Didn't ship my order. Phone number is disconnected. No response to e-mail. No response on their live chat thing. Now we get to send this one to the fraud department.
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Lisez les avis des autres
We were considering purchasing an air filter but all our research lead us to a made in China product. Then one morning on Bard’s FM Scott was talking about Air Sanctuary and what a wonderful Americ... Voir plus
Tech was helpful. Price was in the ballpark with others. Someone actually answered the phone when I called without waiting on hold for 30 minutes. Only 4 stars because veterans discount was only 2% wh... Voir plus
L'entreprise a répondu
Ordered an entire heating and cooling system, was the best value I found on the market with the cheapest shipping. Very prompt and professional correspondence. Everything arrived in great shape (boxes... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Air Sanctuary
Écrit par l'entreprise
Air Sanctuary is a family-owned and operated small business. We were founded on the belief that everyone deserves the benefits and opportunity to create a comfortable indoor environment. We are dedicated to and motivated by helping our customers create spaces where they can feel healthy and at ease - be it at home, work, or improving the air quality or conditioning a commercial or industrial setting.
Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.
Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.
We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.
Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.
Coordonnées de contact
1621 Central Avenue, 82001, Cheyenne, Etats-Unis
- (844) 247-7262
- info@airsanctuary.com
- airsanctuary.com
Réponse de Air Sanctuary
Todd, we're so glad to hear your system is working well. Thanks for leaving a review. Please do not hesitate to contact us with anything else in the future. Thank you for choosing Air Sanctuary.
18K dual mini
Tech was helpful. Price was in the ballpark with others. Someone actually answered the phone when I called without waiting on hold for 30 minutes. Only 4 stars because veterans discount was only 2% when most companies offer 5% or better. I will call with any questions during installation.
24 août 2022
Réponse de Air Sanctuary
Hi Jay, thank you for taking the time to review our services. As a small business we do our best to keep our prices low and competitive and do not not charge shipping or sales tax (except in WY). This choice cuts into our margins and is why we could not offer a higher discount at this time. We hope you can understand. Thank you for choosing Air Sanctuary!
Awesome company!
Great price and excellent service! They stand behind their product and follow through to make sure you are satisfied!
20 août 2022
Réponse de Air Sanctuary
Hi Jack, thanks so much for taking the time to review Air Sanctuary and for supporting our small business. We appreciate your review and will be here should you need anything from us in the future.
Réponse de Air Sanctuary
We were happy to help, Carl! Please do not hesitate to contact us with anything you need in the future. Take care!
Mitigation Business owner
Fast and Friendly service. Looking forward to getting our new machines!
3 août 2022
Réponse de Air Sanctuary
Thanks so much for taking the time to review us, Jason. We appreciate your support of our small business. Please do not hesitate to reach out if there is anything else you need.
Réponse de Air Sanctuary
Hi Ken, current processing times are 2 to 5 business days, with the potential to take longer in some circumstances. You placed your order on Monday morning (07/18), so we should have tracking by end of week, if not sooner. Thanks for your patience and understanding, and for choosing Air Sanctuary.
My order was confirmed 06/23)22 yet I…
My order was confirmed 06/23)22 yet I have no idea when I will receive it.poor service
1 juillet 2022
Réponse de Air Sanctuary
Hi Willie, we apologize for the extended delay. The unit you originally purchased on 06/23 was out of stock, so we provided an alternative on 06/24 (Friday) and did not receive approval to update the order from you until Friday night. The warehouse is closed on weekends, so the order started processing on Monday. Currently, during high season the processing time takes 3 to 5 business days, with the potential to take longer in some circumstances. We provided tracking and sent you a shipping confirmation email on 06/28. Unfortunately, it looks like the shipping carrier was delayed in picking up the order. Again, we apologize for the delay and appreciate your understanding and patience. Thank you for choosing Air Sanctuary.
Absolutely best experience
Absolutely best experience. Havnt installed yet but the sales end was top notch. Highly recommend
28 juin 2022
Réponse de Air Sanctuary
Thank you so much for the kind review, Robert. We really appreciate you taking the time to post it. Take care, and be sure to contact us should you need anything.
Air Sanctuary changed all my doubt…
Air Sanctuary changed all my doubt about purchasing a Mr. Cool system. After reading several bad blogs. They were respectful, very helpful regarding the type of system I would need purchase. I am very satisfied and can't wait to have the Mr. Cool system installed.
19 avril 2022
Réponse de Air Sanctuary
Hi Toni, thank you so much for your review. We sincerely appreciate your support of our small business. Please do not hesitate to reach out should you need anything!
service are excellent
They assisted me in customizing my setup to meet my requirements. Everything went according to plan, the company and service are excellent, and we are pleased with the goods. Units were ordered and delivered on time.
19 avril 2022
Avis spontané
Réponse de Air Sanctuary
Thank you for your review of Air Sanctuary!
So far so good on customer service
So far so good on customer service I have been contacted by phone and by text typing with Ali i’m very pleased with customer service.
13 avril 2022
Réponse de Air Sanctuary
Thank you so much for your review, Linda. Please do not hesitate to reach out should you need anything else.
After calling a few places to determine…
After calling a few places to determine what I needed. I called air sanctuary and talked to Ali. She was so much more knowledgeable and personable than the other places. We worked out what Mr. cool units and accessories I needed and place the order. Very smooth and easy.
12 avril 2022
Réponse de Air Sanctuary
Randy, thank you so much for taking the time to review us. We're happy to hear your experience with us was a positive one. We appreciate your support of our small business. Take care and be sure to reach out should you need anything.
Best money I ever spent in my basement
Best money I ever spent in my basement. Dry and cozy all the time. Electric bill is reduced also.
12 avril 2022
Réponse de Air Sanctuary
Vicki, thank you for taking the time to write a review. We're happy to hear everything is working out well for you. Please do not hesitate to reach out to Air Sanctuary should you need anything.
Worked out very well
6 avril 2022
Réponse de Air Sanctuary
We're so glad to hear your purchase is working out well, Tom. Thank you for choosing Air Sanctuary and supporting our small business.
Received parts on time with proper…
Received parts on time with proper communication from Air Sanctuary.
Wrong length of pipes were sent but they took care of replacement with no issues.
6 avril 2022
Réponse de Air Sanctuary
Thank you for taking the time to write a review, Ron. We sincerely appreciate your support of Air Sanctuary.
Used Affirm to pay made it affordable
Used Affirm to pay made it affordable, customer service was great!
6 avril 2022
Réponse de Air Sanctuary
Joaquin, we apprecite your review. Thank you for choosing for Air Sanctuary and supporting our small business. Please do not hesitate to let us know if there is anything else you need.
Great service
Great service, they help me customized my setup to my need. Everything worked as planned. I recommend their services
6 avril 2022
Réponse de Air Sanctuary
Thank you for taking the time to review Air Sanctuary, Regis. We appreciate your business.
My second Mr Cool mini split system…
My second Mr Cool mini split system arrived this week. I installed a small system last year in a cabin and it has performed so well that we are putting a much larger system in our home we are building. The company and service is very good and we love the product.
3 avril 2022
Réponse de Air Sanctuary
Thank you for taking the time to write us a review, Jim. We appreciate your repeat business and are so glad the units are working out. Let us know if there's anything else you need.
Réponse de Air Sanctuary
Thank you for taking the time to review Air Sanctuary, Darlene. We sincerely appreciate your support of our small business.
Ordered units and they were delivered…
Ordered units and they were delivered on time and everything went fine.
30 mars 2022
Réponse de Air Sanctuary
Michelle, thank you for taking the time to review Air Sanctuary. We're happy to hear you were satisfied with your experience and sincerely appreciate your support of our small business.
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