Didn't ship my order. Phone number is disconnected. No response to e-mail. No response on their live chat thing. Now we get to send this one to the fraud department.
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Lisez les avis des autres
We were considering purchasing an air filter but all our research lead us to a made in China product. Then one morning on Bard’s FM Scott was talking about Air Sanctuary and what a wonderful Americ... Voir plus
Tech was helpful. Price was in the ballpark with others. Someone actually answered the phone when I called without waiting on hold for 30 minutes. Only 4 stars because veterans discount was only 2% wh... Voir plus
L'entreprise a répondu
Ordered an entire heating and cooling system, was the best value I found on the market with the cheapest shipping. Very prompt and professional correspondence. Everything arrived in great shape (boxes... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Air Sanctuary
Écrit par l'entreprise
Air Sanctuary is a family-owned and operated small business. We were founded on the belief that everyone deserves the benefits and opportunity to create a comfortable indoor environment. We are dedicated to and motivated by helping our customers create spaces where they can feel healthy and at ease - be it at home, work, or improving the air quality or conditioning a commercial or industrial setting.
Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.
Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.
We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.
Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.
Coordonnées de contact
1621 Central Avenue, 82001, Cheyenne, Etats-Unis
- (844) 247-7262
- info@airsanctuary.com
- airsanctuary.com
Recieved the product (MrCool 2 ton heat…
Recieved the product (MrCool 2 ton heat pump) quickly and with no hassle. Product was great deal for the price.
30 mars 2022
Réponse de Air Sanctuary
Boris, we appreciate your review. Thank you for being a part of the Air Sanctuary community.
Great customer service
I had some questions about the electrical requirements to supply my outside unit on my Mr. cool. I started by leaving a message. The customer service person contacted me as soon as she could, and then did great on doing what was necessary to confirm the information I needed. Thanks!
30 mars 2022
Réponse de Air Sanctuary
Hi John, we are happy to help any way and do our best to ensure that your experience with us is a positive one. Thank you for taking the time to write a review of Air Sanctuary, we really appreciate it!
Products are quality work great.
Products are quality and have worked great. A little supply issue delayed my order and the communication wasn't great, but overall, I'd order from you again.
29 mars 2022
Réponse de Air Sanctuary
Hi Thomas, we do apologize for any delays in communication that took place last year, it was a difficult time as we manuevered through the shipping and supply chain crisis. It has been a goal of ours to continue to improve our operations and provide timely updates. We appreciate your feedback.
They did as expected
29 mars 2022
Réponse de Air Sanctuary
Thank you for your review. We sincerely appreciate you as a loyal customer. Hope you and your wife are well!
Shipping was a bit slow
Shipping was a bit slow, but it was during the covid pandemic so it really wasn't A.S's fault.
I needed some help setting up one of my wall units and the call center was extremely helpful figuring out the issue, they had my system up and running in no time after that!
It was really easy to install and I didn't need to pay for any professional help.
This system saved me a ton of money and is so quite you don't even know it's running.
Thanks Air Sanctuary will definitely recommend you to everyone...
29 mars 2022
Réponse de Air Sanctuary
Eric, thank you for your understanding, patience, and willingness to work with us last year. It was indeed a difficult time as we navigated all of the shipping and supply chain delays due to covid. We really appreciate you taking the time to review Air Sanctuary. Take care!
I had never heard of this company and…
I had never heard of this company and it was so much cheaper than others that I was skeptical for sure. I couldn’t have been happier. Had a few issues with shipping and delivery (no fault of air sanctuary) and they were so responsive and helpful! Truly the best customer service I’ve ever had!
29 mars 2022
Réponse de Air Sanctuary
Alecia, we are so glad to hear your experience with us was still a positive one, even due to all of the delays of last year. Thanks for shopping with Air Sanctuary. We appreciate you!
Réponse de Air Sanctuary
Ron, you rock! Thank you for the awesome reviews and for your repeat business with Air Sanctuary. We sincerely appreciate you being a part of the Air Sanctuary community. Take care!
Great communication and follow through
29 mars 2022
Réponse de Air Sanctuary
Phil, thank you so much for taking the time to review Air Sanctuary and for your patience last year. We appreciate you! Take care.
Great company
Great company. I had a hard time finding the unit I wanted due to supply issues. I called Air Sanctuary and they located one for me and had it earmarked and delivered to me. They went above and beyond to find a unit for me when many other places were out of stock. They also had competitive rates compared to others. I would use them agin.
29 mars 2022
Réponse de Air Sanctuary
Thank you, Andrew. We're so happy that your experience with us was a positive one. Happy to help any way we can. Hope you are well!
Mr Cool
Ordered an entire heating and cooling system, was the best value I found on the market with the cheapest shipping. Very prompt and professional correspondence. Everything arrived in great shape (boxes weren't damaged). We have not installed yet so I have nothing else to report but I am excited to utilize this system! Five stars so far, highly recommend.
28 mars 2022
Réponse de Air Sanctuary
Kristina, thank you so much for taking the time to review us. We appreciate you and are glad you are now a part of the Air Sanctuary community. We're happy to hear your MRCOOL DIY Ductless Mini Split arrived in good shape! Please do not hesitate to reach out should you need anything.
Réponse de Air Sanctuary
Thank you, James! We really appreciate you taking the time out of your day to write us a review. Let us know if you need anything else. We hope you enjoy your mini split once you get it installed.
We bought a 4 zone mini split system
We bought a 4 zone mini split system. Air Sanctuary was great. They helped us figure out what we needed and arranged for everything to be shipped. It was a great experience and the mini splits work perfectly.
17 mars 2022
Avis spontané
Réponse de Air Sanctuary
Thank you for taking the time to review us, Brad. We appreciate your repeat business.
Réponse de Air Sanctuary
Thank you so much for taking the time to review us. We appreciate your business.
Super helpful
Super helpful. Answered all our questions and made it all seem easy. Had our estimate emailed to us quickly and called us to confirm it was all correct. Great experience - would definitely recommend.
7 mars 2022
Réponse de Air Sanctuary
Thank you so much for taking the time to review our business. It was a pleasure assisting you.
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