asked for a compensation. All I received was an apology for inconvenience. According to their terms and conditions, it is my responsibility for my belongings. So, their terms and conditions protect their business and allow their third party service providers to help themselves to take any of our belongings. It is a clear business malpractice.
Anyone looking to find a parking service should avoid the two companies mentioned above and go to other more reputable businesses.

Easy drop off with their Meet and Greet service at Heathrow Terminal 5. TERRIBLE wait for our car on our return for over an hour after the initial call to them to tell them we had landed/collected luggage as requested. I then had to call the office a further 4 times to find out what was happening - when was our car being delivered, why the delay, IF our car had been delivered, why it was left unlocked (the key was left on the front tyre). With all the messing around and having to wait and then call to find out what was going on, we subsequently missed the 10 minute time limit on the parking ticket and had to pay again to leave the car park. I appreciate that there was a staffing issue that day but some communication would have been nice. I have emailed a complaint but that too has been ignored. AVOID!

Phoned 20-30 minutes before arriving at Terminal 5 as requested. They didn't answer the phone so left a message. Rang when I got to the Meet and Greet area and they hadn't picked up the message so ended up having to wait another 20-30 minutes which apparently was my fault!! Then I had to pay for the parking ticket which was now £11.50. This, incidentally, isn't highlighted in their terms and conditions. Casually mentioned right at the bottom. So actually their quote isn't competitive with other Meet and Greet operators. This is the worst Meet and Greet service I've used as they don't have a desk or agent at the Meet and Greet area. My advice avoid at all costs.

Had to wait 2 hours for my car to be returned by the Super Saver driver! I was first told that the driver would arrive in 15 minutes. 40 minutes later, I called again to check where the driver was and was then told that my car was stored at a wrong place due to their mistake, so it requires another hour for the driver to send my car to airport. Had to wait 2 hours in the cold after a long overnight flight! I paid more for the Meet&Greet service as it supposed to be quicker and easier than off-site parking, but didn’t get what I paid for. Airportparkingextras doesn’t have customer service at all. No reply to any emails sent to them apart from auto acknowledgement.

A very good price for meet and greet compared to other providers. Bear in mind you still have to pay the £7.50 each time the car is parked if you are going to the Heathrow T3 Short Stay like us. Easy to contact. A delay of 20-30 mins at each collection/drop off point, but they kept us updated via telephone.

Had to cancel parking at Bristol. They kept sending me emails with links that didn’t work. Finally contacted company parking with directly and they did not know about cancellation. They cancelled for me but still no response from airport parking extras and no sign of a refund. Steer clear of using this company is my suggestion after 3 weeks of frustration and now out of pocket!

This company was via compare.com. This company should never be trading. They don’t deserve the 1 star as well.
My vehicle was damaged and my dash car, front was stolen and ready dash cam was disconnected.
They are a fraud company and should be stripped of trading out of any airport.

Disgraceful company who have no right to the 1 star I had to give them.
From the onset, the person collecting my car was rude, surly and spent the whole time on their phone. I was told I had to pay the parking fee before they would take the car (which I was not made aware of prior to arrival, also happened on return so an additional £15 to the fee paid).
On return I tried to contact the company on touchdown (22:45) but could not get an answer and left a text message and so went with the original plan to call when we had received our luggage. I called again at 23:30 but could not get through, I tried a few more times until I eventually got through at 23:45 and was told my car would be with me in 30 minutes (advertised as 10 minutes from calling to car arrival). I should point out that my wife was in a wheelchair and we had been travelling for many hours. At 00:26 I called again, several times, but could not get an answer, they clearly had my number logged. My wife then used her phone and got through and was told my car would be there in 10 minutes. 15 minutes later she called again and now they were not answering my wife's phone nor my phone. My daughter in law then called and very pleasantly asked about "her car" but when she said the reg number the phone was put down on her. Eventually at approx 01:15 the car arrived. 2 and a half hours I initially made contact.

I booked Meet & Greet parking at Heathrow via a site called Airport Parking Extra (or alternatively Compare Airport Parking Extras), which claims to be a comparison service. It wasn’t clear at the time, but the actual provider turned out to be “Kangaroo Parking” – a name that only appeared on a receipt handed to me at the airport. I have since found no active company registered under that name, and their website gives no legal information at all.

On my return, after a delayed flight, I was told I had to pay a £20 “after midnight” fee. When I questioned this (it is not on my confirmation), I was told my car would not be returned unless I paid. When I arrived at the meet point, the car had been driven away and I was made to wait 45 minutes with my daughter before it was brought back. I had no choice but to pay under pressure just to get my vehicle back.

The surcharge was never disclosed during booking, only shown in small print on the receipt after the fact – which I believe is a breach of UK consumer protection law. When I tried to complain, I received a one-line email saying the matter had been “dealt with.” No explanation, no accountability, no response to follow-up messages. There’s no phone number, and their customer portal is completely unresponsive.

To make matters worse, I discovered that a company called Kangaroo Parking Limited, now dissolved, was owned by the same individual who controls Airport Parking Extra and Premium Travel Ltd, the only active company I can identify. I genuinely have no idea which company I was even contracting with, and they seem to be doing everything they can to make sure customers can’t figure that out.

In my case, I was coerced into paying a £20 fee and forced to wait late at night with my daughter. But other reviews here report far more serious problems – including damage to vehicles and suspected misuse. I should probably count myself lucky.

I’ve reported this to Trading Standards via Citizens Advice. I strongly suggest others do the same. This is not a legitimate or trustworthy operation. Avoid at all costs.

I tried to cancel as firstly the details of what happens to you care weren’t explained until after payment and then it was impossible to cancel on their system, just no response. I woukd avoid them like the plague.

This company sends me daily emails. I did not subscribe and I don't know how they got my address. The address they come from is
not quite the same as the one on their website - there is an extra 'e.' in it.I would be glad if someone could help.
Thank you.

Ran about 70 miles unnecessary miles on my car, disconnected my dashcam so I would not see where they have gone with my car, all very suspicious. Will not be using Airport Parking Extra and Sure Parking Gatwick ever again. Beware.

Update….I had to give it one star to allow me to comment , it should actually say zero star. Please anyone thinking of booking stay clear still no response after 10days . This is fraud when they take your money don’t provide a service that you have paid for and are unable to contact .

DO NOT USE! Diabolical service. Waited 3 hours for our car to be returned at T5 today and ended up calling 101 to report! Once we informed them we had called the Police, miraculously our car appeared. I can't even say how many phone calls we were making to the Company to which, despite leaving voicemail messages, very rarely actually got to speak to anyone. Was even trying to call the supposedly 24/7 customer service number which, no surprises, just went through to voicemail. We even offered to get a taxi to them to collect our car to which they wouldn't give us the location! Never experienced such bad service in all our life with Meet and Great parking!

I was exactly on time returning. Parking Guru were not. Over an hour wait for my car then had a rude driver turn up with it, no apology, just said he was busy unlike us returning from a holiday. Not impressed and won't be using this service again.

I booked the meet and greet service at Gatwick South, but due to unfortunate circumstances was unable to drive. I cancelled the booking giving 36 hours notice, they required 24 hours, but they have refused a refund. There response was: you have to give 24 hours notice, I reminded them I had given 36 but they ignored my emails and messages and when I tried to phone the only person I could talk to was the guy who parked the cars and he hung up on me!

Booked meet and greet parking with this company but had to cancel the trip. Terms and conditions received with the booking confirmation indicated full refund less various fees as long as cancelled within 24 hours. Messaged them 5 days before booking to cancel, no response. 2 further messages today no response. Eventually spotted the manage my booking button on the website. Tried to cancel booking using that and now less than 3 days before departure. That button required me accept a whole new set of terms and conditions including ‘no refund if booking cancelled within 72 hours’. Needless to say I have not accepted these new conditions and am relying on the conditions sent to me with the confirmation. If not heard from them by next week I will try and claim the money back through my credit card. No idea about the quality of the parking but the lack of communication and the introduction of new contract conditions to prevent me getting a refund leads me to conclude this outfit is very shady indeed!

BEWARE! dont use this company!! thay charged extra that i should have a option of canceling but charged me £18 for canceling! when i called was very rude and looks like a real scam companey

Many poor providers litter this comparison site. The one we used (Guru Parking) was 45m late returning our car. They blamed the police for doing a document check on the driver. I'm pretty sure this is not true.

DO NOT USE THIS COMPANY - DID NOT SHOW UP!
Booked meet and greet car parking but no one showed to collect my car. I called the telephone number repeatedly but couldn’t get through to anyone. We were left having to find alternative last minute parking which ended up costing £180. When I finally got hold of them they admitted there was an issue their side but would not refund me the difference in parking. Customer service is terrible. I would urge you to avoid at all costs. The last thing you need before a holiday is having to deal with a company like this!