ALDI Stores Australia Avis 

I think Aldi customer service is disgusting, discriminatory and non existent! My elderly aunt shops here as does many of her friends. She doesn’t have a mobile phone or a computer, so how does she get assistance from you????? It’s obviously your greed not to have actual humans to talk with any problems regarding product of store issues, so you are discriminating against the elderly and the poor!!!! I am in my 60’s and I don’t want to sit and fill out questionnaires to do the job if a human to report that my product was missing a part! Then the time wasted to actually get a response and the part! I deal in human contact and cash! Not robots, cards and no personal touch!! Plus the fact it’s like pulling teeth to work out how to complain on your website! Obviously that is to make it harder to receive feedback!! Very disappointing

It’s such a shame that the customer service is almost non existent,shame on you for being so rude!

Aldi no longer accepts phone calls but directs to a website which does not provide the adequate information. Terrible customer service,

Aldi has NO good Support, after many attempts at contacting them in regard to Aldi Mobile with no luck, weeks with Bad reception, if any at all but happy to take my money for an unusable service, Unable to get anyone on the phone, no response to emails and if you contact them with an issue on facebook, they just block you or send the link to the email i already contacted multiple time with no response. Threw the sims in the bin, went with boost so at least we can make contact and use our phones. Wont even go back to shop as thats gone drastically down hill and not worth it at all. Items are not quality in any way anymore, Just a rip off I REGRET using Aldi, 6 of us, binned their items and haven't bothered going back since.

Disgraceful, predatory company, shop elsewhere.
Ive had problems getting fresh food that keeps for more than two days, I don't go out often being disabled. Sick of the rotten 'fresh' fruit and veg at COLES, SAFEWAY, IGA I decided to try my local ALDI.
While shopping there i noticed allot of signage stating ALDI had award winning fresh foods, great.
Bought some oranges, potatoes and other groceries.
Oranges went off within 3 days, potatoes went off in 2. So who is committing fraud here, ALDI or some review company giving them 5 stars or whatever??
ALDI is the same as the rest, actually worse as most brands are in house and... well, trust is something EARNED.
And in the past i have spoken to managers about their fake 'SOURDOUGH' bread, which is NOT sourdough. The conclusion is that ALDI cannot be trusted. They definitely do not care about the health of their customers. Poisonous potatoes, mouldy oranges, fake specialty bread. Its criminal IMHO.

I wanted to give 0 stars. But there is no option for that. I always visit Tarneit Central, Adli. Every time I come out with a huge disappointment. Most of the time, there aren't enough check-outs, so you have to wait in a huge line for a while. Today I went there, picked up my groceries, and came to check out; only lane 3 was open, but lane 1 had a cashier (whose name I subsequently found out is Abdulla). When I got to lane 3, Abdulla summoned someone else to come to lane 1, and that guy proceeded to lane 1 to getting the check out. So I turned my cart too lane 1, but Abdulla told me it was closed. The person he got should be one of his friends, judging by the way they spoke. That should not happen; there should be no favoritisms towards customers.

After reading some of the negative reviews we totally disagree, mind you we are in W.A and we have been to many Aldi stores we find the fruit and vegetables vastly superior to that other two that have been milking customers for how many decades. Those "other two" have had more than 70% of continuous milking and now for the first time a good solid opposition called Aldi to give them a good solid kick in the "you know what". Sure their products vary from week to week but their essential products are regular and some of their staff are new at it ,but at least they have a job, in fact only last week talking to one of their staff members this person was very knowledgeable and as friendly as any in the "other two" mind you its been a long time between the "other two" only for convenience ..

Tried to get spare parts for Aldi ‘easy home’ sink mixer tap but Lola all store said customer support and referred to a message who then refer me to and expert who wanted credit card details. This is a great way to assist customers.

Saturday morning and there are 4 electric pallet jack's in the bussies shop aisle restocking.
Restocking staff so rude and don't care about customers, "they have job to do "and they are priority not us.
Sorry but that is not right.
Our time is as important and valuable as is yours and you staff members, ond the end we are who spend money and make you exist.
Think about that.

I wanted to buy a product from Aldi but didn't see it in the store. When I looked online it said there is still stock. I can't call Aldi to ask if that's true and a 30-minute drive is too far to find out. Why has Aldi made it so you can't call them? I decided to buy the same item from another store.

"Good, different" is the slogan, but my recent experience cannot be classed as good.
I purchased a 50kg clothes dryer and understood I would have to somehow manhandle it into my car. I am an older woman and luckily found a couple of helpful men to help me load it in. Unfortunately when I got it home I saw it was damaged. I wanted to discuss the return procedure with a "real" person. There is no way to talk to anyone on the phone and when I tried to do an online query, I could find no way to bring up my issue. So dryer (now unpacked and harder to manage) back into my car, drive back to the store so I could talk to someone. I would have expected that, seeing as it was Aldi's responsibility to provide an intact item and replace this item, there may have been some sort of help. Again, no physical help, because Aldi staff are not permitted to leave the store. I did manage to get the dryer out of my car (at least gravity was on my side) and luckily I was able to obtain a replacement dryer, but then I had to wait until I was able to find a willing customer to help in the carpark. Thanks to the helpul gentlemen, no thanks to Aldi management who make the rules.

The prices are saving me through inflation. Aldi at Findon, South Australia is always friendly, supportive and stocked up. Thank you for saving us low income earners.

I like the Aldi adds on TV, good, different.
What I feel Aldi could review is the store temperature, the open shelf fridges make for a very cold instore experience. The options are great, however it's very difficult to enjoy and browse without feeling overwhelmed by the cold temperature. Most staff are approachable and freindly, however they could work on there attitude towards customer service and be willing to stop and listen to customers. Make adjustments to shelf packing when the store is busy. Very difficult to move through store when packing boxes are in the middle of the isle.
Aldi Dickson Street Morayfield Qld is my favourite store, they have the smaller trolleys which are easier to use, pack, unpack manoeuvre in store.
Car park is clean and tidy.

Absolutely no service they have their own cheap lines smokes and mirrors no value.

Hi , went to Gladstone park shopping center today between 1-1.35 pm , I was returning a a Bond tracksuit , so I show the receipt to the cashier, she said you did buy from here coz the seriel number is not matching , I said to her I bought it only yesterday and it’s not my fault to have a wrong or not matching seriel number so I told her to check the camera she went and checked and said I saw you that you bought some stuff from here but not this one , I said to her call the manager she said I’m the manager which I believe she is not because her attitude and approach was rude and bad , I said to her I’m going to wait here until you call your supervisor or someone higher then after 10 mins approximately she call me and gave me my money back cash although I paid on card , so my conclusion is those kind of people needs a lot of training especially how to desk with customer service , she was rude in front of everyone :
Time 1-135pm
Thursday 27/06/2024

I visited the Camberwell Aldi store during the morning entering from the ground floor parking basement. It was very dark in the car park closest to the lift entry to Aldi and even darker in the location of the ground floor lift doors. There was not adequate lighting directly outside the lift doors or signage to indicate that Aldi was above.
Running water was in the pathway of the lift to car parking on the ground level. Dangerous because shoppers cannot see the water puddles in the car park and can slip and fall. A lack of adequate lighting for customer standards doesn’t help either. Also, the lack of switched on lighting continued to the Aldi entry level outside the lift door.
There were lights but they were not switched on.
The general feel of these spaces is very poor and of a late afternoon or evening it does not feel safe. There is drug use and vandalism in the particular area adding further risk to customers and the public parking on the ground floor to come upstairs to shop. Evidence of this is the vandalism damage to the Aldi lift internally and externally. I would suggest for the Aldi Management to review this situation at this location and others and spend some money to improve the entry and exit points making them look more safer, cleaner and inviting. At the moment the Camberwell location resembles a ‘ghetto’ standard. Also, just to trouble shoot Aldi might consider locking the lift after hours, to stop the lift being used for drug use, hard sleepers, and other dangerous uses. A good clean of the internal lift and outside area with disinfectant will go a long way too. I will not visit this Aldi store again but other people will and as consumers we don’t deserve this decrepit standard. I have taken photos if the area Manager wants to have a look, but l suggest they make a site visit there with some other managers.
Pull your socks up Aldi.

Besides the fast checkouts aldi is much better for price and good range for size of store.

Fishmongers/Salmon and pesto fish cakes absolutely delicious, nice and thick with pieces of salmon inside. Please do not stop having this item in your store. Blue Haven NSW. Thankyou.

Very poor customer service
There is literally no where to contact them for help in regards to a problem!
I guess they will have to put up with me being a little more frustrated when I go instore with my problem!

I purchased $100 Apple Gift Card to add to my Apple account, when I opened the sealed card, inside was only a $50 card which when scanned would not add anything to my Apple account. The manager at ALDI Dee Why, refused to believe me and would not refund my money, basically calling me a liar. As a Catholic Priest it goes against all my principles and would not cheat the store this way.