Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Voir plus
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Lisez les avis des autres
Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Voir plus
L'entreprise a répondu
My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Voir plus
L'entreprise a répondu
Genuine feedback, Nice bank and lovely initiative, Alhamdulillah. However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.
Coordonnées de contact
22 Upper Brook Street, W1K 7PZ, London, Royaume-Uni
- support@algbra.com
- algbra.com
3,9
Bien
348 avis
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A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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10/10 customer support experience
Needed help getting back into my account as the number I initially registered with was not accessible to me. I liaised with Zenia, she was fast in her responses and had me back into my account faster than I could imagine. Absolute legend
21 juin 2024
Avis spontané
Réponse de Algbra
We really appreciate the kind feedback, and I'll be sure to pass these on to Zenia too! 🙌
Seamless and Fast
21 juin 2024
Avis spontané
Réponse de Algbra
Thanks for the review Ade, we really appreciate it!
This is a very bad bank
This is a very bad bank , they are fraud don’t ever put a large sum of money there. I use this as my main account for over 2 years and I had £3512 in my balance they lock my money asking for prove of funds I send it to them with other document they still not satisfied they close my account and promise to refund my money to me withing 28days which I wasn’t happy about I waited for 28days email them all they say is we will look into it it’s over a month now and they not saying anything specific about my money that a lot of money they are trying to steal from me . All they say is they follow the fscs regulations rubbish doesn’t fscs ask you not to release people funds . Please don’t use them it’s a scam organisation.
14 juin 2024
Avis spontané
Réponse de Algbra
Thanks for your review Ola. That doesn't sound quite right, maybe I can offer some context here.
As a regulated financial institution, we sometimes need to close accounts. We never take those decisions lightly, and always have a valid reason for doing so.
We advise that in most cases, funds are returned within 28 days but we do make clear that this can take longer on occasion. I'm pleased to see that this was completed on day 29, and our team have been in touch with you throughout the process.
I wanted to just confirm as well that we've likely mentioned the FCA rather than the FSCS as you've stated here. As Algbra is an electronic money institution rather than a bank, we're required to safeguard all customer deposits, so the FSCS doesn't apply to us.
If you'd like to discuss any of the points raised in more detail with us, please don't hesitate to send us an email to support@algbra.com where our friendly team will be happy to help 😊
Prompt response to my query which was…
Prompt response to my query which was absolutely awesome.
11 juin 2024
Avis spontané
Réponse de Algbra
We love to hear it Oluwarotimi! 🙌
Réponse de Algbra
Thanks for the review Zahair 😊
Amazing customer service from Algbra as…
Amazing customer service from Algbra as always! Quick to respond and provide assistance anytime I require support with my account.
5 juin 2024
Avis spontané
Réponse de Algbra
So good to hear Aissa! I'll make sure to pass on your kind words to the support team 😄
Great customer service
Great customer service
Always friendly and helpful
No issues with the app or the account utilisation
And communication is Always good
31 mai 2024
Avis spontané
Réponse de Algbra
We really appreciate the feedback Oana, and are happy to hear that you're enjoying the app and our friendly customer service 🙌
shocking customer service
shocking customer service. signed me out without excuse and cannot log in and closed my account.
Update to their reply :
I just messaged about an authorisation charge 0£ which I did not recognise ! You can block the card or close the account but you have given no access to my statements and you have my funds nor transfered to myself ! It’s a crime and a disgrace !
30 mai 2024
Avis spontané
Réponse de Algbra
Thanks for your feedback Konstantinos.
Like all regulated financial institutions, we are required to close accounts from time to time. We never take those decisions lightly, and always have a valid reason for doing so.
If you'd like to discuss this further, please reach out to the team by sending an email to support@algbra.com
Absolutely amazing
Absolutely amazing. Allen and Lauren from the team were incredibly helpful. I got scammed by a company for a large amount and they helped me a lot thank you so much. Top people and support team defo my favorite
28 mai 2024
Avis spontané
Réponse de Algbra
Thanks Haad, really happy to hear that we could help out with this and I'll be sure to pass on your lovely feedback to Allen and Lauren 🙌
Very poor customer service
Very poor customer service. Their phone number doesn’t even work. It’s automated
28 mai 2024
Avis spontané
Réponse de Algbra
Thanks for the review Ella.
Our customer support line is open 9am to 5pm, Mon-Fri. Our team are happy to help over the phone, by email, or by using the in-app chat service.
I'm happy to see that we were able to respond to your email within 3 minutes of receiving it.
If you'd like to discuss this further, please don't hesitate to get in touch.
Réponse de Algbra
Thanks Sarmila, we really appreciate the kind words 😊
Fast and reliable service
Zenia assisted me very swiftly and went above and beyond on helping me gain access to my statements.
23 mai 2024
Avis spontané
Réponse de Algbra
Thanks for the awesome review Alz, I'll make sure to pass on your feedback to Zenia 🙌
Had a problem with not receiving my…
Had a problem with not receiving my physical debit card after waiting patiently. On requesting an update, I got a reply quickly to say that a new card would be sent after reconfirming my address. Been using the virtual card in the interim and already seen cash back coming in
21 mai 2024
Avis spontané
Réponse de Algbra
Thanks Ehsham, happy to see that we got this sorted for you 😊
Great customer service
Great customer service. Clear and quick! And great services as well!
21 mai 2024
Avis spontané
Réponse de Algbra
Thanks for the kind feedback Tess! 🙌
Réponse de Algbra
We really appreciate the positive feedback, thank you! 😊
Quick to respond great customer service
Quick to respond great customer service
20 mai 2024
Avis spontané
Réponse de Algbra
Thanks Samuel, happy to hear that you're pleased with our quick and efficient customer service 🙌
Closed account with no explanation.
Closed account with no explanation.
I had been with Algbra for many years. Once I had started using it as my main account, they decided to close it.
I mainly used it as my day-to-day account for cash back. Yet when they sent me the balance of my funds, they deducted the money I had earned from them since the account opened.
I would advise others to use other Challenger Banks, as this one is not worth the cashback they offer - and then take away. Customer Service was also appalling during account closure. 'Matt' was useless.
17 mai 2024
Avis spontané
Réponse de Algbra
Thank you for your review Daniel.
As a regulated financial institution, we are obligated to close accounts under certain circumstances. We never close accounts without a valid reason.
The terms of our cashback offers are clearly outlined in the terms and conditions that you agreed to when signing up for an Algbra account. These details are also available in the Rewards section of the Algbra app.
Upon reviewing your interactions with our team, I can confirm that all our team members treated you with respect and professionalism, answered your questions, and offered additional support where necessary.
If you wish to have a chat with us about any of the points mentioned, please feel free to email support@algbra.com
Intrusive KYC
Wanted an extensive background check of all my financials, and even asked if I've ever held a public position of power.
What are you, the CIA?
No high street bank or any other financial institution asks for this much information.
17 mai 2024
Avis spontané
Réponse de Algbra
Thank you for your feedback.
As a regulated financial institution, we are required to follow strict Know Your Customer (KYC) regulations. These regulations mandate that we collect some information about our customers, including details such as whether you've ever held an elected position in a public office.
These procedures are designed to ensure the safety and integrity of our services. While they may seem a little intrusive, they are standard industry practice for complying with UK regulations and ensuring a secure environment for all our customers.
Zenia was very helpful at getting my…
Zenia was very helpful at getting my card cancelled quickly and sorting a new one out. I use this app for nearly everything I buy it’s great!
16 mai 2024
Avis spontané
Réponse de Algbra
Thanks for the review Noor 🙌
I'll be sure to pass your kind words on to Zenia, and do let us know if there's anything we can do to grab that fifth star ⭐ 😊
Had Allen and Zenia on support resolve…
Had Allen and Zenia on support resolve a couple of issues. So far a very pleasant experience with the online support.
10 mai 2024
Avis spontané
Réponse de Algbra
Hey Amin, thanks so much for the kind words 🙌
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