ALDI Stores Australia Avis 

Cannington store. Dirty. One week they have a product. Following week, not there. Twice i have been overcharged. New staff there every week or two. Staff seemed to lack basic customer training. Prices appear to be increasing. Have given Aldi away. Its woolies from now on.

I walk in there mind you, checked online to see if they have all my items in stock. Can’t find them anywhere. I ask a staff member they pointed in the direction and that’s it no helping me find the products at all. I’m severely mad won’t come again.

Aldi Almat Laundry Liquid Concentrate Soft Sensations Formula change disgusting. I have used this product for years & it gave a great wash with amazing fragrance. Today I couldn't believe my eyes when I opened the "New" container & saw a clear liquid with no fragrance as opposed to an opalescent liquid with a gorgeous fragrance. Getting a refund tommorrow. The laundry was just wet, not washed & the clothes smelt totally unwashed. Very deceptive that the packaging has remained the same which boasts "Enchanting Fragrance" Bull***t!!! Washing clothes again now with another brand. Why didn't the decision maker just increase the price like every other manufacturer? No they just ruined a brilliant product.
Thumbs down

Hi
H
Not a regular user of Aldi, but I do like the honesty of the most recent advert with the lady unloading vast quantities of shopping from a single bag.
As usual there is only one checkout open!

I was given a gift card purchased at aldi and there was a problem with it and they didn’t want to know about it.

We always like shopping at Aldi, but today we were very very disappointed. Our store is in Regional area Rockhampton QLD and we were looking forward to buying some of the Octoberfest products like we always did every year. Unfortunately not even half of the advertised products had arrived. We asked staff members when the rest will be on the shelves there answer was they don't know if they will even be sent up to Rockhampton. We know that it is easier to sell these type of products in the Metropolitan areas. Don't treat us like second class citizens up here.

Aldi always surprises me with the variety of products at good prices. Their seasonal specials are fun to browse.

After no response to this original email sent directly to the CEO of Aldi Australia I felt compelled to attach my complaint on Trust Pilot review regarding a recent visit your store in Camberwell, Victoria, Australia 3124.
On the 19th of June this year I did a Big Shop, well to me it was of $141.00 returning today the 20th to exchange an item and while there purchasing a few more items.
While at the checkout I noticed an Aldi employee (female, brunette, thick black glasses and tattoos on the right arm) appearing to be of some importance walking around with a headset on carrying a iPad giving instructions to who knows. While I was paying I hear from half way across the store CHECK HIS BACK PACK naturally customers all looking around, it was embarrassing and humiliating.
I am 77 year old Navy Veteran and honestly believe I was profiled due to my appearance and the Back Pack I was wearing, I didn’t see any other customers being targeted.
I have been a Woolworths customer for decades however recently I thought I would give Aldi ago on a Big Shop normally I would just pop into Aldi for the odd special however now after this episode it will be back to Woollies for the weekly Big Shop, Aldi Camberwell is not a friendly store and lacking in communication skills.
WAU
So Disappointed.

A few times this year I’ve had a problem with Aldi products and each time I contact Aldi they respond with.. we will be happy to replace the product or issue a full refund provided I have the receipt. Last time it was missing crackers from the snack packs! How do you prove that? This time it was nut shells in a date and walnut log! So how do I go to Aldi with my receipt and get them to pay my dental bill for a broken tooth??

I live between and Aldi and a Woolies and regularly buy milk from both stores. Aldi milk consistently makes it up to the best before date. Wollies almost always goes off a week before. Aldi implementing the closed fridge doors on the milk section made a huge difference. Well done Aldi

Do not give aldi such a hard time, it is trying its best as well.

How would you do if you were a supermarket??
-Brother bunt

poor customer service Coburg North. I was shopping at the Coburg North store and I waned to purchase two Persimmons. I approached a woman who worked there. She had dark curly hair. I explained to her that the fruit on display looked old and could she let me know if there are any fresher ones out the back?. She did not even look at me and stated that there are none and the ones there are fresh because she placed them there that morning .She then abruptly walked away. I felt humiliated. I was not rude to her, I asked her a simple question and was treated like an imbecile.

One star – Racism is not acceptable.

If you're a person of colour, especially brown or Asian, beware—you’re likely to be racially profiled at Aldi Indooroopilly.

This is the third time my wife and I have had our bags checked by a staff member named Duncan—each time without cause. Today (20 July 2025 at 11:43 am), we paid for our groceries and were walking out when Duncan again stopped us to check our bags. I had already been observing him while waiting in the store: not once did I notice him check a single white shopper bag, including a white woman who left right before us. Only brown and Asian customers were singled out.

To make it worse, I commented to my wife that it seemed racially motivated, and an Asian customer nearby immediately confirmed, saying Duncan had just stopped her too.

I confronted the store manager Patricia—hoping for accountability—but instead she rudely dismissed the complaint and defended Duncan’s actions. She contradicted herself multiple times about their so-called "bag check policy" and was more interested in shutting down the conversation than acknowledging the clear pattern of racial profiling.

For the record, I don’t mind having my bag checked—as long as everyone’s bag is checked equally, not just people from certain ethnicities. This is the only Aldi, and the only staff member, we’ve ever had issues with. We shop at other ALDI stores and various grocery chains and have never once experienced this kind of treatment elsewhere.

This isn’t an isolated event. Look at the other one-star reviews: overwhelmingly from non-white customers raising concerns about racism at this store. If you care about equality and fairness, think twice before shopping here.

Had a trolley full scanned at ADI Victor Harbor but when it came to pay their eftpos system didn’t work! Had to abandon my trolley load and leave! Half an hour of my life I won’t be getting back!

When ALDI compare in their catalogue their products with name brand equivalents and say the total is a lot cheaper they are not telling the whole story. Their products are really really inferior to use, to the name brand equivalents. No wonder that they are cheaper. Spend more in the end it's worth it to get something that does the job properly. Rob

I love shopping at Aldi and in the past have enjoyed browsing the online catalog to see what amazing items were available but the layout has changed and now I won’t look at it, I have been alcohol free for 13 years so there’s absolutely no need for me to see what alcohol they are selling. While scrolling through the catalog their alcoholic drinks are randomly placed with everyday food items. As a result I don’t look at the online catalog anymore which saddens me as I enjoyed seeing what they had to offer. So I only know what specials they have when I go into a store. Other supermarkets have a separate section for this. Please consider changing how your online catalog is done.

Shopped at airport west Aldi bought 4 pieces of supposedly scotch fillet steak for $30. It was the worst meat ever. I do not recommend buying steak from Aldi wasting your money. I felt this was made to look like scotch fillet but feel it was cleverly disguised cut of something else, sent them photos and proof of experience very very disappointed ☹️

Once again Aldi Dapto just don't have stock on shelves! At 6pm you should at least be able to buy milk!! But no, not at Aldi Dapto!! If i go out of my way & go to Aldi Albion park, Shellharbour or Warrawong, you can always get milk & anything else that you need!! Shelves are always packed at those stores, but not in Dapto Aldi!! Bad management at Dapto Aldi, it used to be good, but in the last 6 to 8 months, its been terrible!!

the reason i shop at aldi is because the price gouging going on that the bigger supermarkets is so bad. Aldi does have good prices. But every time i shop there i feel it is such a rush to get through the store, and the pay counters are always so hectic

I shop at Aldi every week but not South Lake store again.
The last time shopping, I was the last one at the checkout before she closed it and I packed my items at the checkout straight into my bags (I didn't have a lot). When I got home I found I didn't have a packet of mince. It was charged on my receipt but I must have left it at the counter. No one was behind me so it didn't go into someone else's bag. I tried immediately to contact the store but there was no contact number or email. Instead I had to go through a customer service who took 4 days to get back to me. They said they checked with the store which was not close to where I live, and they said 'unfortunately the item was not found in the store. . Sorry'..... Its a packet of mince not a shoe and of course it's found in the store, what a pathetic response and not good enough. 3 days to respond. Woollies or Coles, you can at least call straightaway. Obviously the staff have just not thought about it and put it back, nothing written down. I gave them the exact time and amount of the receipt and I know they would have cc tv to check and yet it was just... oh sorry..... I have had bad customer service there before, especially from the Manager at the time who wasn't happy about refunding me for faulty appliance which was still under warranty. Will give them a wide berth in future.