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Lisez les avis des autres

Noté 1 sur 5 étoiles

This company doesn’t care about its customers. They are so rube and could care less. They accuse me of opening a case with PayPal and telling me I could not do any further orders with them. How a minu... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Don't ever buy these extensions their fake and will break if you try to bleach them! 1 I did not buy from you 8 times 2 the only reason I wrote a bad review it's because your hair is bad if it doesn't... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

i do a lot of cosplay and costuming, so hair extensions are a great way for me to change up my look without having to deal with styling wigs or constantly dyeing my hair. I really love these because t... Voir plus

Noté 1 sur 5 étoiles

Don’t bother worst quality extensions I’ve ever seen. Sent completely wrong colour so I sent back for a refund months ago with this fraudulent company not refunding me. Don’t waste your money on this... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de produits capillaires
  2. Fournisseur de produits de beauté
  3. Perruquier
  4. Fournisseur d'extension de cheveux
  5. Salon de coiffure
  6. Magasin de perruques

Écrit par l'entreprise

High-quality, affordable human hair extensions with free worldwide shipping and 30 to 45 days money back guarantee.


Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

252 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

These are the worst quality extensions…

These are the worst quality extensions I've ever seen. I have seen barbies with better hair than the quality of extensions I received. I am sending them back for a refund however I am scared i will not receive a full refund due to the sketchy nature of the company. Ladies pay more more and get Bellami hair extensions, I ordered after i got my horrible extensions for airy and received my new amazing extensions the same week.

24 juin 2019
Avis spontané
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Réponse : Airyhair

Taylor,

We of course refund for defective sets, but regarding your recommendations, Bellami has the rating of 2 out of 10 on TrustPilot with all clients calling their hair bad, fake, worst ever and garbage.

So, who to believe? :)

https://www.trustpilot.com/review/bellamihair.com

Noté 1 sur 5 étoiles

Don't ever buy these extensions their…

Don't ever buy these extensions their fake and will break if you try to bleach them! 1 I did not buy from you 8 times 2 the only reason I wrote a bad review it's because your hair is bad if it doesn't bleach when it clearly states that your hair can be bleached and that you can returned USED hair then you should really update you website so it isent full of lies :)

16 juin 2019
Avis spontané
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Réponse : Airyhair

Denise,

Thank you for your review, but I don't think that it's a fair one. You have bought from us ~8 times over the last few years, so the hair cannot be a problem.

Your review was posted for a different reason. As today you contacted us, and asked to return hair that you bought in 2018 August, which is almost 10 months from now.

We do allow returns for even used hair if the batch was a lemon, but within the 30 to 60 days timeframe. Unfortunately, we cannot accept returns for purchases made almost a year ago.

I'm sorry but returning hair that was used for 10 months is a no-go.

Noté 1 sur 5 étoiles

Worst Customer Service Ever

Worst Customer Service Ever. I asked to cancel an offer I had just placed the same day.
They cursed at me, called me names and refused to return my money until PayPal stepped in.

21 mai 2019
Avis spontané
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Réponse : Airyhair

Hi there,

This is Sam, the CEO of AiryHair. I feel like this review is not fair. We have received your e-check payment, which does take few business days to be processed by PayPal.

Upon investigating responses, the following suggestions were made to you:

- the money has not yet been cleared
- allow us few days to issue a refund as we wait for the payment to be processed
- you can contact your bank if you want to cancel the funding from your end

We also asked you to contact PayPal to get a 1st party clarification on what e-check payment option is. Because it looks like this was the main issue, you expected hair to be shipped ASAP. However, you have paid using e-check and not PayPal funds or credit-card.

Your responses on the other hand were rather rude, including 1-line statements of:

“CANCEL AND REFUND”

Having said that, our customer representatives were confused on how better we could explain the situation. In the end, we have asked you to stop sending rude emails and issued a refund.

I don’t think that we did anything wrong.

Thank you

Noté 4 sur 5 étoiles

Airy hair is a great overall company

Airy hair is a great overall company, the hair is great and my tape ins last around 5-6 months, It takes about a month to come in though but that's because it takes longer to get the hair and get it perfect then ship it from China to the US. I love my airy hair and will most likely only be buying from here until the day i die.

16 mai 2019
Avis spontané
Noté 2 sur 5 étoiles

Better off using a different company

They are quick to respond to an email but the answer I was given wasn’t correct, I had asked if the extensions can take dye and the response I got was about toning hair? After waiting for it to be shipped I’ve been given a tracking number. The tracking says it should take between 24/48 hours for the first update and it had been well over 48 hours before I got the first update and the tracking wasn’t very useful to follow. Also it seems to all be coming from China so I personally feel like it isn’t the safest of company’s to use from.

When it arrived I noticed straight away that it isn’t all the same colour, it looks a different colour at the top than the ends. I got 40 pieces for medium hair but I would say this wouldn’t even cover someone with thin hair. But the length I got was 20” and it definitely is the correct length with a little over, I guess to help when cutting it. I also got double drawn but I noticed that there is a lot of short pieces at the top sticking out. It is very soft but I haven’t washed it yet.

Also I noticed there is strands of black plastic and brown/red strands of hair. I noticed in reviews a lot of people saying about this issue and their response being it’s “lemons” but this seems too common to just be a few bad batches.

So I placed my order 22/04/19 it arrived 11/05/19 If you’re impatient I’d say best to try else where and with the quality, I wasn’t very impressed. So even though I was very hopeful about it, I’ve unfortunately been let down.

I’ll give an update on the hair once I’ve had it in for a few weeks.

14 mai 2019
Avis spontané
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Réponse : Airyhair

Luna,

Do you have the order number for us to refer to? We could not find any under this first or last name.

Regarding your points:

> Also it seems to all be coming from China so I personally feel like it isn’t the safest of company’s to use from

~95% of all extensions come from Asia, so even if other companies stock hair in the US, it's still made in Asia most of the time. Same goes for other products as well as phones from some of the most respectable companies like Apple, Sony or Samsung :)

> When it arrived I noticed straight away that it isn’t all the same colour, it looks a different colour at the top than the ends.

We can always exchange the color if it's not of your liking.

Regarding black strands, we would need to check the order number since older batches had a higher lemon rate, which we now no longer sell. We have also improved our production process, and the lemon rate is as low as 0.5%. Lastly, since we sell 1000s of sets, only customers who have received a damaged batch would give us a notice, while thousands of women simply enjoy their hair :)

Noté 2 sur 5 étoiles

The hair is okay...

The hair is okay.... The ends not okay.... so thin basiclly see through as my stylist said. Company sent me wrong color. I would like a refund but I know that will never happen. If you plan on buying this hair please get double drawn or it just looks awful. Wish I would have known..... Claire Willard.

10 mai 2019
Avis spontané
Noté 4 sur 5 étoiles

The product is decent and I'm happy…

The product is decent and I'm happy with it. My custom order of thin deep curl took longer than anticipated but I would reccomend the product just be patient if it's a special order. The deep curl is very curly so just an fyi. I have natural curly hair and I think I'll order deep wave next time.

2 avril 2019
Avis spontané
Noté 5 sur 5 étoiles

Great extensions

Great extensions, I keep using Airy Hair and they have been the most consistant with quality.

Lasts me 4 to 5 months depending if I do extra toning which I am addicted to.

23 mars 2019
Avis spontané
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Réponse : Airyhair

Thank you for your kind words!

Noté 1 sur 5 étoiles

I still have yet to receive my tracking…

I still have yet to receive my tracking number.
Yes I have my order number #100032078

I asked you guys if you could send me a #613 instead but I got a email saying it shipped already. Will my package be here before March 31st?

12 mars 2019
Avis spontané
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Réponse : Airyhair

Hi Jane.

Do you have the order number for us to refer to?

-

Thank you! So your order was a custom hair order that takes us ~6 business days to finish (it had a memo during checkout and in the order confirmation email). Your extensions shall be shipping in the next 48 hours! :)

Noté 1 sur 5 étoiles

Vorsicht!!!!

Ich warte schon seit DREI MONATEN auf mein Paket. Wurde vom Kundenservice immer wieder vertröstet und zuletzt ignoriert. Mein Geld sehe ich wohl nicht wieder. Reine Abzocke!!

9 mars 2019
Avis spontané
Noté 5 sur 5 étoiles

I am on my 5th or 6th batch of hair

I am on my 5th or 6th batch of hair, been wearing them for a while now. I blow dry and add waves with a flat iron all the time and my airy hair extensions still last 3 to 4 months. They are glued/ taped, not temporary. I love them and highly recommend them!!! If you clip them in and aren't washing/blow drying almost every day, they'd probably last you a year at least. Excellent quality hair at a decent price point. You can't go wrong!

28 février 2019
Avis spontané
Noté 1 sur 5 étoiles

Miserabel

Warte seit fast 3 Wochen auf mein Paket. Der Kundendienst erreicht man nicht. Keiner antwortet auf E-mails etc. Denke nicht dass ich das Geld zurück erstattet bekomme. Reine Abzocke und sehr schlechter Kundenservice!

6 février 2019
Avis spontané
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Réponse : Airyhair

Hallo,

Können Sie mir bitte Ihre Bestellnummer mitteilen, damit wir das überprüfen können?

Noté 5 sur 5 étoiles

Fabulous hair

Fabulous hair, been a customer since early 2018, extensions last around 6-7 months for me, so it's the second purchase for me only, no issues with support but I had to return hair to central Europe instead of UK after wanting to change texture, they paid shipping but still

3 février 2019
Avis spontané
Noté 5 sur 5 étoiles

Very statisifed with the service and product

I received exstentions a while ago but I barely wore them. I changed my hair colour and I will never have use for the colour of exstentions I have now. I contacted AiryHair regarding the situation and they were amazing about it! They responded to me very quickly and kindly allowed me to do an exchange. It was so easy and simple and I appreciate everything they have done. They provided me with everything I need in order to send them back. I am super happy with the expierence I had. The personally love the exstentions, I would receive so many comments on how long my hair was and people didn’t even realize it was exstentions they look that real. So far these are my favourite and I have had many in the past. I am extremely satisfied with the service I received as well as the product. Thanks so much AiryHair!!

9 janvier 2019
Avis spontané
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Réponse : Airyhair

Thank you very much for your kind words, we've come a long way since 2004 and are always trying to help our customers.

Happy New 2019!

Noté 5 sur 5 étoiles

Nicely done year

Great hair extensions all around, using non remy plus quality on my clients and no issues for the entire year, using since new 2018 line.

9 janvier 2019
Avis spontané
Noté 5 sur 5 étoiles

WONDERFUL extensions!

I’ve ordered extensions from multiple companies including Donna Bella (flat tip extensions) and Cinderella Tape In extensions and these are by far the BEST. I’m not giving the other companies any bad reviews because their products were high quality but they do not compare to the thickness. I ordered the Thick 30’ inch tape-in extensions human hair and am very please. SO soft and very thick. I have gotten many compliments already. They were such a great price too for the quality of the hair even including the length. I never leave reviews for places but felt like I had too for these! Thanks so much Airy Hair!

2 janvier 2019
Avis spontané
Noté 5 sur 5 étoiles

I want to say a big thank you to Sam at Airyhair

I want to say a big thank you to Airyhair for sorting my refund after we had some tracking issues on the return which was not their fault
Sam promptly sorted the refund and I would definitely order hair from them again

Thanks so much for going above and beyond tracking this parcel down and sorting everything xx

23 décembre 2018
Avis spontané
Noté 5 sur 5 étoiles

Awesome Hair

I've been ordering from airyhair for over a year. The hair is soft and doesn't tangle often if you use leave in conditioner. The hair usually last about 4-8 months depending on how good you take of it.

23 décembre 2018
Avis spontané

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