Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Voir plus
L'entreprise a répondu
My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Voir plus
L'entreprise a répondu
Genuine feedback, Nice bank and lovely initiative, Alhamdulillah. However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.
Coordonnées de contact
22 Upper Brook Street, W1K 7PZ, London, Royaume-Uni
- support@algbra.com
- algbra.com
3,9
Bien
348 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Monzo but sharia compliant and with much better service
Not only a mobile bank matching the convenience of Monzo and Revolut, but one that exceeds both in customer service. Furthermore they are sharia compliant and very ethical in their offerings, with an added focus on the monitoring and reduction of one’s carbon footprint.
3 septembre 2024
Avis spontané
Réponse de Algbra
We really appreciate the review! Exceeding in customer service whilst being Sharia Compliant is at the heart of what we do 😊 I have passed your feedback along to the team!
Réponse de Algbra
Thank you so much for your kind review! Your feedback has been passed along to our Customer Support Team.
I have been trying to call them since…
I have been trying to call them since Thursday and have had no luck the phone just goes to their voicemail after clicking pressing the options and they do not reply quick on email. I have called during their opening hours to make sure that I can get in touch with them and still nothing. I have asked for help and someone to speak to twice on the in app customer service and no one has replied. This is a Terrible and frustrating experience
26 août 2024
Avis spontané
Réponse de Algbra
Thanks for your review Daniel, but this doesn't sound quite right. I can see that our team have been in regular contact with you via email since Wednesday 21st, and are waiting for you to provide some further information which they haven't yet received. If you could provide this at your earliest convenience, it would allow us to resolve any outstanding issues faster for you.
I do like this bank and their app
A very clean, cutesy looking app with efficiently responsive customer service
1 août 2024
Avis spontané
Réponse de Algbra
Thanks Yuri, we're happy to hear you're enjoying the app and customer service 😊
I’ve never had a problem with Algbra my…
I’ve never had a problem with Algbra my moneys always been safe.. and the customer services work fast to resolve any issues you may have highly recommend they also have cubes were you can safely save your money and sending and receiving money is fast
21 août 2024
Avis spontané
Réponse de Algbra
We really appreciate the review Charlene! Keeping your money safe is at the heart of what we do, and we're happy to hear that you're enjoying our Cubes feature 😊
Réponse de Algbra
Thanks Mostafa, we really appreciate the positive feedback 🙌
Nice and quick support many thanks…
Nice and quick support many thanks Zina Algbra
19 août 2024
Avis spontané
Réponse de Algbra
Much appreciated Ali, I'll pass on your kind feedback to Zenia 😊
Algbra are keeping my money it's been 3…
Algbra are keeping my money it's been 3 days now and nothing I shall be taking further action against the company 😡 bearing in mind I have functional neurological disorder as far as new I thought thay were a bank account so thay have shut my bank account down with my money in there of £1800 I am so stressed and upset by this. I was saving for my wetroom and thay have took my money 🙁
14 août 2024
Avis spontané
Réponse de Algbra
As a regulated financial institution, we sometimes need to reach out to learn a bit more about our customers' ongoing use of their account. Whilst this is normally a quick process, should you refuse to provide the information requested, it can take longer.
If you wish to discuss this further, please email support@algbra.com
Réponse de Algbra
Thanks Muhamad, we're happy to hear that you're enjoying all things Algbra 🙌
Customer Service are really friendly…
Customer Service are really friendly and the app is super easy to use!
14 août 2024
Avis spontané
Réponse de Algbra
Thank you for the review Azhari 😊
Algbra are withholding everybody’s…
Algbra are withholding everybody’s money whether it be incoming or outgoing payments, how very CONVENIENT that these undisclosed “technical issues” always result in these companies keeping people’s money with no specified time scale. Absolute disgrace.
14 août 2024
Avis spontané
Réponse de Algbra
Hey Leigh, it sounds like you might be referring to a technical issue from earlier in the week, in which some transfers were delayed. I'm happy to say that this is now resolved and any delayed transfers have been processed. If you'd like to discuss this further, please send us an email to support@algbra.com 😊
Customer Service are really friendly…
Customer Service are really friendly and the app is super easy to use!
13 août 2024
Avis spontané
Réponse de Algbra
Thanks Kourtney, we really appreciate the kind words and are happy to hear that you're enjoying using the Algbra app! 😊
Excellent service very helpful 👍 very…
Excellent service very helpful 👍 very knowledgeable
3 août 2024
Avis spontané
Réponse de Algbra
We really appreciate the review, thank you!
I sent funds to my little cousin…
I sent funds to my little cousin account from my Lloyd’s, and money was held, I contact them through my Algbra account with my transaction history, with my details still haven’t heard anything from them, she needs the money to move to a new house, as will have to pay for truck and other things.
30 juillet 2024
Avis spontané
Scam bank
Scam bank, stay clear.
App is very buggy and keeps locking you out. No support from customer service as they are very slow to respond and only solve half the problem.
So essentially you can pay in, but good look trying to get money out.
24 juillet 2024
Avis spontané
Réponse de Algbra
I'm really sorry to hear that Nadeem, I've popped an email over to you now to look into this directly as we of course want to make sure that we get any issue you're facing sorted as soon as possible.
Excellent customer support and secure
16 juillet 2024
Avis spontané
Réponse de Algbra
Thanks for the review! 😊
Not Returning my Money!! Total scam.
Won’t return my Fund after deactivated account received a payment.
I received a payout from my brokerage account, unfortunately my deactivated Algbra account was set up with my brokerage account. It’s been a month and half. They still not returning my funds back to me. They won’t give a reason for the deactivation of my account. Despite giving them all the evidence and information as source of my income and other private information. I guess deactivating my account without a reason is within their rights. However, holding someone’s money in is not a nice thing.
People has expenses to pay, having my hard earned money being blocked by some dodgy online bank is extremely stressing.
27 mai 2024
Avis spontané
Réponse de Algbra
Thank you for taking the time to leave your review here Sayem. I'm happy to see that the issue has been resolved but please do let us know if there's anything else that we can help with by sending an email to support@algbra.com, and our team will be more than happy to assist 😊
Been with this bank since the beginning…
Been with this bank since the beginning and it’s the best bank I’ve used service is great polite customer service and get cash back when spending overall great
2 juillet 2024
Avis spontané
Réponse de Algbra
Your kind words and loyalty mean the world to us Helen! Thanks for being with us since the beginning, we can't wait wait to show you what we have in store 🙌
Tried to apply but they have refused my…
Tried to apply but they have refused my application:(
24 juin 2024
Avis spontané
Réponse de Algbra
Thanks for your review Jessie, and thank you for your interest in joining the movement. Sorry to hear that we weren't able to accept your application on this occasion.
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