Aldiss Avis 94

Our sofa was delivered today by two lovely guys who were totally respectful to our property. The quality of the sofa is superb, super comfy and looks great in our newly completed extension.
A big thank you to the delivery chaps I’m sure one was called Paul, without them doing the hard work, lifting unpacking and taking rubbish away it would not have run so smoothly. Also great time keeping!

Wandered around Aldiss in Hall Rd Norwich this afternoon and was pleasantly surprised at the wide range on offer.
Chatted with a lovely lady employee who was extremely helpful.
Didn’t purchase anything today but will definitely visit this store again

Ordered curtains and order was accepted and card charged. Now they say they don’t have them. Cursory email informing me. Totally unacceptable.

I have bought household 3 things from this company. The quality of goods and excellent service and delivery is so good. When I had a problem with one of the purchases, it was replaced next day! Excellent service and friendly staff would definitely recommend this company on my experience

Just received a rug yesterday it’s lovely and way cheaper than other sites for same product , the initial email
Said a delivery wait up to a month but that wasn’t the case, it came quickly delivered by a nice lad

Order 0113-185042
Dear Sirs,

We should like to compliment Aldiss on this purchase, from the professional attitude of Brett Carman to the polite delivery drivers Alex and partner who delivered our sofa today 11th March.

The ‘Gladiator-sized’ delivery guys were prompt at 12.10, efficient and
totally ambassadorial employees, speaking highly of Aldiss as an employer and retailer.

We shall not hesitate to buy future purchases from Aldiss, and your whole operation-especially your Norwich Cafe- is symbolic of a bygone age in terms of service, value, and professionalism

Thank you again for your excellence

Alan & Wendy Hall
Cherry Trees
London Road
Beccles
NR34 9YU

We had a dining room table & chairs and nest of tables delivered and Mark & Christian couldn't of been more polite and professional. They put everything in place and checked we were happy with everything before they left.

We absolutely love Aldiss, there selection of all things home are beautiful, there sales are really good. There is nothing we don't like about this retailer. The staff are always so helpful and friendly and nothing is too much trouble. Never once have we had a bad experience, we have been coming here for years. Thank you Aldiss :-)

Fantastic service from purchase to delivery. The sofa salesman was great as were the guys who delivered it and our mattress. Very professional and friendly.
Highly recommended

Spent £3383 on two leather sofas & after less than three years the coating on the leather is flaking even though we stick to manufacturers instructions and Aldiss General Manager called Adam suggested either the cleaning / maintenance routine or oil from my hair was at fault. My wife is meticulous in her cleaning routine and I wash my hair daily with no other product used except shampoo so to my way of thinking his account of the problem is total rubbish and the coating used by the manufacturer is not resilient enough to cope with the use of the sofa as designed.
He was unable to even help with a suggested resolution even if I have to pay for it.
Also bought our previous leather sofas from them which after 18 years are in perfect condition with no deterioration of the coating !
We have spent more than £6000 on furniture there but will never return again or recommend them on this poor level of service.

Awful service if anything goes wrong with a product you buy here. Once a great store now just poor like all the others. Customer care is a thing of the past here, buyer beware. A once great company now down to a third rate seller.
My product has not been treated properly and has now stained badly, the kitchen fitter in our family has examined it and told us it's poorly treated and should not stain that way.
They will not replace it so £800.00 wasted

Always had fantastic service from the fakenham store, got a house full of there furniture all proper solid stuff that so far has lasted years & years

I buy all sorts of stuff from them never had a problem so far

Just had vinyl flooring laid. Fitter was concerned that moving the washing machine in on the same day would damage it so he arranged for someone from the store to come and out in place the following day.
They were actually store staff and they could not have been more helpful.
Can’t imagine any national store that would do that.

Always been happy with their carpet fitting but the service today was outstanding

So disappointed always brought your marinated mango boneless chicken, today was bad hardly any chicken all fat and tendons barely any meat , not even enough to turn into a stir fry never thought you would turn out like the big shopping centres...have photos to prove...

Many thanks to Lee Gravett at Fakenham Aldiss for his help in our selecting a new sofa. We were not rushed into buying and we were even spent 24 hours thinking about the purchase. The very large selection of sofas on offer at first made our choice very demanding. Lee gave us various options and obviously knew his product and also understood our vision of what we we wanted. We came away very happy.

I purchased an item from Aldiss on line in March which was all very straight forward but then we had some problems with the manufacturer on delivery. Fortunately this was all sorted by Callum who did a great job.
We are very lucky to have an appartment store in Fackenham and they certainly should get all support.
I was very impressed by this top customer service.
Thank you. Ann from Dereham

Ordered a mirror from Aldiss and unfortunately it came damaged (chipped glass in multiple spots) which is obviously very poor as it would’ve been noticed before being packed but got packed anyway. However on ringing Aldiss they were very helpful and very apologetic and organised for the damaged mirror to be picked up and a new replacement mirror to be delivered free of charge. Poor that it got delivered with damage that would’ve been spotted but was handled well and speedy after.

I was really reluctant to purchase from this store given the reviews, however as I read them I notice a distinct difference in ratings. For anything from a trusted brand, people had a good experience e.g. Denby. So when I saw the curtains I wanted from Laura Ashley with free delivery and the cheapest price I figured I would give it a go because they had good reviews on other websites.
The curtains arrived within 48 hours of purchase, brand new quality and will packaged. I can't fault anything about my experience.

Decided to buy a mattress from here after a previous issue with the delivery of a mattress I had bought from Dreams. First ever purchase from Aldiss and absolutely the last.
The mattress is awful. Had it less than a month and it it has already lost its support. I now sleep in a dip already. And the edge has virtually collapsed. It certainly wasn't an expensive mattress but at £500 I expected it to last longer than it has. On top of that I was given £40 worth of vouchers which I later realised, when I went to use them, had a use by date of just 3 weeks after purchase. So we're out of date by the time I went to use them 5 weeks after purchase. Unbelievably poor quality product and I wish I had read the reviews before buying. My advice is stay away from this company. I certainly won't be returning.

We knew Aldiss is not John Lewis but expected better than what we got.
1) bought two 'club' chairs. Both damaged at delivery. One box was battered which should have made this obvious. That is if anyone had take time to ensure quality of goods.
2) bought glass topped coffee table and two glass topped side tables. All three arrived without glass. Delivery guys said 'well maybe they don't come with glass'.
On both of the orders we called the store and there was no attempt to rectify. We did get refunds but what we really wanted was our COMPLETE items.
3) ordered special factory made curtains. One set was made to long and had to be taken down and sent back to be remade. 1 month later and 2 phone calls and we still don't know when the curtains will be refitted.
Second set of curtains hang ballooning out. Look ridiculous. We were told they would 'relax'. Nearly 2 months later and not anywhere near relaxed.
Lessons learned and we wont be back.