Just send my goods ordered would be a start. You have stolen my monies and that is not good or acceptable. I wonder how Costco will feel when they hear you are advertising their Kirkland Foil for... Voir plus
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Lisez les avis des autres
Package was marked delivered but never arrived. I emailed akenz that despite being marked delivered DHL told us it wasn’t actually for my order but mixed up with someone else’s. I sent two emails with... Voir plus
All in all it was good experience but still there were some limitations I’d like to mention in order (maybe) to improve your service. 1) If Arkenz is not able to ship to certain direction it shoul... Voir plus
I bought a jacket from Akenz and the sizing was incorrect. I tried to contact them twice, once the day I received the jacket and the second time a week later. They haven’t responded and it’s been two... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Accessoires de meubles
- Magasin de vêtements pour hommes
- Magasin de vêtements western
- Magasin de vêtements pour femmes
Écrit par l'entreprise
Shop AKENZ online and in stores worldwide. Featured Brands include 11 By Boris Bidjan Saberi, Rick Owens, Iso.Poetism, Hamcus, Sankuanz, Astrid Andersen, Krakatau, and more. True to our Scandinavian roots we aim to continue a legacy of design and quality in craftsmanship, by building a new unique retail universe, featuring carefully curated international designer brands, offering consumers a platform for experiencing authentic designer brands within apparel, footwear, eyewear, lifestyle, accessories and furniture design.
Coordonnées de contact
108 WAI YIP STREET, KWUN TONG, 100071, Kowloon, Hong-Kong
- service@akenz.com
- akenz.com
1,8
Bas
35 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All in all it was good experience but…
All in all it was good experience but still there were some limitations I’d like to mention in order (maybe) to improve your service.
1) If Arkenz is not able to ship to certain direction it should be mentioned before payment. I learned that you currently don’t ship to Russia only after payment was done. That would be no problem if I could just change my shipping address. And here comes second flaw.
2) I can’t change my shipping address without canceling my order and placing a new one. This process: a) requires to attract additional money (for placing a new order) and b) freezing the money you’ve already payed (because refund takes time). Extremely uncomfortable.
3) I received my items not in full set (original fabric dust bags were not added).
14 décembre 2022
I have a n issue with my order
I have a n issue with my order. I tried the customer service chat on your website and was ignored.
10 novembre 2022
Super fast shipping. Great product!
Super fast shipping! Product was as described and most importantly fits extremely well too.
16 novembre 2022
Delivered the wrong item and nobody…
Delivered the wrong item and nobody answers the chat or my emails
5 octobre 2022
The item that I bought (boots) were too…
The item that I bought (boots) were too big. I purchased my normal size but they seem to run quite big. I paid almost $400 for a pair of boots that I can not wear and unfortunately because it is a sale item I cannot return them. I reached out to customer service they replied sorry and that was it. I replied again and again asking see if there's anything that can be done and I've not gotten a response. I am a repeat customer but I will no longer buy from the site again. I'm very disappointed I'm stuck with an expensive item that I cannot use.
29 juillet 2022
Quick and easy.(最高!)
I'm glad it arrived properly. I ordered it and it arrived in Japan in about a week. There are no scratches or missing items on the bag. It was my first personal import, and I couldn't find any reviews from Japanese users, so I was very worried. But it was awesome!
It's an automatic translation, so I'm sorry if it doesn't get through.
6 juillet 2022
Amazing customer service and fast…
Amazing customer service and fast shipping, will definitely be purchasing more from them soon.
28 juin 2022
I am very happy with the purchase
I am very happy with the purchase, the size fit me and I received what I expected, however, communication about the delay in sending was disappointing
27 juin 2022
Wonderful service.
Wonderful service.. it sucks what they're going through in their country but I got what I paid for and happy with the purchase completely!
21 juin 2022
Wrong tracking marked delivered no response
Package was marked delivered but never arrived. I emailed akenz that despite being marked delivered DHL told us it wasn’t actually for my order but mixed up with someone else’s. I sent two emails with no response for resolution leaving me to contest the charge with my bank. Why they haven’t answered yet is crazy.
1 avril 2022
Fast shipping and great quality product!
30 mars 2022
I bought a jacket from Akenz and the…
I bought a jacket from Akenz and the sizing was incorrect. I tried to contact them twice, once the day I received the jacket and the second time a week later. They haven’t responded and it’s been two weeks already. Yet, I continue to receive emails from them to encourage me to purchase more items. Will not shop there again due to their terrible customer service and the off sizing of their jackets.
18 janvier 2022
Avis spontané
Réponse : AKENZ
Greetings Lu, firstly we want to thank you for shopping with AKENZ. We apologize for the delayed communication and trouble you had with your new jacket. If the issue still hasn't been resolved, please send us a message with your order number and details -- we will make it right!
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