Didn't ship my order. Phone number is disconnected. No response to e-mail. No response on their live chat thing. Now we get to send this one to the fraud department.
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Lisez les avis des autres
We were considering purchasing an air filter but all our research lead us to a made in China product. Then one morning on Bard’s FM Scott was talking about Air Sanctuary and what a wonderful Americ... Voir plus
Tech was helpful. Price was in the ballpark with others. Someone actually answered the phone when I called without waiting on hold for 30 minutes. Only 4 stars because veterans discount was only 2% wh... Voir plus
L'entreprise a répondu
Ordered an entire heating and cooling system, was the best value I found on the market with the cheapest shipping. Very prompt and professional correspondence. Everything arrived in great shape (boxes... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Air Sanctuary
Écrit par l'entreprise
Air Sanctuary is a family-owned and operated small business. We were founded on the belief that everyone deserves the benefits and opportunity to create a comfortable indoor environment. We are dedicated to and motivated by helping our customers create spaces where they can feel healthy and at ease - be it at home, work, or improving the air quality or conditioning a commercial or industrial setting.
Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.
Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.
We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.
Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.
Coordonnées de contact
1621 Central Avenue, 82001, Cheyenne, Etats-Unis
- (844) 247-7262
- info@airsanctuary.com
- airsanctuary.com
great price & customer service
great price & customer service, personal email follow-up with additional discount for future purchase was much appreciated
21 juin 2023
Communication was excellent
Communication was excellent. Shipping was prompt. Dehumidifier is exactly as advertised and works perfectly. Holds humidity in our basement at a preset 45%.
Would recommend this company and Alorair products.
13 juin 2023
Great customer service
Great customer service. Air Sanctuary reached out for an out of stock item in my order and offered an open box replacement at a lower price. I’m getting my order on time and saving money in the process. Thanks!
12 juin 2023
Outstanding customer service.
31 mai 2023
The Best shopping experience
Air Sanctuary customer service is great. not only help you save money .They understand what do you need and help you to get the best option . Thank you so much !!!
7 avril 2023
fast response
29 mars 2023
Alley has been great to work with very…
Alley has been great to work with very responsive and helpful
20 mars 2023
In reference to the review I left
In reference to the review I left, I have to take it back. There were a comedy of errors, miscommunications, phone system issues, etc. Air Sanctuary in fact did respond to and handled my issues. Again, after some confusion and manufacturer logistics problems, the Mr Cool system is working fine for hopefully many years to come!
1 février 2023
Avis spontané
Little confusion, but all was well
Received package in good shape. Did not receive item was shipped email. Since the item was shipped from manufacture and not vendor, there was some confusion whether I had received it. the service who is picking up my mail did not recognize the name I gave them, so they did not know the package delivered. after an email to the vendor, The package was identified in my mail. Thank you for your assistance.
24 janvier 2023
Air sanctuary did exactly what they…
Air sanctuary did exactly what they said. Reasonable rates. Fast shipping. A flawless exchange. Highly recommend using air sanctuary for your air scrubber and filter needs.
14 décembre 2022
Réponse de Air Sanctuary
We appreciate you taking the time to leave us a review, Tim. Thank you for choosing Air Sanctuary, and for supporting our small business. Happy Holidays!
Réponse de Air Sanctuary
Thanks for the review, Bob. We appreciate your business and will be here should you need anything in the future. Happy Holidays!
Paid attention to detail
Company contacted me to make sure I had enough communication cable for my application because I had ordered extra hose length. Very professional and very satisfied they were looking out for me! Thank you!
15 novembre 2022
Réponse de Air Sanctuary
Thanks so much for the kind words, Steve. Providing our customers with a seamless experience is what we strive for. Thank you for choosing Air Sanctuary and supporting or small business.
Website said 2-5 business day waiting…
Website said 2-5 business day waiting for the item to ship. But I am still waiting for shipping details while materials from another company has already arrived. Called air Santuary and was told will be called back but never did. I cannot wait weeks or months for back ordered like other things. The item is needed within the time period or someone needs to tell me to cancel and I get the item someplace else and not wondering when the purchase material gets here.
9 novembre 2022
Réponse de Air Sanctuary
Hi Mr. Ng, we do apologize for the delay on this item. We had to allocate it from a separate warehouse, which caused the delay. We sent you an email informing you that the item had been allocated and that we should have tracking information shortly. Thank you for your patience and understanding.
Assisted with ordering my mini splits…
Assisted with ordering my mini splits system very professional website user friendly
30 octobre 2022
Réponse de Air Sanctuary
Thank you for taking the time to leave us a review, Desiree. We appreciate your business. Do not hesitate to contact us should you need anything else in the future.
Good place to buy.
I ordered my DIY Mr Cool mini split and hanging bracket from air sanctuary. The mini split came in a relatively short period of time, but there was a unusual delay on the bracket. Being in touch with air sanctuary, they looked into the problem and did their best to correct it. I feel their solution was very fair in getting it all solved. I was pleased, and would do business again with these people
3 octobre 2022
Réponse de Air Sanctuary
Daniel, we sincerely apologize for the way your order was handled. We did send a shipment tracking email to you on September 29th that you may have landed in your spam. Your order was coming from two separate warehouses, and we apologize for the mistake made by the warehouse. We even paid to cover expedited shipping to rectify the situation, and unfortunately it looks like they shipped it ground. We will not be using that warehouse any longer to fulfill our orders, but we take full responsibility. Again, we sincerely apologize for the delays and inconvenience this has caused you. We will be refunding you the cost of the bracket in your order. We wish you the best of luck for your surgery.
Excellent service
Excellent service. I am very satisfied and impressed with my purchase from Air Sanctuary. Friendly staff that go above and beyond.
29 septembre 2022
Réponse de Air Sanctuary
Thank you so much for your kind feedback, Lisa. You have been such a lovely customer and we hope you choose to shop with us again soon. Thank you for choosing Air Sanctuary.
Customer service was excellent great to…
Customer service was excellent great to deal with highly recommend
6 septembre 2022
Réponse de Air Sanctuary
Thanks so much for taking the time to review your experience with us, Jack. We sincerely appreciate your support of our small business.
Réponse de Air Sanctuary
Shawn, thank you so much for choosing Air Sanctuary. Your order is on its way and we will be here should you need anything in the future. We appreciate your business. Take care!
Not trust wordy
Not trust wordy . I booked an in stock furnace, they take the payment . A week later they asked extra 200 buxs for the same unit. Not a way to do business
1 septembre 2022
Réponse de Air Sanctuary
Dear Mr. Dyman, thank you for your feedback. Once again, we do apologize that our backend systems were not able to update in time to reflect the real-time inventory changes on our website. Our systems can sometimes be slow to update. Due to new state laws requiring air conditioning units to be more environmentally friendly and efficient, many brands are undergoing changes and have limited supply of the older models of their units. Goodman is no different, and unfortunately has been discontinuing older models to release more efficient ones in their place. These newer more efficient models do come with a higher price tag, which is unfortunately not something that we can control. It was not our intention to mislead you, we had limited inventory and we could not secure you a unit. We offered a model that was a newer in stock alternative or a complete refund, which we immediately provided once requested. We hope you have a great rest of your week.
Excellent customer service
Excellent customer service! Real people actually respond back to you in a timely manner instead of robots. Thank you!
26 août 2022
Réponse de Air Sanctuary
Gerard, thank you for taking the time to review your experience with us. We appreciate your repeat business and will be here should anything else arise in the future. Stay cool!
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